---
description: Detailed reviews on Desk Manager based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Desk Manager with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Desk Manager Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/292/it-service-management-itsm/software) > [Desk Manager](/software/2066040/desk-manager)

# Desk Manager

Canonical: https://www.getapp.ae/software/2066040/desk-manager

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> We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
> 
> Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Desk Manager

The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 106 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk Manager

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Uruguay

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Trail
- Automated Routing
- CMDB Software
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support Software
- Customizable Branding
- Customizable Fields

## Integrations (9 total)

- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- WhatsApp
- Zoom Phone

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software)

## Related Categories

- [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.ae/directory/1249/service-desk/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (763 reviews)
4. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews)
5. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Satisfação" — 5.0/5

> **Daniel** | *8 August 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Transparência: O cliente pode visualizar diretamente no chamado os termos do SLA aplicáveis àquela solicitação, o que aumenta a transparência do serviço prestado.
Monitoramento e cumprimento de SLA: A equipe de suporte pode facilmente acompanhar se os prazos e níveis de serviço estabelecidos no SLA estão sendo cumpridos para aquele chamado específico.
Priorização de chamados: Com base nos termos do SLA, a equipe pode priorizar e escalar os chamados de forma adequada, garantindo que os clientes com acordos mais críticos sejam atendidos prioritariamente.
> 
> **Cons**: Integrar o SLA de forma eficiente e transparente pode demandar uma maior complexidade no desenvolvimento e configuração do sistema, o que pode representar um investimento inicial maior.
> 
> Funcionalidades abrangentes ofereça uma ampla gama de funcionalidades, como abertura e acompanhamento de chamados, gestão de incidentes, solicitações de serviço, conhecimento e base de dados de soluções, entre outras.

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### "Avaliacao desk" — 5.0/5

> **Regiane** | *27 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: O aplicativo em si muito bom nao tenho o que reclamar.
> 
> **Cons**: Nada contra. Todas vezes que precisei de suporte fui atendida
> 
> Sempre uso e nunca deu problema,  quando preciso de algo os contato sem problemas

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### "Experiencia Satisfatória" — 5.0/5

> **Bryan** | *8 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Facilidade para registro de chamados e controle dos chamados em aberto
> 
> **Cons**: Lentidão na abertura de algumas janelas e a acessos realizados na página
> 
> Satisfatória, uma ótima plataforma para se utilizar em suporte ao cliente

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### "Boa ferramenta" — 4.0/5

> **Antonio** | *8 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Facilidade e praticidade em abertura de chamados, útil para atendimento aos clientes
> 
> **Cons**: Lentidão aleatória e em vários campos não há organização por ordem alfabética.
> 
> Utilizo a ferramenta a anos, software voltado para o ServiceDesk muito útil para nosso dia a dia.

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### "Desk Manager - TOP 5 em soluções de gerenciamento de atendimento." — 4.0/5

> **Golias** | *3 July 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: O produto em si é muito bom mas o destaque na minha avaliação é o suporte. A atenção que recebemos tanto do suporte técnico quanto do time comercial é algo de destaque.
> 
> **Cons**: Acredito que a parte de Analytics pode evoluir para que não seja necessário realizar integrações para consumo de dados.
> 
> De todas as ferramentas que já utilizei o Desk Manager é sem dúvida uma das melhores para implantação e utilização.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2066040/desk-manager)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/desk-manager/> |
| en-AE | <https://www.getapp.ae/software/2066040/desk-manager> |
| en-AU | <https://www.getapp.com.au/software/2066040/desk-manager> |
| en-CA | <https://www.getapp.ca/software/2066040/desk-manager> |
| en-GB | <https://www.getapp.co.uk/software/2066040/desk-manager> |
| en-IE | <https://www.getapp.ie/software/2066040/desk-manager> |
| en-NZ | <https://www.getapp.co.nz/software/2066040/desk-manager> |
| en-SG | <https://www.getapp.sg/software/2066040/desk-manager> |
| en-ZA | <https://www.getapp.za.com/software/2066040/desk-manager> |
| pt | <https://www.getapp.com.br/software/2066040/desk-manager> |
| pt-PT | <https://www.getapp.pt/software/2066040/desk-manager> |

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