TeamSupport Messaging & Live Chat

Engage in impactful conversations

About TeamSupport Messaging & Live Chat

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport Messaging & Live Chat

Key benefits of TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport Messaging & Live Chat

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Features

Total features of TeamSupport Messaging & Live Chat: 12

  • AI/Machine Learning
  • Automated Responses
  • Chatbot Software
  • Customer Experience Management
  • Customizable Branding
  • Lead Capture Software
  • Live Chat Software
  • Multi-Channel Communication
  • Pre-Configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Transcripts/Chat History

Alternatives

JivoChat

4.6
#1 Alternative to TeamSupport Messaging & Live Chat
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and...

Conversational Cloud

4.4
#2 Alternative to TeamSupport Messaging & Live Chat
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve...

Intercom

4.5
#3 Alternative to TeamSupport Messaging & Live Chat
Intercom is an open channel between your business and your customers—in product, in the moment, and on their terms—creat...

Birdeye

4.7
#4 Alternative to TeamSupport Messaging & Live Chat
Birdeye is the highest-rated all-in-one reputation and CX platform for local businesses and brands. Over 90k businesses...

Reviews

Overall rating

4.6 /5
(102)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.6/5

Already have TeamSupport Messaging & Live Chat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 102
Josh
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SnapEngage is an important part of my day to day routine

Reviewed on 18/10/2017

Pros

Super easy to use and lots of settings so that I can make the chat functions work best for me. Proactive chat is a game changer for me, and it helps me capture leads that I otherwise wouldn't have the opportunity to connect with. It's also a very efficient way to answer questions via our website. It adds a very personal touch to strengthen the overall customer experience.

Richard
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

SnapEngage for a Small Software Company

Reviewed on 25/02/2020

We love SnapEngage. It makes communicating with website visitors, customers, and potential...

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Pros

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Cons

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Alternatives Considered

Conversational Cloud

Reasons for Switching to TeamSupport Messaging & Live Chat

SnapEngage is very easy to setup and has very useful customer support. As soon as you enter their website there is a live agent ready to help you and answer any of the questions you have. They are also always putting out updates and new features.
Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Will be a great product once it fully works

Reviewed on 11/04/2019

Not the best experience in my opinion, we were one of the companies that beta tested the new hub...

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Pros

Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Cons

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

Rita
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good Chat widget to add to your website

Reviewed on 09/08/2019

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and...

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we

Pros

Easy to use from as a customer and as a company. All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training

Cons

we wish that this integrated with the CRM we use, Hubspot as it would be great to be able to see the interactions with customers via snap engage on the contact's timeline on Hubspot CRM. Never the less, we still use Snap Engage and love it!

Alternatives Considered

JivoChat

Reasons for Switching to TeamSupport Messaging & Live Chat

Snap Engage was the best tool, when taking in consideration price vs functionality vs usability.
Daniel
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

SnapEngage does what we need it to do, but the software isn't perfect

Reviewed on 11/04/2019

We often had visitors coming to our site without engaging with a demo request form or reaching out...

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Pros

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Cons

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Showing 5 reviews of 102 Read all reviews

TeamSupport Messaging & Live Chat FAQs

Below are some frequently asked questions for TeamSupport Messaging & Live Chat.

TeamSupport Messaging & Live Chat has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

TeamSupport Messaging & Live Chat supports the following languages:

English

TeamSupport Messaging & Live Chat supports the following devices:

TeamSupport Messaging & Live Chat integrates with the following applications:

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack

We do not have any information about what support options TeamSupport Messaging & Live Chat has

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