About TeamSupport Messaging & Live Chat
TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TeamSupport Messaging & Live Chat
Key benefits of TeamSupport Messaging & Live Chat
- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TeamSupport Messaging & Live Chat
Images
Features
Total features of TeamSupport Messaging & Live Chat: 12
Alternatives
Conversational Cloud
JivoChat
Google Meet
Intercom
Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Platform for Basic Chat
Reviewed on 28/01/2019
Pros
Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times.
Cons
Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat.
- Industry: Higher Education Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to Use with Great Support!
Reviewed on 02/04/2019
As the administrator for this software, I have always felt that the support is very good and...
As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.
Pros
SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.
Cons
I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Using Snapenage is easy!
Reviewed on 13/06/2018
Pros
Snap engage is great for integrating into other products and great for their chat service. It's easy to use.
Cons
It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
10 Snaps for SnapEngage
Reviewed on 31/08/2018
Pros
It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.
Cons
It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Straightforward Chat Function for Businesses
Reviewed on 11/04/2019
We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill...
We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time.
Pros
- customizability (added feature since our time using it)
- reporting
- user experience
Cons
- on the admin end, things sometimes look a little outdated
- recently the price went up significantly for people used to having multiple businesses/users
- not integration with social media messaging
TeamSupport Messaging & Live Chat FAQs
Below are some frequently asked questions for TeamSupport Messaging & Live Chat.Q. Who are the typical users of TeamSupport Messaging & Live Chat?
TeamSupport Messaging & Live Chat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does TeamSupport Messaging & Live Chat support?
TeamSupport Messaging & Live Chat supports the following languages:
English
Q. Does TeamSupport Messaging & Live Chat support mobile devices?
TeamSupport Messaging & Live Chat supports the following devices:
Q. What other apps does TeamSupport Messaging & Live Chat integrate with?
TeamSupport Messaging & Live Chat integrates with the following applications:
Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack
Q. What level of support does TeamSupport Messaging & Live Chat offer?
We do not have any information about what support options TeamSupport Messaging & Live Chat has
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