About TeamSupport Messaging & Live Chat
TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.
Key benefits of TeamSupport Messaging & Live Chat
- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Platform for Basic Chat
Reviewed on 28/01/2019
Pros
Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times.
Cons
Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat.
- Industry: Higher Education Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to Use with Great Support!
Reviewed on 02/04/2019
As the administrator for this software, I have always felt that the support is very good and...
As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.
Pros
SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.
Cons
I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Using Snapenage is easy!
Reviewed on 13/06/2018
Pros
Snap engage is great for integrating into other products and great for their chat service. It's easy to use.
Cons
It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Superior Product with Stellar and Responsive Support
Reviewed on 02/04/2019
Overall, the options, the support team, and the ease of use is far superior to any other chat...
Overall, the options, the support team, and the ease of use is far superior to any other chat system out there. We research 6 others before choosing SnapEngage, and they just leap-frogged over everyone else.
Pros
The software itself is very easy to use. It's all web-based so our employees can use it at any PC or from home. It has a very slick back-end and tons of analytics. It's light years ahead of where we came from.
Cons
This isn't really a con, since it's industry standard, but our small shop doesn't have a dedicated chat team. Our employees are constantly multi-tasking, so the notification system when there's a chat waiting would be best if it didn't rely on the browser's notification system. All browsers notification systems are pretty lackluster. The little flyout box pops up for maybe 8 seconds, then disappears. If one of our employees isn't looking at their computer screen when that pops up, they don't know there's a chat waiting. It also doesn't work for internal chats (team chat) either. If we miss the notification, we don't know someone is trying to talk to us.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
10 Snaps for SnapEngage
Reviewed on 31/08/2018
Pros
It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.
Cons
It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.
TeamSupport Messaging & Live Chat FAQs
Below are some frequently asked questions for TeamSupport Messaging & Live Chat.Q. Who are the typical users of TeamSupport Messaging & Live Chat?
TeamSupport Messaging & Live Chat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does TeamSupport Messaging & Live Chat support?
TeamSupport Messaging & Live Chat supports the following languages:
English
Q. Does TeamSupport Messaging & Live Chat support mobile devices?
TeamSupport Messaging & Live Chat supports the following devices:
Q. What other apps does TeamSupport Messaging & Live Chat integrate with?
TeamSupport Messaging & Live Chat integrates with the following applications:
Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack
Q. What level of support does TeamSupport Messaging & Live Chat offer?
TeamSupport Messaging & Live Chat offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, Chat
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