---
description: Detailed reviews on Omnicus based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Omnicus with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Omnicus Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Omnicus](/software/2063580/omnicus)

# Omnicus

Canonical: https://www.getapp.ae/software/2063580/omnicus

> Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Omnicus

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Omnicus
- **Location**: Oslo, Norway
- **Founded**: 2016

## Commercial Context

- **Starting Price**: $500.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Simple pricing with pay-as-you-go. All features included.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Norway

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tracking Software
- Call Transfer
- Callback Scheduling

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.getapp.ae/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.ae/directory/289/ivr/software)
- [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software)
- [Call Center Software](https://www.getapp.ae/directory/275/call-center/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [VoIP Software](https://www.getapp.ae/directory/107/voip/software)

## Alternatives

1. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
2. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews)
4. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [Genesys Cloud CX](https://www.getapp.ae/software/104597/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Perfect software for our use\!" — 4.0/5

> **Terje** | *28 July 2019* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"
> 
> **Cons**: Nothing. Works perfect for us. Much better than other similar softwares.
> 
> Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming  cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

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### "A great help i delivering an awesome customer support experience" — 5.0/5

> **Jan Petter** | *26 July 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Total control\! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency
> 
> **Cons**: We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.
> 
> Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

## Links

- [View on GetApp](https://www.getapp.ae/software/2063580/omnicus)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/omnicus/> |
| en-AE | <https://www.getapp.ae/software/2063580/omnicus> |
| en-AU | <https://www.getapp.com.au/software/2063580/omnicus> |
| en-CA | <https://www.getapp.ca/software/2063580/omnicus> |
| en-GB | <https://www.getapp.co.uk/software/2063580/omnicus> |
| en-IE | <https://www.getapp.ie/software/2063580/omnicus> |
| en-NZ | <https://www.getapp.co.nz/software/2063580/omnicus> |
| en-SG | <https://www.getapp.sg/software/2063580/omnicus> |
| en-ZA | <https://www.getapp.za.com/software/2063580/omnicus> |

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