About WATI

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.


Key benefits of WATI

Wati is a communication tool for businesses to connect with people in their country of operation. It automates marketing, sales, service and support so that businesses can use WhatsApp as a communication tool to increase their productivity


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WATI

4.5 (60)
VS.
Highly reviewed

Starting Price

$40.00
month
₹1,799.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

30
64

Integrations

7
17

Ease of Use

4.5 (60)
4.2 (111)

Value for Money

4.4 (60)
4.0 (111)

Customer Service

4.4 (60)
3.9 (111)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.5 /5
(60)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

Already have WATI?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 60
Norrania
Norrania
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Essential for chat-bot WhatsApp platform

Reviewed on 06/09/2021

Pros

WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

Cons

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Philippe
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great solution to teams that depend on Whatsapp

Reviewed on 28/06/2021

Pros

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.

Cons

The aesthetics/frontend of the product can be improved.

Alternatives Considered

Zenvia Conversion and Zenvia

Reasons for Choosing WATI

Focused on Whatsapp, instead of being a omnichannel, and pricing.

Response from WATI.io

Thanks for your feedback. We're already planning a UI/UX revamp :)

Ayush
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Wati Review - WhatsApp Bot

Reviewed on 20/04/2024

Pros

Wati is really helpful to integrate and to have sales conversations with the client and also useful for customer support and managing customer data. Its easy to use and has good features like quick replies and automations

Cons

The Ui needs improvements and the chats before inactive in 24 hours.

Davis
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Avoid at all cost

Reviewed on 12/06/2024

Pros

At first, they actually pretty good compared to their competitor, and now, we got a lot and lot of errors.

Cons

Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to their website. Its a joke.

And if you use email to contact them, better wait for humanity landed on mars.

Peter
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Decent product, fast-worsening support

Reviewed on 27/03/2024

Overall it started as an exciting project and opportunity, then as prices started going up, Wati...

Overall it started as an exciting project and opportunity, then as prices started going up, Wati started limiting what they're offering in each plan in order to get you to upgrade, and the worse for us is when we need help we just can't reach them any more. So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers. So if you wanna switch to a better competitor, you'll have to transition all your customers from one number to another.

Pros

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc. Chats are easy to manage, even though not as smooth of a UI as you're used to with WhatsApp.

Cons

Support has gone towards WORSE in the last 2 years since we're using it. We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically. You can't reach any live person at all lately, you're just sent in circles using chats. Then chats ask you to email them, which is not what you're paying for when you read 24/7 Live support.

Showing 5 reviews of 60 Read all reviews

WATI FAQs

Below are some frequently asked questions for WATI.

WATI offers the following pricing plans:

  • Starting from: $40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

$40/month includes 5 agents

WATI has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

WATI supports the following languages:

Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese

WATI supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

WATI integrates with the following applications:

Google Sheets, HubSpot CMS Hub, Shopify, WhatsApp, WhatsApp API, WooCommerce, Zapier

WATI offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for WATI.