TeamSupport Messaging & Live Chat

4.6 (113)
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Engage in impactful conversations

About TeamSupport Messaging & Live Chat

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.


Key benefits of TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat


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TeamSupport Messaging & Live Chat

4.6 (113)
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month
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Pricing Options

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Features

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Integrations

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Ease of Use

4.6 (113)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.6 /5
(113)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 113
Mike
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SnapEngage

Reviewed on 02/04/2019

Overall, SnapEngage has given us a great opportunity to interact directly with our customers across...

Overall, SnapEngage has given us a great opportunity to interact directly with our customers across Europe, it integrates with the systems we are already using, and it's metrics and reporting help us identify areas for improvement and levels of engagement internally.

Pros

SnapEngage was very easy to setup and test, within an hour we were setup and testing the system with a couple of users. From there it was straightforward to scale, and roll out to other countries across Europe.

Cons

Can be difficult to know what features are included in your subscription, especially when new ones are added.

Darren
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A partner in customer satisfaction

Reviewed on 10/05/2019

We chose SnapEngage after a long review. Our support people like it, so I like it.

We chose SnapEngage after a long review. Our support people like it, so I like it.

Pros

It's easy to install. It is configurable to our needs. It works very well across multiple domains and sub-domains, uniting our chat in a single dashboard. Works well with our analytics.

Cons

There's nothing I can think of that we don't like about it.
I guess there are some times when chat doesn't appear in a web browser due to user configuration, but I don't think there's much that can be done about that.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Will be a great product once it fully works

Reviewed on 11/04/2019

Not the best experience in my opinion, we were one of the companies that beta tested the new hub...

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Pros

Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Cons

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

kaylee
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect Price for our need

Reviewed on 11/04/2019

Pros

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution! We are on the 4 rep business plan and it fits our needs.

Cons

Not really many cons here. We really enjoy the software!

Gerabel
Overall rating
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

I really really liked this software

Reviewed on 05/03/2019

Pros

I really really liked this software since the chat system is simplified and controlled for me to get just up to 3 chats from our website at a time. the notification and alerts about idle chats and the option to disconnect unwanted chatters is really a plus.

Cons

least thing I liked about this is that there are just really limited option but it is a simplified chatting system and still is very useful

Showing 5 reviews of 113 Read all reviews

TeamSupport Messaging & Live Chat FAQs

Below are some frequently asked questions for TeamSupport Messaging & Live Chat.

TeamSupport Messaging & Live Chat offers the following pricing plans:

  • Starting from: $29.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

TeamSupport Messaging & Live Chat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

TeamSupport Messaging & Live Chat supports the following languages:

English

TeamSupport Messaging & Live Chat supports the following devices:

TeamSupport Messaging & Live Chat integrates with the following applications:

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Starter, ServiceNow, Slack

TeamSupport Messaging & Live Chat offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for TeamSupport Messaging & Live Chat.