--- description: Detailed reviews on Support.cc based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Support.cc with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Support.cc Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Support.cc](/software/2058346/support-cc) # Support.cc Canonical: https://www.getapp.ae/software/2058346/support-cc > Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Support.cc 1\) Ticket Management - It allows you to easily view, track, update, manage and resolve user requests and IT incidents. 2) Knowledge Base - Knowledge base is a published collection of content that contains frequently asked questions, how-to guides, and troubleshooting information. It is intended to make it simple for people to find answers to their issues without having to seek assistance. 3) Helpdesk Automation - It helps you to deliver better service by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. It can be used to automate the ticket process and customer updates, bringing customer care to a new level, it can send customer surveys automatically to collect customer feedback to analyze the performance of your agents and provide training if necessary. 4) Advanced Reports - to gather insights to improve the customer experience. An overview of everything that is going on in the customer support team, including essential performance measures such as ticket volume, number of issues resolved, and average time to resolve a ticket You can track all of these indicators at any time and review them to receive a full and comprehensible picture of what is going on in your customer service department overall, without the need for complicated spreadsheets or time-consuming number crunching, etc. 5) Contact Management - monitors and manages contacts with clients, partners, and other important people. It helps to organize information about the contact’s profile such as contact lists, email distribution lists, publishing calendars, contact history logs, etc 6) Task Management - It helps in task planning and organization. It divides projects into smaller tasks, monitors progress, and sends alerts when deadlines are approaching or tasks are not done. It does not focus on a single activity at a time; instead, it allows you to create a list of tasks and then go through the list to measure your progress. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: 500apps - **Founded**: 2019 ## Commercial Context - **Starting Price**: $14.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Get 50 apps with Support.cc at Just $14.99 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, European Portuguese, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Chatbot Software - Customer Communication - Customer Database - Customer Support Software - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Email Management Software - Email Templates - Feedback Management - Help Desk Management - Knowledge Base Management ## Integrations (5 total) - Amazon SES - Brevo - Gmail - Mailjet - SMTP ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) - [Complaint Management Software](https://www.getapp.ae/directory/841/complaint-management/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [Customer Communications Management Software](https://www.getapp.ae/directory/1139/customer-communications-management/software) - [Service Desk Software](https://www.getapp.ae/directory/1249/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Intercom](https://www.getapp.ae/software/91379/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Value for money" — 5.0/5 > **Nikhil Kumar** | *4 October 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: I got to know about support.cc from linkedin. I used a free account which was very easy, It helps me with different features like ticket management, contact management and CRM app integration. I recommend using it for your business > > **Cons**: All looks good for the price it is best in market ----- ### "Review of Support.cc" — 5.0/5 > **Rishu** | *4 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I got to know about support.cc from my business friend. I signed up for a free account and it was set up in minutes. It provides all the features like ticket management, contact management and CRM app integration for your business needs. I recommend using it for your business > > **Cons**: Nothing to dislike. Every feature is very good and user friendly. > > It is very good ----- ### "Helped my Business to grow" — 5.0/5 > **Verified Reviewer** | *4 October 2022* | Arts & Crafts | Recommendation rating: 9.0/10 > > **Pros**: We have used the support.cc app for free for 14 Days before subscription. The features are very user friendly and helped the business to grow. We use canned messages and group management options in the app. The price is unbelievably low, 500apps offers all 50 apps for just $14.99. I strongly recommend this app for business growth > > **Cons**: Nothing found so far, may be I’ll write after few more months usage ## Links - [View on GetApp](https://www.getapp.ae/software/2058346/support-cc) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data