---
description: Detailed reviews on respond.io based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare respond.io with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: respond.io Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [respond.io](/software/2068199/respond-io)

# respond.io

Canonical: https://www.getapp.ae/software/2068199/respond-io

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> Manage chats, calls, emails, campaigns and CRM data on our AI-powered platform for instant replies that drive 3x more revenue.
> 
> Verdict: Rated **4.6/5** by 52 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 52 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: respond.io
- **Founded**: 2017

## Commercial Context

- **Starting Price**: $99.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Contact Management Software
- Email Management Software
- File Sharing Software
- Interaction Tracking
- Lead Distribution
- Lead Qualification
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management

## Integrations (11 total)

- ActiveCampaign
- Google Sheets
- HubSpot CRM
- Instagram
- Messenger
- Pipedrive
- Slack
- Telegram
- Viber
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Customer Communications Management Software](https://www.getapp.ae/directory/1139/customer-communications-management/software)
- [Conversational Marketing Platform Software](https://www.getapp.ae/directory/1659/conversational-marketing-platform/software)
- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3410 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18769 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4076 reviews)
4. [LiveChat](https://www.getapp.ae/software/8385/livechat) — 4.6/5 (1716 reviews)
5. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1755 reviews)

## Reviews

### "Powerful conversations with our customers\!" — 5.0/5

> **Roxana** | *21 February 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I love that I can manage all the conversations from one place and assign my team to specific conversations.
> 
> **Cons**: Nothing that I can think of at the moment, I’ll edit the review later if needed.
> 
> I love it\! We no longer have crammed conversations spread around several tools.

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### "Customer Support Meets Ease of Use" — 5.0/5

> **Robert** | *16 September 2025* | Oil & Energy | Recommendation rating: 9.0/10
> 
> **Pros**: Great customer support, ease of use, easily adaptable and various automation options to make our customer experience better.
> 
> **Cons**: It takes times for the support team to add new features, and while you are able to request new adaptations, it takes a while to see the requests you made come alive.
> 
> My company and i are overall happy with our experience working with respond and it has solved most of the issues we were trying to solve when we started using it.

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### "Great Custumer servise tool" — 5.0/5

> **Melania** | *16 September 2025* | Staffing & Recruiting | Recommendation rating: 3.0/10
> 
> **Pros**: It’s super easy to use, lots of Al implementations. A great customer experience, easy to generate qualified leads.
> 
> **Cons**: Can’t think of any, it’s a great tool for your Custumer servise, the team is always very responsive. Need a bit of improvements of reports data.
> 
> Lead generation, easy to assign and reassign to account mangers, great report tool. Fast communication with our program candidates, tags to remember the account history

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### "Reimagine B2B Omnichannel Chat Conversations" — 4.0/5

> **Verified Reviewer** | *15 September 2022* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Respond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.
> 
> **Cons**: Analytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
> 
> Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.

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### "My Respond.io Review" — 4.0/5

> **Arzaan** | *2 October 2022* | Human Resources Software | Recommendation rating: 8.0/10
> 
> **Pros**: WorkFlows, Third Party apps, Client search, Document sharing, Mail integration.
> 
> **Cons**: Sometimes the respond.io dashboard loads slowly.
> 
> It has been a great experience after the addition of certain features in Respond.io

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## Links

- [View on GetApp](https://www.getapp.ae/software/2068199/respond-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/respond-io/> |
| en-AE | <https://www.getapp.ae/software/2068199/respond-io> |
| en-AU | <https://www.getapp.com.au/software/2068199/respond-io> |
| en-CA | <https://www.getapp.ca/software/2068199/respond-io> |
| en-GB | <https://www.getapp.co.uk/software/2068199/respond-io> |
| en-IE | <https://www.getapp.ie/software/2068199/respond-io> |
| en-NZ | <https://www.getapp.co.nz/software/2068199/respond-io> |
| en-SG | <https://www.getapp.sg/software/2068199/respond-io> |
| en-ZA | <https://www.getapp.za.com/software/2068199/respond-io> |

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