About Tiledesk

Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.

Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.

Visit https://tiledesk.com/ for more details.

Pricing starting from:

€5.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tiledesk

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla , Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Chinese, English, French, German , Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian

Pricing starting from:

€5.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tiledesk

Images

Tiledesk Software - Tiledesk chatbot
Tiledesk Software - Tiledesk view contacts
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Tiledesk video
Tiledesk video
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Tiledesk video
Tiledesk video
Tiledesk video
Tiledesk video
Tiledesk Software - Tiledesk chatbot
Tiledesk Software - Tiledesk view contacts

Features

Total features of Tiledesk: 60

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM Software
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot Software
  • Code-free Development
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Drag & Drop
  • Email Management Software
  • Event Triggered Actions
  • Feedback Management
  • File Sharing Software
  • File Transfer
  • Geotargeting
  • Human Handover
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture Software
  • Lead Qualification
  • Live Chat Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing

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Conversational Cloud

4.4
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#2 Alternative to Tiledesk
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ManyChat

4.8
#3 Alternative to Tiledesk
ManyChat is a conversational AI platform designed to help businesses in the eCommerce sector automate conversations...

Tidio

4.8
#4 Alternative to Tiledesk
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook...

Reviews

Overall rating

4.6 /5
(53)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support Software
4.6/5

Already have Tiledesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 53
Daniela
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Badass and straightforward Live Chat,Chatbots and Help Desk solution.

Reviewed on 16/11/2022

Pros

Tiledesk offers customers stunning support services in real-time.It's simple to engage with our web visitors and customers through live chat.Tiledesk has a chatbots widget then helps to replies questions/queries raised by customers 24/7/365

Cons

I don't have anything to highlight as flaw with this tool as it achieves all my objectives.

Shrinkhala
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Go for advance featured open-source conversation with Tiledesk platform. Most promising live...

Reviewed on 29/11/2022

It's superb so far. one of the most fastest and seamless conversational platform which helps in...

It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Pros

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Cons

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

Alternatives Considered

Freshdesk, Zoho Desk, Slack, Birdeye, and Intercom

Reasons for Switching to Tiledesk

Tiledesk is the best of all as it brings the seamless communication channel in lowest price possible and ensure the essence of communication remains intact. Customers are giving high rating to this software due to wide features and good performance feedback by peers and industry leaders. Tiledesk integration is multichannel and goes smooth with API with different social media communication platform like WhatsApp, Telegram etc.
Gabriele
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

ReviewTiledesk

Reviewed on 17/11/2022

The experience on TileDesk was excellent, although the platform is still undergoing a major...

The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features

Pros

The thing I liked most about TileDesk was the outstanding customer support

Cons

The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages

Frinto
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All in one open source chat software for promoting customer engagement and interaction !

Reviewed on 23/11/2022

Overall, it's a great product to use and experience. Wonderful functionalities with extreme...

Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

Pros

The features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.

Cons

Well, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.

Alternatives Considered

Tidio, Lucky Orange, Birdeye, and Mobile Text Alerts

Reasons for Switching to Tiledesk

Tiledesk is a free and open source for chatting and customer engagement . It helps in gathering customer insights efficiently through their AI driven chat bot and good capabilities of Customer Service Management. All chats are stored securely and are retrievable anytime, anywhere in secure mode. Every single chat is encrypted and there cannot be any data loss or leak under any circumstance. Due to low price, high security and efficient chatting features, it is highly recommended and chosen by majority
Alejandro
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A system of communication with customers directly

Reviewed on 29/11/2022

My problem was to communicate with my clients during business hours in a more dynamic way, since at...

My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.

Pros

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

Cons

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Tiledesk

Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things.
Showing 5 reviews of 53 Read all reviews

Tiledesk FAQs

Below are some frequently asked questions for Tiledesk.

Tiledesk offers the following pricing plans:

  • Starting from: €5.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Free Forever plan for startups and small business. Pro plan to exploit all the premium features of Tiledesk. Enterprise plan for dedicated features, account manager and higher SLAs.

Tiledesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Tiledesk supports the following languages:

Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian

Tiledesk supports the following devices:

Android (Mobile), iPhone (Mobile)

Tiledesk integrates with the following applications:

Dialogflow, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, WhatsApp API, WordPress, Zapier

Tiledesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

See all software categories found for Tiledesk.