---
description: Detailed reviews on ITC Cloud based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare ITC Cloud with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ITC Cloud Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [ITC Cloud](/software/2071052/itc-cloud)

# ITC Cloud

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> Step into the future with ITC Cloud\! Say goodbye to communication complexities. Collaborate effortlessly from anywhere on any device. Our 24/7 help desk ensures your business success. We're committed to exceeding your expectations. Trust ITC Cloud to take your communication to new heights\!
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of ITC Cloud

Unlimited Business Lines
Industry Leading Features
Desk, Web \& Mobile Access
Free Employee Training
24/7/365 US Based Customer Support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: In-Telecom

## Commercial Context

- **Starting Price**: $19.99
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Tracking Software
- Call Transfer
- Caller ID
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Electronic Faxes
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Reporting
- Recording

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Recording Software](https://www.getapp.ae/directory/935/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.getapp.ae/directory/935/call-recording/software)
- [Collaboration Software](https://www.getapp.ae/directory/335/web-collaboration/software)
- [Telephony Software](https://www.getapp.ae/directory/294/telephony/software)
- [Cloud PBX Software](https://www.getapp.ae/directory/1101/cloud-pbx/software)
- [Softphone Software](https://www.getapp.ae/directory/1493/softphone/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [3CX](https://www.getapp.ae/software/103409/3cx) — 4.4/5 (465 reviews)
3. [JustCall](https://www.getapp.ae/software/2047760/justcall) — 4.1/5 (223 reviews)
4. [RingByName](https://www.getapp.ae/software/2039011/ringbyname) — 4.6/5 (69 reviews)
5. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "An excellent remote work solution for my business" — 4.0/5

> **Aditya** | *7 February 2023* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: I've been really happy with In-ITC Telecom's Cloud. It allows me to work from my desk phone, cell phone, or computer, which makes my daily duties much easier and more efficient. Plus, ITC Cloud ensures safe, unified communications. On top of that, the in-user-friendliness of Telecom's and their customer service are both great. I definitely prefer ITC Cloud for unified communications.
> 
> **Cons**: I've had issues with In-ITC Telecom's Cloud. It provides safe, convenient unified communications, but the user interface is complicated and certain features are undocumented. Technical issues slow my workflow and frustrate me. Organizations should consider the risks before investing in ITC Cloud.
> 
> ITC Cloud is a wonderful company unified communications solution with a secure, intuitive design and great customer support. It has really helped my business run more smoothly. If any business is searching for a simple and intuitive unified communications solution, I would definitely recommend ITC Cloud.

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### "User Review" — 5.0/5

> **Helene** | *30 November 2023* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: East of installation and is very user friendly\!
> 
> **Cons**: I have no complaints about this product.
> 
> Great, wonderful, easy to use. Love it\!\!

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### "Good concept but clunky" — 2.0/5

> **Tim** | *10 November 2023* | Banking | Recommendation rating: 2.0/10
> 
> **Pros**: I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app.  That way I am not relying on my personal number for business communications.
> 
> **Cons**: The phone quality was poor.  It was hit or miss whether I'd have a reliable conversation or not.  Too many instances of "hello?  hello are you there?" where I would have to hang up and call back from my personal phone.
> 
> Getting my business line set up was a breeze, support and install was great.  Even when I had issues, the support was great and handled quickly.  Messaging was difficult.  Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers.  There's no search function in the messaging platform to easily find conversations you want to re-visit.  Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads.

-----

### "ITC Cloud works great for our business" — 5.0/5

> **AMY** | *5 December 2023* | Construction Software | Recommendation rating: 10.0/10
> 
> **Pros**: I like the ability to see who is on the phone or calling in.
> 
> **Cons**: I dont like that it doesnt refresh on its own.
> 
> Our experience has been good. We are a really small company and probably dont use it to its full potential, but it works for us.

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### "Happy So Far" — 5.0/5

> **Trudi** | *10 November 2023* | Construction Software | Recommendation rating: 8.0/10
> 
> **Pros**: Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn.
> 
> **Cons**: There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth.
> 
> We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2071052/itc-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/itc-cloud/> |
| en-AE | <https://www.getapp.ae/software/2071052/itc-cloud> |
| en-AU | <https://www.getapp.com.au/software/2071052/itc-cloud> |
| en-CA | <https://www.getapp.ca/software/2071052/itc-cloud> |
| en-GB | <https://www.getapp.co.uk/software/2071052/itc-cloud> |
| en-IE | <https://www.getapp.ie/software/2071052/itc-cloud> |
| en-NZ | <https://www.getapp.co.nz/software/2071052/itc-cloud> |
| en-SG | <https://www.getapp.sg/software/2071052/itc-cloud> |
| en-ZA | <https://www.getapp.za.com/software/2071052/itc-cloud> |

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