TeamSupport Messaging & Live Chat

Engage in impactful conversations

About TeamSupport Messaging & Live Chat

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport Messaging & Live Chat

Key benefits of TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport Messaging & Live Chat

Images

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TeamSupport Messaging & Live Chat video

Features

Total features of TeamSupport Messaging & Live Chat: 12

  • AI/Machine Learning
  • Automated Responses
  • Chatbot Software
  • Customer Experience Management
  • Customizable Branding
  • Lead Capture Software
  • Live Chat Software
  • Multi-Channel Communication
  • Pre-Configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Transcripts/Chat History

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JivoChat

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Google Meet

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Intercom

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Reviews

Overall rating

4.6 /5
(104)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.6/5

Already have TeamSupport Messaging & Live Chat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 104
Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Platform for Basic Chat

Reviewed on 28/01/2019

Pros

Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times.

Cons

Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat.

Laura
Overall rating
  • Industry: Higher Education Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy to Use with Great Support!

Reviewed on 02/04/2019

As the administrator for this software, I have always felt that the support is very good and...

As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.

Pros

SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.

Cons

I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Using Snapenage is easy!

Reviewed on 13/06/2018

Pros

Snap engage is great for integrating into other products and great for their chat service. It's easy to use.

Cons

It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

10 Snaps for SnapEngage

Reviewed on 31/08/2018

Pros

It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.

Cons

It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Straightforward Chat Function for Businesses

Reviewed on 11/04/2019

We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill...

We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time.

Pros

- customizability (added feature since our time using it)
- reporting
- user experience

Cons

- on the admin end, things sometimes look a little outdated
- recently the price went up significantly for people used to having multiple businesses/users
- not integration with social media messaging

Showing 5 reviews of 104 Read all reviews

TeamSupport Messaging & Live Chat FAQs

Below are some frequently asked questions for TeamSupport Messaging & Live Chat.

TeamSupport Messaging & Live Chat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

TeamSupport Messaging & Live Chat supports the following languages:

English

TeamSupport Messaging & Live Chat supports the following devices:

TeamSupport Messaging & Live Chat integrates with the following applications:

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack

We do not have any information about what support options TeamSupport Messaging & Live Chat has

Related categories

See all software categories found for TeamSupport Messaging & Live Chat.