About Tiledesk
Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.
Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.
Pricing starting from:
€5.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Tiledesk
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
€5.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Tiledesk
Images
Features
Total features of Tiledesk: 63
Alternatives
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A system of communication with customers directly
Reviewed on 29/11/2022
My problem was to communicate with my clients during business hours in a more dynamic way, since at...
My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.
Pros
In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple
Cons
One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.
Alternatives Considered
Zendesk SuiteReasons for Switching to Tiledesk
Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things.- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Customer support at its best.
Reviewed on 18/01/2023
Customer engagement and support.It has boosted our speed of customer engagement hence automating...
Customer engagement and support.It has boosted our speed of customer engagement hence automating our customer support tasks.
Pros
The software helps us in engaging our customers through live communication hence making communication faster.It has helped in reducing the burdens of travelling hence saving time and resources.Reaching out customers is very easy and faster.
Cons
There is nothing least about this software because it's performance is excellent and at its best.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Honest Review
Reviewed on 14/10/2022
It was below average
It was below average
Pros
It is a cost-effective tool but needs lots of improvement
Cons
It has a lagging issue, it slows down the system. It does not meet expectations of heavy load.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One stop customer engagement platform for businesses to enable efficient customer service !
Reviewed on 30/12/2022
One of the best customer service platform with high usability and great features. It has resulted...
One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.
Pros
Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.
Cons
None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.
Reasons for Switching to Tiledesk
Tiledesk was chosen above all due to its great usability, high performance output and low expense on our shoulders. Its benefit cost ration is quite positive and our clients and vendors are happy after using this. It ahs automated our manual interventions to great extent which is accepted by all. One stop solution for all your customer service needs in current environment.- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Customer support tool with Live chat support & Intelligent Chatbot
Reviewed on 27/01/2023
My experience of using the Tiledesk was 70% satisfactory based on the current use. But I will use...
My experience of using the Tiledesk was 70% satisfactory based on the current use. But I will use in future to also learn about what new features, Tiledesk has to offer in future.
Pros
Top features that I liked very much are :-1. Live chat support.2. Chatbot with intelligent features.3. Unified and integrated message services.4. Customer complaints management and helps for future reference.5. Easy interface to use & operate.
Cons
Things I didn't liked in Tiledesk are :-1. Sometimes I used to get some lag while using it.2. Expensive Pricing is an issue.
Tiledesk FAQs
Below are some frequently asked questions for Tiledesk.Q. What type of pricing plans does Tiledesk offer?
Tiledesk offers the following pricing plans:
- Starting from: €5.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free Forever plan for startups and small business. Pro plan to exploit all the premium features of Tiledesk. Enterprise plan for dedicated features, account manager and higher SLAs.
Q. Who are the typical users of Tiledesk?
Tiledesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tiledesk support?
Tiledesk supports the following languages:
Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Tiledesk support mobile devices?
Tiledesk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Tiledesk integrate with?
Tiledesk integrates with the following applications:
Dialogflow, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, WhatsApp API, WordPress, Zapier
Q. What level of support does Tiledesk offer?
Tiledesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
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