About Helpwise
Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.
Helpwise offers various features such as reporting, custom forms, CSAT, help centers, analytics, and more. The platform allows managers to monitor the performance of team members by defining key performance indicators (KPIs) and viewing communication volume trends.
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- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One of the Best Helpdesk Software
Reviewed on 07/11/2020
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were...
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.
Pros
I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.
Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)
Cons
Help center UI is not so modern and Needs improvement in Chat beacon.
Reasons for Choosing Helpwise
Because helpwise is similar to helpscount and inexpensive too.Switched From
Help Scout- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Helpwise Fan!
Reviewed on 12/07/2021
Pros
I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!
Cons
While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Great when it works, but too many bugs
Reviewed on 02/12/2022
Very time consuming support process will drain you physically end emotionally.
Very time consuming support process will drain you physically end emotionally.
Pros
When it works (which is rarely) it's awesome. However there are far too many showstopper bugs
Cons
Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.
- Industry: Mining & Metals
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Help Scout Alternative
Reviewed on 31/10/2021
I am very satisfied and happy with the product. I switched to it without thinking twice.
I am very satisfied and happy with the product. I switched to it without thinking twice.
Pros
Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout!
I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes.
They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it.
Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page.
I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.
Cons
I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Brilliant and Easy to use.
Reviewed on 20/07/2020
The experience has been brilliant. I have nothing to complain about. Only good things to say. In...
The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.
Pros
The ability to do the tasks fast.
The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience.
It is really amazing what these guys did.
Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.
Cons
The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.
Helpwise FAQs
Below are some frequently asked questions for Helpwise.Q. What type of pricing plans does Helpwise offer?
Helpwise offers the following pricing plans:
- Starting from: $12.00/month
- Pricing model: Subscription
- Free Trial: Available
Paid plans start from - $12 per user
Q. Who are the typical users of Helpwise?
Helpwise has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Helpwise support?
Helpwise supports the following languages:
English
Q. Does Helpwise support mobile devices?
Helpwise supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Helpwise integrate with?
Helpwise integrates with the following applications:
Asana, Basecamp, Capsule, ClickUp, Cloud Whatsapp, Copper, Delighted, Dialpad, Freshsales, FullContact, Gmail, Google Calendar, HubSpot CRM, Instagram, Jira, JustCall, Keap, Less Annoying CRM, Microsoft Outlook, Ontraport, Pabbly Connect, Pipedrive, Plivo, RingCentral Contact Center, Shopify, Slack, Stripe, Trello, Twilio, Twitter/X, WhatsApp, Wootric, Xero, Zapier, monday.com
Q. What level of support does Helpwise offer?
Helpwise offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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