About Tiledesk

Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.

Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.

Pricing starting from:

€5.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tiledesk

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Supported Languages

Arabic, Chinese, English, French, German and 9 others

Pricing starting from:

€5.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tiledesk

Images

Tiledesk Software - Tiledesk chatbot
Tiledesk Software - Tiledesk view contacts
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Tiledesk Software - Tiledesk chatbot
Tiledesk Software - Tiledesk view contacts

Features

Total features of Tiledesk: 63

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM Software
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot Software
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Drag & Drop
  • Email Management Software
  • Event Triggered Actions
  • Feedback Management
  • File Sharing Software
  • File Transfer
  • Geotargeting
  • Human Handover
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture Software
  • Lead Qualification
  • Live Chat Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing

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tawk.to

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SysAid

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Reviews

Overall rating

4.6 /5
(122)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.4/5

Already have Tiledesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 122
Alejandro
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A system of communication with customers directly

Reviewed on 29/11/2022

My problem was to communicate with my clients during business hours in a more dynamic way, since at...

My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.

Pros

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

Cons

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Tiledesk

Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things.
Ann
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customer support at its best.

Reviewed on 18/01/2023

Customer engagement and support.It has boosted our speed of customer engagement hence automating...

Customer engagement and support.It has boosted our speed of customer engagement hence automating our customer support tasks.

Pros

The software helps us in engaging our customers through live communication hence making communication faster.It has helped in reducing the burdens of travelling hence saving time and resources.Reaching out customers is very easy and faster.

Cons

There is nothing least about this software because it's performance is excellent and at its best.

Neil
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Honest Review

Reviewed on 14/10/2022

It was below average

It was below average

Pros

It is a cost-effective tool but needs lots of improvement

Cons

It has a lagging issue, it slows down the system. It does not meet expectations of heavy load.

Rahul
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One stop customer engagement platform for businesses to enable efficient customer service !

Reviewed on 30/12/2022

One of the best customer service platform with high usability and great features. It has resulted...

One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.

Pros

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

Cons

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

Alternatives Considered

SysAid, Zoho Desk, Intercom, and HubSpot Service Hub

Reasons for Switching to Tiledesk

Tiledesk was chosen above all due to its great usability, high performance output and low expense on our shoulders. Its benefit cost ration is quite positive and our clients and vendors are happy after using this. It ahs automated our manual interventions to great extent which is accepted by all. One stop solution for all your customer service needs in current environment.
Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Customer support tool with Live chat support & Intelligent Chatbot

Reviewed on 27/01/2023

My experience of using the Tiledesk was 70% satisfactory based on the current use. But I will use...

My experience of using the Tiledesk was 70% satisfactory based on the current use. But I will use in future to also learn about what new features, Tiledesk has to offer in future.

Pros

Top features that I liked very much are :-1. Live chat support.2. Chatbot with intelligent features.3. Unified and integrated message services.4. Customer complaints management and helps for future reference.5. Easy interface to use & operate.

Cons

Things I didn't liked in Tiledesk are :-1. Sometimes I used to get some lag while using it.2. Expensive Pricing is an issue.

Showing 5 reviews of 122 Read all reviews

Tiledesk FAQs

Below are some frequently asked questions for Tiledesk.

Tiledesk offers the following pricing plans:

  • Starting from: €5.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Free Forever plan for startups and small business. Pro plan to exploit all the premium features of Tiledesk. Enterprise plan for dedicated features, account manager and higher SLAs.

Tiledesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Tiledesk supports the following languages:

Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian

Tiledesk supports the following devices:

Android (Mobile), iPhone (Mobile)

Tiledesk integrates with the following applications:

Dialogflow, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, WhatsApp API, WordPress, Zapier

Tiledesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

See all software categories found for Tiledesk.