Freshworks Customer Service Suite

Freshworks Customer Service Suite

5 (1)
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Omnichannel customer support software

About Freshworks Customer Service Suite

Freshworks Customer Service Suite fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.

The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.


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Freshworks Customer Service Suite Software - Freshworks Customer Service Suite configuration
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite assigned tickets
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite dashboard
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite team inbox
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Freshworks Customer Service Suite Software - Freshworks Customer Service Suite configuration
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite assigned tickets
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite dashboard
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite team inbox

Not sure about Freshworks Customer Service Suite? Compare with a popular alternative

Freshworks Customer Service Suite

5 (1)
VS.
Highly reviewed

Starting Price

$29.00
month
$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

79
159

Integrations

80
40

Ease of Use

3.0 (1)
4.4 (2,152)

Value for Money

4.0 (1)
4.5 (2,152)

Customer Service

3.0 (1)
4.3 (2,152)
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Reviews

Overall rating

5 /5
(1)
Value for Money
4/5
Features
5/5
Ease of Use
3/5
Customer Support Software
3/5

Already have Freshworks Customer Service Suite?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 1 review
Albert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent customer service software that has a free plan!

Reviewed on 07/01/2024

Pros

It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent.

Cons

As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics.

Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue.

Freshworks Customer Service Suite FAQs

Below are some frequently asked questions for Freshworks Customer Service Suite.

Freshworks Customer Service Suite offers the following pricing plans:

  • Starting from: $29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Freshworks Customer Service Suite has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Freshworks Customer Service Suite supports the following languages:

English

Freshworks Customer Service Suite supports the following devices:

Freshworks Customer Service Suite integrates with the following applications:

Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, CS-Cart Store Builder, Campaign Monitor by Marigold, Capsule, ChargeDesk, CollabSpot, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Hangouts, Google Workspace, Harvest, HelpOnClick Help Desk Software, Highrise, HipChat, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks, QuickBooks Online Advanced, RingCentral Contact Center, SEOshop eCommerce, Salesforce Sales Cloud, Segment, Shopify, Slack, SnapEngage, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter/X, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom, elevio, iContact, ilos, iorad

Freshworks Customer Service Suite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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