---
description: Detailed reviews on insmartbot based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare insmartbot with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: insmartbot Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [insmartbot](/software/2060763/inconcert-conversational-bot)

# insmartbot

Canonical: https://www.getapp.ae/software/2060763/inconcert-conversational-bot

> Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.
> 
> Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of insmartbot

Respond to all interactions with natural and open language between users and bot.

Deliver exceptional customer experience with a bot that understands text errors and emojis, can chat in different languages, use regional and industry-specific terms, and send videos, geo-locations, gifs, and more\!.

Automate and resolve issues by connecting to legacy systems and internal processes.

Seamless transition to live agent at the right time: Automate transactional and simple requests without delays. Forward the more complex queries to live agents to optimize time and enhance the customer experience.

Our bot has a memory of its own so that you don't lose the chat history: when the complex part of the interaction has been resolved, the bot returns to complete the interaction.

Immediate integration and self-management: Easily integrate our bot with your legacy CRM systems and backoffice applications.

Self-manage your content as often as you want, making changes in real-time through a no-code interface, avoiding the need to use IT expertise.

Get real-time reporting to monitor performance and make changes as needed.

Take advantage of our proprietary STT (speech-to-text) and TTS (text-to-speech) voice technologies to implement powerful,and intuitive voice bots that understand your customers' colloquial speech and respond to them through speech.

Use voice as an interface, integrated to WhatsApp or phone calls, with the ability to interpret the customer's voice and provide answers in a natural way.

Guarantees the highest level of security in every interaction. Our solutions are GDPR compliant.

All data is encrypted to safeguard any sensitive information that may be required to complete the transactions.

Customized upselling and cross-selling: Be smart when offering products. Use pop-ups to suggest alternatives, provide guidance, and show complementary products to add to the cart.

You can also actively display customer service support when an empty cart is detected.

Scale customer service during periods of high demand: Offer your customers instant omnichannel service 24 / 7 / 365, and across all platforms through efficient, seamless transition between bots and agents.

We support your growth by giving you the possibility to scale your customer service offering during periods of high demand to make the most of every business interaction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support Software | 2.5/5 | Based on overall reviews |
| Value for Money | 2.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Chile, Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Audience Targeting
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM Software
- Call Center Management
- Call List Management
- Call Monitoring Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software)
- [Machine Learning Software](https://www.getapp.ae/directory/1399/machine-learning/software)
- [Artificial Intelligence Software](https://www.getapp.ae/directory/1397/artificial-intelligence/software)
- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)
- [Contact Center Software](https://www.getapp.ae/directory/593/contact-center/software)

## Alternatives

1. [HumanBot](https://www.getapp.ae/software/2069555/humanbot) — 4.8/5 (819 reviews)
2. [Clepher](https://www.getapp.ae/software/2062929/clever-messenger) — 4.8/5 (88 reviews)
3. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [inconnect](https://www.getapp.ae/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
5. [Moveo.AI](https://www.getapp.ae/software/2061017/moveo-ai) — 5.0/5 (9 reviews)

## Reviews

### "Reseña Conversational BOT" — 4.0/5

> **David** | *11 November 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: La posibilidad de configurar los BOTs a la medida del cliente, así como las diferentes opciones según el producto y los canales a los que se puede conectar el BOT tanto texto como voz
> 
> **Cons**: El hecho que los paquetes de interacciones sea por bloques, genera malestar en los clientes el hecho de tener que pagar un paquete entero de minutos, por ejemplo, si se superan los contratados, y que además, a pesar de pagar el paquete, no se puedan utilizar al siguiente mes. También sumaría el coste de implementación
> 
> Son muy configurable, lo que nos permite poder ofertar y cubrir la necesidad real del cliente. Siempre en InConcert nos han ayudado a poder ofertar y describir bien el desarrollo que tenemos que hacer al cliente, por lo que realmente podemos atraer potenciales clientes, independientemente de si se cierran o no, que sule ser por precio.

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### "OPINIÓN EXCLUSIVA DE BOT DE WHATSAPP: Servicio técnico lento, pero plataforma personalizable. Funciona bien si tienes un equipo tech dedicado." — 2.0/5

> **Verified Reviewer** | *19 December 2024* | Higher Education Software | Recommendation rating: 5.0/10
> 
> **Pros**: Es personalizable, si tienes un equipo técnico exclusivamente para ello, esta bien.
> 
> **Cons**: En nuestro caso utilizamos SOLO el bot de WhatsApp, así que esta opinion no aplicaría estrictamente al bot de chat. Desde nuestra experiencia, el servicio al cliente deja mucho que desear tema tiempos. Una vez consigues tener una reunion con ellos no está tan mal, pero tienes que esperar una semana o mas hasta que eso pase, cuando los errores técnicos (bugs y faltantes) son de su parte y no hay mucho material de soporte hay opciones muy básicas (como lista de mensajes y tipo de mensaje enviar y esperar con faltantes).
> 
> Punto positivo: Es personalizable
Puntos Negativos: Tienes que ser muy técnico para poder aplicar esta personalización, la plataforma no es nada intuitiva. Los tickets técnicos tardan mucho tiempo en resolverse. Existen bugs en opciones muy básicas, como lista de mensajes de WhatsApp, envío de plantillas, edición de bots...

## Links

- [View on GetApp](https://www.getapp.ae/software/2060763/inconcert-conversational-bot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/inconcert-conversational-bot/> |
| en-AE | <https://www.getapp.ae/software/2060763/inconcert-conversational-bot> |
| en-AU | <https://www.getapp.com.au/software/2060763/inconcert-conversational-bot> |
| en-CA | <https://www.getapp.ca/software/2060763/inconcert-conversational-bot> |
| en-GB | <https://www.getapp.co.uk/software/2060763/inconcert-conversational-bot> |
| en-IE | <https://www.getapp.ie/software/2060763/inconcert-conversational-bot> |
| en-NZ | <https://www.getapp.co.nz/software/2060763/inconcert-conversational-bot> |
| en-SG | <https://www.getapp.sg/software/2060763/inconcert-conversational-bot> |
| en-ZA | <https://www.getapp.za.com/software/2060763/inconcert-conversational-bot> |
| es | <https://www.getapp.es/software/2060763/inconcert-conversational-bot> |
| es-CL | <https://www.getapp.cl/software/2060763/inconcert-conversational-bot> |
| es-CO | <https://www.getapp.com.co/software/2060763/inconcert-conversational-bot> |
| es-MX | <https://www.getapp.com.mx/software/2060763/inconcert-conversational-bot> |

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