---
description: Detailed reviews on Faveo Helpdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Faveo Helpdesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Faveo Helpdesk Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [Faveo Helpdesk](/software/2059324/faveo-helpdesk)

# Faveo Helpdesk

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> Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.
> 
> Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 117 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ladybird Web Solution
- **Location**: Bangalore, India
- **Founded**: 2015

## Commercial Context

- **Starting Price**: $14.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, European Portuguese, French, Indonesian, Italian, Norwegian, Russian, Spanish
- **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more

## Features

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customer Portal
- Customizable Branding
- Email Management Software
- Full Text Search
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management

## Integrations (8 total)

- Facebook Apps and Tabs
- Instagram
- LDAP Manager
- LimeSurvey
- SMSPortal
- Time and Task Management
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software)
- [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2213 reviews)
2. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3460 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4083 reviews)
4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1786 reviews)
5. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Effective and very Reliable Customer Services Management Platform." — 5.0/5

> **Fridah** | *22 August 2023* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Useful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.
> 
> **Cons**: The Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.
> 
> Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.

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### "Fave Service Desk Review" — 5.0/5

> **Siji** | *10 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Convenience of using the Service Desk and the support from Faveo.
> 
> **Cons**: Only limited options are available to the end customers login (user login) in the portal.

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### "Review" — 3.0/5

> **Vipin** | *23 June 2023* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Future and Pricing is better compared with the alternative products
> 
> **Cons**: Complex Menu and admin controls. Admin menu  and controls need to be aligned in a better way to manage from user end.
> 
> Satisfied with the support .

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### "Helpdesk review" — 4.0/5

> **Arslan** | *28 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Its good and our company is experiencing a lot of good things.
> 
> **Cons**: Need to get trainings for the operations and support.

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### "Review faveo help desk" — 4.0/5

> **Anoop** | *18 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: the ticketing system is working as awsome and it usability to non technical users is very good.
> 
> **Cons**: unable to customise notifications based on the customer.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2059324/faveo-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/faveo-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2059324/faveo-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2059324/faveo-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2059324/faveo-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2059324/faveo-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2059324/faveo-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2059324/faveo-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2059324/faveo-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2059324/faveo-helpdesk> |

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