---
description: Detailed reviews on Faveo Helpdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Faveo Helpdesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Faveo Helpdesk Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [Faveo Helpdesk](/software/2059324/faveo-helpdesk)

# Faveo Helpdesk

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> Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.
> 
> Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 117 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ladybird Web Solution
- **Location**: Bangalore, India
- **Founded**: 2015

## Commercial Context

- **Starting Price**: $14.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, European Portuguese, French, Indonesian, Italian, Norwegian, Russian, Spanish
- **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more

## Features

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customer Portal
- Customizable Branding
- Email Management Software
- Full Text Search
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management

## Integrations (8 total)

- Facebook Apps and Tabs
- Instagram
- LDAP Manager
- LimeSurvey
- SMSPortal
- Time and Task Management
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software)
- [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2212 reviews)
2. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4079 reviews)
3. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3415 reviews)
4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1780 reviews)
5. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Faveo Helpdesk has an Incredible Knowledge and Email Management Functions." — 5.0/5

> **Christine** | *11 August 2023* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.
> 
> **Cons**: Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.
> 
> Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.

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### "Implementation In Process" — 4.0/5

> **ArunKumar** | *29 November 2023* | Government Relations | Recommendation rating: 7.0/10
> 
> **Pros**: We are able to understand the options easily while configuring the tool
> 
> **Cons**: Comparing to the other helpdesk we are using Configuration is bit complicated

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### "Review" — 3.0/5

> **Vipin** | *23 June 2023* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Future and Pricing is better compared with the alternative products
> 
> **Cons**: Complex Menu and admin controls. Admin menu  and controls need to be aligned in a better way to manage from user end.
> 
> Satisfied with the support .

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### "Review faveo help desk" — 4.0/5

> **Anoop** | *18 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: the ticketing system is working as awsome and it usability to non technical users is very good.
> 
> **Cons**: unable to customise notifications based on the customer.

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### "Service Desk easy and powerful" — 5.0/5

> **Davide** | *22 November 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: The easy to use approach and the fast graphical interface
> 
> **Cons**: We haven't received any issues. There is no issue as of know

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## Links

- [View on GetApp](https://www.getapp.ae/software/2059324/faveo-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/faveo-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2059324/faveo-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2059324/faveo-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2059324/faveo-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2059324/faveo-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2059324/faveo-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2059324/faveo-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2059324/faveo-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2059324/faveo-helpdesk> |

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