About Helpwise
Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.
Helpwise offers various features such as reporting, custom forms, CSAT, help centers, analytics, and more. The platform allows managers to monitor the performance of team members by defining key performance indicators (KPIs) and viewing communication volume trends.
Pricing starting from:
$15.00/month
- Free Version
- Free Trial
- Subscription
Devices
Business size
Markets
Andorra, Albania, Austria, Australia, Åland Islands, Bosnia & Herzegovina, Belgium, Bulgaria, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, Turkey, Ukraine, United States, Vatican City and 54 others
Supported Languages
English
Pricing starting from:
$15.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Helpwise: 63
Alternatives
Intercom
Help Scout
INSIDE
User.com
Reviews
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- Industry: Education Management
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One of the Best Helpdesk Software
Reviewed on 07/11/2020
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were...
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.
Pros
I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.
Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)
Cons
Help center UI is not so modern and Needs improvement in Chat beacon.
Reasons for Choosing Helpwise
Because helpwise is similar to helpscount and inexpensive too.Switched From
Help Scout
- Industry: Mining & Metals
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Help Scout Alternative
Reviewed on 31/10/2021
I am very satisfied and happy with the product. I switched to it without thinking twice.
I am very satisfied and happy with the product. I switched to it without thinking twice.
Pros
Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout!
I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes.
They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it.
Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page.
I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.
Cons
I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.
- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great product for Customer Service
Reviewed on 09/05/2022
Great service to have
Great service to have
Pros
Super easy to tag colleagues and keep on top of email threads
Cons
I sometimes am not sure if the reports are accurate
- Industry: Hospitality
- Company size: 201-500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Helpwise Review
Reviewed on 04/05/2022
Pros
Email assignment and round-robin mail routing
Cons
Inaccurate team performance reports and delayed support response
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for team mailbox
Reviewed on 01/05/2022
Support very fast. Helpwise is very open to any suggestions for improvement.
Support very fast. Helpwise is very open to any suggestions for improvement.
Pros
Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.
Cons
There is nothing that we don't like about Helpwise.
Helpwise FAQs
Below are some frequently asked questions for Helpwise.Q. What type of pricing plans does Helpwise offer?
Helpwise offers the following pricing plans:
- Starting from: $15.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Forever free plan - $0 Paid plans start from - $12
Q. Who are the typical users of Helpwise?
Helpwise has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Helpwise support?
Helpwise supports the following languages:
English
Q. Does Helpwise support mobile devices?
Helpwise supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Helpwise integrate with?
We do not have any information about what integrations Helpwise has
Q. What level of support does Helpwise offer?
Helpwise offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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