About Tiledesk
Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.
Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.
Tiledesk is an innovative platform revolutionizing the way chatbots and conversational apps are created, all without requiring any coding skills. With our intuitive visual builder, users can effortlessly combine engagement rules and AI capabilities, bringing their desired conversation designs to life.
Simplifying lead generation and enhancing customer excellence, Tiledesk seamlessly integrates across various digital channels, including websites, WhatsApp, mobile apps, Facebook Messenger, and more. Our platform provides an open ecosystem for conversation designers and chatbot developers, fostering collaboration and knowledge sharing. Users can import pre-built templates, accelerating time-to-market and leveraging the expertise of the community.
What sets Tiledesk apart is our unique orchestration engine. It allows for the decoupling of complex projects into multiple stories, enabling dynamic involvement or removal of chatbots and conversational apps for specific use cases. This approach significantly reduces development complexity and provides unparalleled flexibility.
Tiledesk prides itself on being the first no-code chatbot builder with no learning curve. Our platform empowers users to quickly create sophisticated chatbot solutions, all while benefiting from a thriving community of like-minded professionals. Collaborate, learn, and create remarkable conversational experiences with Tiledesk.
Discover the power of effortless conversation design and join the Tiledesk community today.
Key benefits of Tiledesk
Tiledesk offers a range of benefits to businesses. With our platform, you can effortlessly create chatbots and conversational apps without coding. Streamline customer interactions, automate support processes, and enhance lead generation. Seamlessly integrate across multiple digital channels. Leverage pre-built templates and a thriving community for accelerated time-to-market. Our unique orchestration engine reduces development complexity. Experience the power of Tiledesk today for exceptional conversational experiences.
Tiledesk benefits include advanced lead qualification capabilities. With our platform, you can automate lead qualification processes, ensuring that your sales team focuses on high-quality leads, resulting in improved conversion rates and increased online sales. Tiledesk's chatbots can engage website visitors, gather valuable information, and provide personalized recommendations, leading to a higher likelihood of successful sales conversions. By leveraging Tiledesk's lead qualification features, businesses can optimize their sales funnel, drive more targeted interactions, and ultimately boost their online sales performance.
Tiledesk empowers businesses with the benefits of conversational commerce across all digital channels. By leveraging our platform, you can engage customers seamlessly on websites, WhatsApp, mobile apps, Facebook Messenger, and more. Conversational commerce enables personalized interactions, instant customer support, and real-time product recommendations, fostering customer satisfaction and loyalty. With Tiledesk, you can unlock the potential of conversational commerce, delivering a superior customer experience, increasing customer engagement, and driving sales across all digital touchpoints. Harness the power of conversational commerce with Tiledesk and revolutionize your business's online presence.
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Reviews
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- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good automated chatbot software
Reviewed on 25/03/2023
My experience so far has been very good with Tiledesk. It is a clean software with very minimum...
My experience so far has been very good with Tiledesk. It is a clean software with very minimum fuss.
Pros
One thing that I like very much about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt and it is very helpful for us
Cons
In terms of knowledge base and help desk, I feel there is still a long way to go to make this software worth the amount. There are some inefficiencies here which can be corrected
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product, great support, excited to see more businesses using Tiledesk in the future
Reviewed on 06/09/2022
Pros
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years. Operating on an open source model is a big plus point for me specifically.
Cons
We are hosting Tiledesk on premise and had some troubles in deploying the Firebase version of Tiledesk in 2020 but the support was always extremely helpful and fast in their response.
Reasons for Switching to Tiledesk
In every case, Tiledesk offered a price to feature ratio that no other contender could beat. Also the platform being open source was a huge deciding factor for our business to use Tiledesk.Response from Tiledesk
Hi Michael, thank you for the feedback.
We strive to make our customers happy all the time :-)
We invite you to install our new version, based on Rabbit MQTT protocol.
Check the install page on our website: https://tiledesk.com/install/
- Industry: Consumer Goods
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Smart and feature rick solution for sales team
Reviewed on 31/01/2023
Pros
Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.
Cons
The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.
- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great for an open-source live chat and chatbot, but also hosted for free with paid options
Reviewed on 20/12/2022
My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the...
My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk.
Pros
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.
Cons
It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very surprised and very happy with the ease of use and integration
Reviewed on 07/07/2022
I like it a lot, for me it works as the perfect bridge between any third party app and my sales...
I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.
Pros
Apps, a lot of integrations with third party apps with very good documentation
Cons
No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing
Alternatives Considered
DialogflowReasons for Switching to Tiledesk
ease of integration with Whatsapp, Telegram, FB Messenger and the web widgetTiledesk FAQs
Below are some frequently asked questions for Tiledesk.Q. What type of pricing plans does Tiledesk offer?
Tiledesk offers the following pricing plans:
- Starting from: €25.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free Forever plan for startups and small business. Pro plan to exploit all the premium features of Tiledesk. Enterprise plan for dedicated features, account manager and higher SLAs.
Q. Who are the typical users of Tiledesk?
Tiledesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tiledesk support?
Tiledesk supports the following languages:
Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Tiledesk support mobile devices?
Tiledesk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Tiledesk integrate with?
Tiledesk integrates with the following applications:
Brevo, Customer.io, Dialogflow, HubSpot CRM, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, WhatsApp API, Wix, WordPress, Zapier
Q. What level of support does Tiledesk offer?
Tiledesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
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