---
description: Detailed reviews on AppBase DCM & BPM Platform based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare AppBase DCM & BPM Platform with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: AppBase DCM & BPM Platform Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [AppBase DCM & BPM Platform](/software/2070710/appbase-dcm-bpm-platform)

# AppBase DCM & BPM Platform

Canonical: https://www.getapp.ae/software/2070710/appbase-dcm-bpm-platform

> Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of AppBase DCM & BPM Platform

Eccentex AppBase platform unifies all your customer service data, workflows and teams onto a single platform. This ensures conversations are effortless by giving agents more context and automation at every step of the customer’s journey.

Companies around the world rely on Eccentex AppBase Platform for their Case Management and Process Automation needs, including:

Generative AI: Create, deploy, and modify applications without the need for IT support. Use intuitive no-code builders and visual designers, powered by Eccentex AI services, to automate any business processes.

Advanced Email Automation: Capture, triage, and automate large volumes of emails across all your brands and languages. Intelligently route emails to the right teams, freeing up employees to focus on more complex tasks. It provides an intuitive interface to preview, transfer, email-to-case, threading and more. Datasheet here.

360-Degree Customer View: An Operational CRM system that gives agents a 360-degree view of customer. Consolidate customer data from self-service to front and back office applications that are intelligently presented to agents on a single screen  – highlighting information and actions most relevant to the customer’s journey.

Unify Knowledge Sources: Equip customers and front-office agents with a relevant up-to-date Smart Knowledge Base that can be shared across cooperating teams. Guide back-office users through complex case-related actions and transactions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eccentex
- **Founded**: 2007

## Commercial Context

- **Starting Price**: $120.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Hebrew, Italian, Portuguese, Russian, Spanish, Ukrainian
- **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia and 61 more

## Features

- AI Copilot
- AI-assisted Development
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Benchmarking
- Billing & Invoicing
- Budgeting/Forecasting

## Integrations (10 total)

- Abby
- ArcGIS
- ChatGPT
- GENESYS
- IBM Maximo Application Suite
- Maximo
- Microsoft Azure
- Microsoft Exchange
- Salesforce Service Cloud
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.getapp.ae/directory/230/crm/software)

## Related Categories

- [CRM Software](https://www.getapp.ae/directory/230/crm/software)
- [Enterprise Content Management Software](https://www.getapp.ae/directory/1261/enterprise-content-management/software)
- [Low Code Development Platform Software](https://www.getapp.ae/directory/1675/low-code-development-platform/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Task Management Software](https://www.getapp.ae/directory/570/task-management/software)

## Alternatives

1. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [Caspio](https://www.getapp.ae/software/90524/caspio) — 4.6/5 (249 reviews)
3. [Airtable](https://www.getapp.ae/software/106031/airtable) — 4.6/5 (2222 reviews)
4. [Quickbase](https://www.getapp.ae/software/10295/quickbase) — 4.4/5 (327 reviews)
5. [eLegere](https://www.getapp.ae/software/2045023/elegere) — 4.5/5 (38 reviews)

## Reviews

### "Dynamic case management" — 5.0/5

> **Grant** | *19 October 2023* | Alternative Dispute Resolution | Recommendation rating: 9.0/10
> 
> **Pros**: The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel.  Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams.
> 
> **Cons**: Lack of a customer facing portal module that can be built using the same AppBase platform.
> 
> We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown.  The support from Eccentex is second to none and they give us full confidence that our system will be available and secure.

-----

### "Deployment of solution with Genesys Cloud" — 5.0/5

> **Joshua** | *31 October 2023* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company.
> 
> **Cons**: As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them.
> 
> Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap.

-----

### "Great case management tool and powerful low code platform" — 5.0/5

> **Verified Reviewer** | *5 March 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: We use Eccentex platform to build incident case management for public safety.  Our solution provides two types cases - incident and service requests (patient transportation, blood delivery).  Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above.
> 
> **Cons**: Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging
> 
> Great platform to build a wide range of application, rapid prototyping, and development

## Links

- [View on GetApp](https://www.getapp.ae/software/2070710/appbase-dcm-bpm-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/appbase-dcm-bpm-platform/> |
| en-AE | <https://www.getapp.ae/software/2070710/appbase-dcm-bpm-platform> |
| en-AU | <https://www.getapp.com.au/software/2070710/appbase-dcm-bpm-platform> |
| en-CA | <https://www.getapp.ca/software/2070710/appbase-dcm-bpm-platform> |
| en-GB | <https://www.getapp.co.uk/software/2070710/appbase-dcm-bpm-platform> |
| en-IE | <https://www.getapp.ie/software/2070710/appbase-dcm-bpm-platform> |
| en-NZ | <https://www.getapp.co.nz/software/2070710/appbase-dcm-bpm-platform> |
| en-SG | <https://www.getapp.sg/software/2070710/appbase-dcm-bpm-platform> |
| en-ZA | <https://www.getapp.za.com/software/2070710/appbase-dcm-bpm-platform> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"AppBase DCM & BPM Platform","description":"Eccentex delivers user-friendly experiences for both process designers and end users across dynamic case management and business process automation solutions that can be easily developed and deployed without IT involvement. Customers of all sizes across all industries can modernize their customer service, journey orchestration and back-office automation in as little as 90 days. \n\nEccentex excels with enterprise clients with flexible, easy to deploy, and low maintenance solutions that deliver agility and scalability across various industries and use-cases. Eccentex AI services helps customers to achieve customer experience and operational efficiency simultaneously.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/db0360bd-549b-4ccb-9194-32c946546f27.png","url":"https://www.getapp.ae/software/2070710/appbase-dcm-bpm-platform","@id":"https://www.getapp.ae/software/2070710/appbase-dcm-bpm-platform#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"offers":{"price":"120","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.getapp.ae/software/2070710/appbase-dcm-bpm-platform#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/230/crm/software","@type":"ListItem"},{"name":"AppBase DCM & BPM Platform","position":3,"item":"/software/2070710/appbase-dcm-bpm-platform","@type":"ListItem"}]}]}
</script>