---
description: Detailed reviews on dls | complaint based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare dls | complaint with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: dls | complaint Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [dls | complaint](/software/2063986/complaint-management)

# dls | complaint

Canonical: https://www.getapp.ae/software/2063986/complaint-management

> Our digital workflow solution automates QM procedures, such as complaints, with integrated solutions that handle paper-based processes from start to finish. Features include product/batch definition, lab result evaluation, ad-hoc evaluations, document adding, automatic PDF creation, and audit trail.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of dls | complaint

Specification consideration
Changes to systems, processes, or products are implemented in compliance with internal and statutory requirements.

Transparency
Even if they are not actively involved, any authorized employee can view the status of every complaint procedure.

Connecting to different procedures
Complaints can also be used to create the corresponding Deviation Controls (DCs), Corrective And Preventive Actions (CAPAs), and Change Controls (CCs).

Specific setup
To make the onboarding training for your coworkers easier, let the modules be set up in accordance with your preferences and wishes.

Central platform for information
Use d.velop documents (formerly d.3ecm) as your main information platform so that you can quickly access all of your data.

Cost reduction for the process
The administrative expenses and process times are cut while the quality of the output is improved.

Process security
The workflow mechanism makes sure that the complaint is sent to the responsible party after each step. When deadlines are missed, the escalation system kicks in. When deadlines are missed, the escalation system kicks in.

Higher data security
Protect your data from damaging forces and unauthorized users' unwelcome influence.

Continuous accessibility
Access your info whenever you want. Where you are doesn't matter.

Reports
Produce statistics and reports on your complaints.

## About the vendor

- **Company**: Digital Life Sciences

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact vendor for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Netherlands, Switzerland, United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audit Trail
- Change Management Software
- Commenting/Notes
- Communications Management
- Complaint Management Software
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Content Management System (CMS) Software
- Corrective and Preventive Actions (CAPA)
- Customizable Branding
- Customizable Fields
- Customizable Forms

## Integrations (9 total)

- Dynamics 365 Business Central
- Dynamics 365 Sales
- Microsoft Dynamics 365 Business Central tegossuite
- SAP BW/4HANA
- SAP HANA Cloud
- SAP S/4HANA Cloud
- Sage 100
- Sage 500
- d.velop documents

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Complaint Management Software](https://www.getapp.ae/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.ae/directory/841/complaint-management/software)
- [Quality Management Software](https://www.getapp.ae/directory/144/quality-management/software)
- [Document Version Control Software](https://www.getapp.ae/directory/1475/document-version-control/software)
- [Compliance Software](https://www.getapp.ae/directory/243/compliance/software)
- [Governance, Risk and Compliance (GRC)](https://www.getapp.ae/directory/251/governance-risk-compliance-grc/software)

## Alternatives

1. [QT9 QMS](https://www.getapp.ae/software/105047/qt9-quality-management) — 4.8/5 (117 reviews)
2. [Qualityze Suite](https://www.getapp.ae/software/106061/qualityze-suite) — 4.9/5 (65 reviews)
3. [MasterControl Quality Excellence](https://www.getapp.ae/software/104305/mastercontrol) — 4.5/5 (526 reviews)
4. [IntellaQuest](https://www.getapp.ae/software/2067844/intellaquest) — 4.1/5 (8 reviews)
5. [ManualMaster](https://www.getapp.ae/software/2054855/manualmaster) — 4.0/5 (1 reviews)

## Links

- [View on GetApp](https://www.getapp.ae/software/2063986/complaint-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2063986/complaint-management> |
| de-AT | <https://www.getapp.at/software/2063986/complaint-management> |
| en | <https://www.getapp.com/customer-service-support-software/a/complaint-management/> |
| en-AE | <https://www.getapp.ae/software/2063986/complaint-management> |
| en-AU | <https://www.getapp.com.au/software/2063986/complaint-management> |
| en-CA | <https://www.getapp.ca/software/2063986/complaint-management> |
| en-GB | <https://www.getapp.co.uk/software/2063986/complaint-management> |
| en-IE | <https://www.getapp.ie/software/2063986/complaint-management> |
| en-NZ | <https://www.getapp.co.nz/software/2063986/complaint-management> |
| en-SG | <https://www.getapp.sg/software/2063986/complaint-management> |
| en-ZA | <https://www.getapp.za.com/software/2063986/complaint-management> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"dls | complaint","description":"Our digital workflow solution enables comprehensive and efficient management of production-related quality management procedures, including the processing of complaints. With our integrated solutions, you have the ability to seamlessly handle paper-based processes from start to finish. As soon as a deadline expires, the workflow system automatically transfers the digital form to the next step in the process. If this does not happen, the system activates reminder functions and escalation management.\n\nYou can define specific products and batches as well as their properties and analyse laboratory results. Ad hoc analyses are also possible, and tasks can be assigned both in parallel and in series. Digital photos and other documents can be easily added to the complaint form. The system automatically generates a PDF document and saves it in the electronic document management system (eDMS) after each step. In addition, it maintains an audit trail that logs all activities and offers an optional function for return in process.\n\nOur solution also includes the triggering of individual tasks to continue the workflow as well as integrated absence management. A distribution list for planning, processing and approving actions can access master data directly from your ERP system. Escalation messages can be sent both within the system and by e-mail.\n\nIn terms of data security, our solution guarantees the permanent protection of your information through data encryption and secure access controls. We offer regular security updates to ensure that our system always complies with current industry standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a7e81bb4-c456-4551-9da4-6429f343d565.png","url":"https://www.getapp.ae/software/2063986/complaint-management","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2063986/complaint-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"dls | complaint","position":3,"item":"/software/2063986/complaint-management","@type":"ListItem"}],"@id":"https://www.getapp.ae/software/2063986/complaint-management#breadcrumblist"}]}
</script>