---
description: Detailed reviews on illumin based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare illumin with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: illumin Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [illumin](/software/2065166/illumin)

# illumin

Canonical: https://www.getapp.ae/software/2065166/illumin

> Bring your research to life with illumin\! This powerful, automated tool allows you to easily track and manage all aspects of your research. With illumin, you can maximize the value of your research and make it shine\!
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of illumin

Flexible Request and Response Management
illumin has a robust request management interface, featuring:

\* Multiple ways to generate and respond to requests
\* A searchable knowledge base that retains all information passed through the system
\* Email alerts to notify requesters and researchers of any updates made to their requests
\* The ability to subscribe to requests in progress
\* Unlimited custom forms and fields to capture the information you need
\* Responses that may include rich text, multimedia, web resources and attachments


Increase Productivity and Streamline Management
illumin helps streamline your research and protects your organization’s valuable knowledge:

\* At-a-glance and summary reports can be viewed and downloaded to determine service quality, staff efficiency and workload
\* Priority and sensitive requests can be marked for attention. Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader
\* Stopwatch feature accurately tracks time spent researching and providing responses
\* Email integration is supported at every step of the request workflow

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Softlink Information Centres
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Fiji, Hong Kong SAR China, Malaysia, New Zealand, Norfolk Island, Papua New Guinea, Singapore, United Kingdom, United States, Vanuatu

## Features

- API
- Catalog Management
- Commenting/Notes
- Content Library
- Customizable Branding
- Customizable Templates
- Dashboard Software
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Knowledge Management Software
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Self Service Portal
- Templates
- User Management

## Integrations (1 total)

- OAuth

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Knowledge Base Software](https://www.getapp.ae/directory/2823/knowledge-base/software)

## Alternatives

1. [Guru](https://www.getapp.ae/software/123167/guru) — 4.8/5 (639 reviews)
2. [Connecteam](https://www.getapp.ae/software/105401/connecteam) — 4.6/5 (5060 reviews)
3. [Confluence](https://www.getapp.ae/software/90949/confluence) — 4.5/5 (3663 reviews)
4. [Document360](https://www.getapp.ae/software/120723/document360) — 4.7/5 (290 reviews)
5. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews)

## Reviews

### "Couldn't do my job without Illumin" — 5.0/5

> **Eric** | *20 August 2019* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: I had a staff of 3 that was reduced to just me. Illumin made sure that all reference requests were captured and answered; while making the information found to answer the question available for future requests. Moreover, I am able to generate bibliographies from these answered reference requests which are browsable through a hierarchical category thesaurus as well as keyword searchable.
> 
> **Cons**: I usually provide a bespoke level of service to my requesters.  While illumin has a good finished product, there are times that I would like that extra gloss. I have been told how I provide a very bespoke level of service
> 
> Illumin provides a means to bring an extra level of reference service. My users like the ease of browsing and the Knowledge base bibliographies section of illumin is a huge hit with them.

## Links

- [View on GetApp](https://www.getapp.ae/software/2065166/illumin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/illumin/> |
| en-AE | <https://www.getapp.ae/software/2065166/illumin> |
| en-AU | <https://www.getapp.com.au/software/2065166/illumin> |
| en-CA | <https://www.getapp.ca/software/2065166/illumin> |
| en-GB | <https://www.getapp.co.uk/software/2065166/illumin> |
| en-IE | <https://www.getapp.ie/software/2065166/illumin> |
| en-NZ | <https://www.getapp.co.nz/software/2065166/illumin> |
| en-SG | <https://www.getapp.sg/software/2065166/illumin> |
| en-ZA | <https://www.getapp.za.com/software/2065166/illumin> |

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