About Helpwise

Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.

Helpwise offers various features such as reporting, custom forms, CSAT, help centers, analytics, and more. The platform allows managers to monitor the performance of team members by defining key performance indicators (KPIs) and viewing communication volume trends.

Pricing starting from:

$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Andorra, Albania, Austria, Australia, Åland Islands, Bosnia & Herzegovina, Belgium, Bulgaria, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, Turkey, Ukraine, United States, Vatican City

Supported Languages

English

Pricing starting from:

$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Helpwise Software - Helpwise inbox
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Helpwise Software - Helpwise inbox

Features

Total features of Helpwise: 63

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Responders
  • Canned Responses
  • Chat/Messaging
  • Chatbot Software
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Monitoring
  • Email Templates
  • File Management
  • For Sales Teams/Organizations
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Channel Communication
  • Multiple User Accounts
  • Offline Form
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Shared Inboxes
  • Signature Management
  • Single Sign On Software
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Visual Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Workflow Management Software

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Reviews

Overall rating

4.8 /5
(22)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

Already have Helpwise?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 22
Masuk sarker B.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the Best Helpdesk Software

Reviewed on 07/11/2020

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were...

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Pros

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.

Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Cons

Help center UI is not so modern and Needs improvement in Chat beacon.

Alternatives Considered

Help Scout and Intercom

Reasons for Choosing Helpwise

Because helpwise is similar to helpscount and inexpensive too.

Switched From

Help Scout
Abraham C.
Overall rating
  • Industry: Mining & Metals
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Help Scout Alternative

Reviewed on 31/10/2021

I am very satisfied and happy with the product. I switched to it without thinking twice.

I am very satisfied and happy with the product. I switched to it without thinking twice.

Pros

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout!

I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes.

They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it.

Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page.

I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Cons

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Christina G.
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great product for Customer Service

Reviewed on 09/05/2022

Great service to have

Great service to have

Pros

Super easy to tag colleagues and keep on top of email threads

Cons

I sometimes am not sure if the reports are accurate

Michelle P.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Helpwise Review

Reviewed on 04/05/2022

Pros

Email assignment and round-robin mail routing

Cons

Inaccurate team performance reports and delayed support response

Roger P.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for team mailbox

Reviewed on 01/05/2022

Support very fast. Helpwise is very open to any suggestions for improvement.

Support very fast. Helpwise is very open to any suggestions for improvement.

Pros

Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.

Cons

There is nothing that we don't like about Helpwise.

Showing 5 reviews of 22 Read all reviews

Helpwise FAQs

Below are some frequently asked questions for Helpwise.

Helpwise offers the following pricing plans:

Forever free plan - $0 Paid plans start from - $12

Helpwise has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Helpwise supports the following languages:

English

Helpwise supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Helpwise has

Helpwise offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Helpwise.