About Kigo
With Kigo, a Guesty Company; you can manage vacation rental properties across your portfolio with less work and more visibility. Check out our complete software solution, including:
-Kigo Reservations: Gain visibility into all bookings and inquiries, with only a few clicks.
-Kigo Channel Management: Distribute your vacation rental listings to high-performing channel partners to increase visibility and bookings.
-Kigo Operations Manager: Save 20 hours a week with a solution designed to organize all of your operations and labor resources.
-Kigo Websites: A Kigo website package is the ultimate digital storefront for any vacation rental business. Take advantage of a comprehensive marketing and booking system that easily integrates with other Kigo solutions.
-Kigo Revenue Management: Boost revenue by 20% and maximize revenue for each available night at your vacation rental properties.
-Kigo Contact Center: Help your guests find the perfect vacation rental, even after hours. Trust our professionally-trained reservation specialists, who respond to emails and outbound calls to facilitate bookings.
-Kigo Payments: Offer guests the convenience of online payments and allow them to securely book a property anytime, from anywhere in the world.
-Kigo Mobile Guest App: Give your guests answers when they need them the most, and create an unforgettable experience.
And more!
In conjunction with world class products, we also offer a global customer service team that offers support in English, Spanish, French, German, Portuguese, Italian, Russian and Catalan, 7 days a week via web or phone. We also provide ongoing training to help you get the most from your solutions.
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
2017 reviews convinced me to come back...very happy I did!
Reviewed on 23/05/2017
Website , channel management, guest app, and much needed help.
Website , channel management, guest app, and much needed help.
Pros
I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround.
Cons
While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful.
Response from Guesty
Dear Tah,
Thank you for your kind words, and thank you for trusting us. We did undergo a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We want your business to be successful, and with proper onboarding and free trainings from the Kigo University, we believe that your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features.
Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features.
The Kigo team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Brilliant piece of software; would highly recommend to any business looking to maximise...
Reviewed on 26/10/2017
I have included the information on the core benefits in the review.
I have included the information on the core benefits in the review.
Pros
The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.
The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.
Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.
All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.
Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.
Cons
The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.
The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.
Response from Guesty
Dear Slava,
Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product.
Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team.
The Kigo team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Terrible experience
Reviewed on 22/10/2020
We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs,...
We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs, avoided informing us that the software might not be a good fit for us.
After a 6-month long process of valuable time wasted on implementation/ training, we realized that most features were not user-friendly, some did not even apply to us. We were even trained on features that would soon be deactivated. To perform each simple task, an unnecessary complicated process was needed, increasing our workload. It was more time consuming for us to use it, than not to.
All remarks below (Cons) were sent to Kigo on many occasions during the year, without receiving any reply whatsoever.
We also eventually found out that we were repeatedly being overcharged for months, as Kigo was charging us on refundable Security Deposits as well. This amount was never refunded. We were bluntly told “We do not do refunds”.
Finally, we filed a claim for damages that was rejected, after having to wait for a month without any response. Of all issues we endured, only the overcharging issue was accepted, however not refunded.
As informed in writing, a 30 day notice was needed to terminate our account, so we sent it on March 9, 2020. On termination date, April 9, we were told that the previous information was wrong and that we were being charged up to April 30.
I was glad not to pay April’s Invoice. Only then, there was an immediate and overwhelming response of daily "payment overdue" notifications.
Pros
Good Integration with AirBnb, Booking.com etc. & very efficient Implementation Specialist.
Cons
• Kigo Legacy was shutting down, before the new Kigo software was completed and properly tested. When we signed up in March 2019, we were instructed to work in 2 separate -not yet compatible- platforms, Kigo & KigoPro.
• All 3 below Kigo features were paid for, but never used. The process was so unnecessary complicated that we had to use our own custom-made applications instead.
- To use Operations, we needed to switch between 6-7 different tabs both on KIGOPRO and KIGO.
- No All-in-one Calendar. There was one Reservations’ calendar on KIGO, another on KIGOPRO, an Overview under Operations, another Overview under Schedule and so on… No availability search option on the main RESERVATIONS’ Calendar.
- Owners XP had no option to send monthly owner statements & payouts, so didn't apply to us.
• No customizable templates with variables, only notification emails with a general content that must apply to all properties and all guests.
• A Current & a New Statement popped up when a reservation was edited, that needed to be compared thoroughly every time, because in several cases the Statements were inconsistent with the changes made.
• Constant issues/ bugs & annoying details: Photos not syncing, Deposit refunds not updating, properties disappearing from the website, reviews displayed twice, dates in both US & European formats, time in both am/pm & 24-hour formats, etc.
Response from Guesty
Hi Flavia,
I am sorry to hear you are disappointed in your experience with Kigo. We aim to keep our customers happy, and we did our best to find solutions to the challenges you experienced.
We are truly sorry that the product did not fit your business needs, and we wish you the best in all of your future endeavors.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
My experience at JZ has been phenomenal!
Reviewed on 29/03/2018
Pros
1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great.
2 is the simplicity of the software
3 - The dynamic price tool
4- Channel connections
5- Always willing to improve and listens to all their customers(Very Important for me)
Cons
I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product)
Also, it's not yet connected with Trip Advisor
Waiting on Home automation
Response from Guesty
Dear Alex,
Thank you so much for your kind words. We are indeed offering our own payment processor, KigoPay that empowers short-term business with proprietary and guest screening technology. The platform makes reconciliation and reporting a piece of cake and is included in the innovative Kigo Marketplace product suites (a combination of vacation rental software, channel management, websites, payments, insurance, operations and guest communications).
We are very happy to hear that you are pleased with the service that our Sales Support teams provide. They'll keep raising the bar to keep you satisfied. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on newer standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you.
The Kigo team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good complete software for vacation rentals
Reviewed on 30/09/2022
Kigo is used as my critical software for my business
Kigo is used as my critical software for my business
Pros
The management with the OTA's, bookings and the automated payments
Cons
Operations management for the cleaners and handymand
Response from Guesty
Hi John, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone!
Kigo FAQs
Below are some frequently asked questions for Kigo.Q. What type of pricing plans does Kigo offer?
Kigo offers the following pricing plans:
- Starting from: $59.00/month
- Pricing model: Subscription
- Free Trial: Available
The plans all include Kigo's standard property management features: the reservation system, email parsing, the channel manager, website hosting, calendar synching, email notifications, integration with your payments provider, analytics, hosting, security, maintenance, free ongoing updates, all new versions of the webapp, and customer support (according to the plan level). There are no hidden fees, you get it all for one price.
Q. Who are the typical users of Kigo?
Kigo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kigo support?
Kigo supports the following languages:
English, French, German, Italian, Portuguese, Russian, Swedish
Q. Does Kigo support mobile devices?
Kigo supports the following devices:
Q. What other apps does Kigo integrate with?
Kigo integrates with the following applications:
Handle, Operto Connect, PriceLabs, RentalGuardian, Safely Open, SigaPlatform, Turno
Q. What level of support does Kigo offer?
Kigo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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