--- description: Detailed reviews on Smartflex based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Smartflex with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartflex Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Smartflex](/software/2068770/open-smartflex) # Smartflex Canonical: https://www.getapp.ae/software/2068770/open-smartflex Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2068770/open-smartflex?page=2) > Open Smartflex supports utility customer operations to meet emerging business requirements and challenging customer expectations. > > Verdict: Rated **4.7/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 9 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Open International ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Andorra, Angola, Argentina, Austria, Barbados, Belgium, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, France, Germany, Guatemala and 24 more ## Features - Billing & Invoicing - Budgeting/Forecasting - Customer Management - Customizable Reports - Customizable Templates - Employee Management - Employee Scheduling Software - For Electricity - For Natural Gas - For Trash - For Water - Labor Forecasting - Meter Data Management - Metered Billing - Mobile Access - Online Payments - Payment Collection - Payment Reminders - Performance Metrics - Rate Management ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Workforce Management Software](https://www.getapp.ae/directory/267/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.getapp.ae/directory/267/workforce-management/software) - [Utility Billing Software](https://www.getapp.ae/directory/1015/utility-billing/software) ## Alternatives 1. 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[Zego](https://www.getapp.ae/software/2047565/zego) — 4.5/5 (81 reviews) ## Reviews ### "Open Smartflex is the solution that integrates our business processes." — 4.0/5 > **Ana Milena** | *11 June 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Open Smartflex as a consulting tool has allowed me to analyze all the commercial status of users who contact our technical support hotline, there I can see detailed information both commercial (date of installation of services, dates of payment of invoices, outstanding balance and even orders for suspension and/or reconnection of their services) and technical (terminal equipment installed and their respective serial number, connection cabinet, contracted capacity of services), all this information is of vital importance in our damage reporting process to make an accurate diagnosis of what the customer reports; Open Smartflex unifies the different areas of the company and makes them available to all consultants according to the work entrusted. > > **Cons**: We have made use of the application under the on-premises version and on several occasions due to variations in power supply or UPS reboot in the datacenter where the tool server is located we have been without the tool for long periods of time, this makes it impossible to make commercial consultations to customers, it has been required to avoid such situations the migration to the cloud version. > > In my experience in customer service we have gone through different situations throughout the years of service to the organization, our queries were previously manual to officials of the commercial department which made the search in the databases and gave us the information by internal telephone while we had to wait for users, Since Open Smartflex was implemented and the different areas were unified, we noticed an improvement in commercial consultation processes, providing solutions to the queries or requirements that customers made to us by phone, here I can check everything related to the balance of invoices, pqr, and even work orders pending execution. ----- ### "Ideal for improving customer service operations in utilities and telecommunications companies." — 5.0/5 > **Pablo Andres** | *16 July 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Open SmartFlex offers a robust and at the same time flexible platform that facilitates and streamlines the execution and fulfillment of the different tasks in the functional business areas of our public utilities and telecommunications company (customer service, technical and commercial support), and allows us to converge in a forceful way between areas to solve any concern, doubt or inconvenience that customers may face, all thanks to its excellent BSS and OSS functionalities that it offers.I like its adaptability and effectiveness, the different types of queries it offers, in addition to the excellent support provided by its technical staff. > > **Cons**: There are very few information resources available on the network that can be accessed to resolve any questions or concerns and allow us to leverage a better use of the tool, even more so when you are a new user. In addition, getting used to this tool requires many hours of use and previous training; likewise I have also noticed that the processes slow down when it is implemented in virtual machines since the current version runs on 32-bit operating systems. > > As a multiservice company, the implementation of Open SmartFlex has been a success from the beginning, the results we have obtained are highly beneficial and very positive for our company and its functional business units that cover all the commercial and operational management; now we can provide agile, efficient and timely support to all requests and concerns of our customers from start to finish, starting from the moment the customer requests one of our services, until the moment it is implemented or maintenance is required, even when they have particular inconveniences in any of them, the experience is really encouraging, positive and beneficial from any point of view. ----- ### "Open Smartflex integrates corporate resources on a central platform" — 4.0/5 > **Alejandro Enrique** | *1 June 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Open Smartflex is the backbone of our organization, through this tool all the physical, technological and administrative resources that each business unit has are managed and integrated in a synchronized and methodological way. Here you can visualize the processes of service requests, work orders up to the closing of the same and from there go to the stage of billing on the established cut-off dates, additionally it has modules where the PQR of customers are received for analysis and response to the control entity; all this makes Smartflex an integral tool where each area interacts as far as their role allows. > > **Cons**: By integrating all areas of the company requires granular and defined access for each role, this requires permissions for viewing some modules required by their specific area, in other words the tool requires a notorious learning curve to interpret and understand the modules required for their area, however there are transversal mnemonics that allow queries regardless of the role or work area where you are. > > In many occasions the communication between areas of the same company is not synchronized so their processes are delayed or in the worst case the work orders are not completed which notoriously damages the image of the company, with Open Smartflex integrates all the processes of the company both the administrative part (customer acquisition, billing, PQR) and the operational part (installations, repairs) and makes this process an integral part of the organization, for utilities companies is an ideal and strategic ally. ----- ### "Open Smartflex is the perfect integration of the organization's activities and information." — 4.0/5 > **Carolina** | *27 June 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Open Smartflex is more than a consulting tool since we rely on it to verify all the commercial and administrative information of our customers, easily and with the help of some commands such as (cncrm, orcao, fsus) I can view the status of contracted services, I can see payments to date, contracted plan (contracted speed of telecommunications service), requests or complaints made to the service and even if they are in operational status or suspension, all this without the need to use other administrative tools, requests or complaints made to the service and even if they are in operational status or suspension, all this without the need to make use of other administrative tools, this is beneficial especially at the time of diagnosis on the failures that we report because we can accurately go step by step evaluating the service in order to provide the contracted by the customer. > > **Cons**: At first glance the user interface is a bit complex so it requires basic knowledge about the management of it, additionally and according to the role defined by the area where you work if necessary the daily use of the mnemonics where the customer information will be presented in order to properly interpret what is necessary for their daily activity and provide clear and timely information when required, on the other hand, the queries or contract search by address or area are a bit confusing and require additional practice to achieve the clear objective, perhaps the integration with maps would be an alternative a little more friendly for users with little experience. > > Open Smartflex has allowed us to optimize the time of commercial consultations especially in our NOC processes and damage attention, this because it allows us to self-manage and self-consult the status of our customers' services without the need to rely on parallel areas, this allows the use of such time in other activities of the area, In addition to this, the work becomes more independent without leaving aside the more specific queries that require the support of commercial agents, the organizational experience is extremely positive and is reflected in all areas as Open Smartflex encourages teamwork and allows the workflow from the same tool making uninterrupted the efforts to be made. ----- ### "Undoubtedly, ideal and effective to administer and manage your utility and telco." — 5.0/5 > **Juan David** | *14 June 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Its modularity, homogeneity andits adaptability, Open SmartFlex allows us to administer and manage in an agile and effective way our operations and critical business processes; I also like and admire the great performance and performance of the different configuration tools, query methods and how powerful is its billing rules engine, as well as the management and analysis of information, which has allowed and empowered us to optimize the operational force, reduce business losses, increase customer satisfaction by attending in a timely and agile way all their requests and requirements, last but not least the innate integration with AWS EC2. > > **Cons**: The user interface is not aesthetically pleasing, I think it needs to innovate in colors, formats and the appearance and distribution of each of the functions, this would make the end user experience more complete. > > Thanks to the implementation of Open SmartFlex we were able to take the first step towards the integral modernization of our company (PTI), Open SmartFlex made possible the integration of all business units: telecommunications, energy and water, in a single invoice, it also allowed us to optimize the operational work force, reduce commercial losses, we achieved an increase of almost 80% in the satisfaction of our customers since it was possible to meet all their requests and requirements in a timely manner and in a very short time. Open SmartFlex allowed us to be more competitive in our market. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2068770/open-smartflex?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2068770/open-smartflex) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data