About Freshworks Customer Service Suite
Freshworks Customer Service Suite fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.
The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Albania, Algeria, Aruba, Australia, Austria and 107 others
Pricing starting from:
- Free Version
- Free Trial
Total features of Freshworks Customer Service Suite: 3
- Knowledge Base Management
- Multi-Channel Communication
- Support Ticket Management
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