---
description: Detailed reviews on Carrick based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Carrick with similar products.
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title: Carrick Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [Carrick](/software/2072852/txtsquad)

# Carrick

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> Carrick brings patient texts, calls, voicemails, AI assistance, and more together in one shared space. Now your healthcare team can improve patient engagement, reduce no-shows, and reserve resources for the conversations that matter most.
> 
> Verdict: Rated **5.0/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Carrick

\-Bring patient texts, calls, missed calls, voicemails, forms, appointments and follow-ups into one time-ordered conversation, giving staff the context they need without switching between disconnected tools.

-Manage patient communication from a shared inbox on web, desktop or mobile, so authorized team members can collaborate, maintain clear ownership and respond from wherever they work.

-Let patients communicate using the phone and messaging apps they already have, removing the need to download another app, create an account or remember a portal password.

-Make missed calls easier to act on by bringing them into Carrick alongside the patient’s communication history, while voicemail transcription and AI-generated summaries help staff understand messages faster.

-Reduce repetitive administrative work with guardrailed AI voice and SMS agents that handle approved routine communication and hand conversations to staff according to rules your organization defines and tests.

-Lower no-shows and phone burden with automated appointment reminders, confirmations, cancellations and rebooking workflows delivered on the schedule and cadence your team chooses.

-Reach the right patients quickly with personalized broadcasts for announcements, closures, cancellations, public health programs and other time-sensitive outreach.

-Collect intake information, responses and documents through mobile-friendly forms and trackable links, keeping the results connected to the relevant patient conversation.

-Communicate across language barriers with two-way translation workflows that help patients and care teams understand one another while preserving the original conversation context.

-Keep your existing phone, VoIP or SIP provider where appropriate, allowing Carrick to connect with and improve established communication workflows without forcing an unnecessary phone-system replacement.

-Configure Carrick around the needs of a single clinic, department or multi-site health system, with teams, roles, routing, automation and access matched to how the organization operates.

-Support HIPAA, PIPEDA and PHIPA obligations with encryption in transit and at rest, role-based access to protected health information, MFA, consent and opt-out management, and compliance logs for audit readiness.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 11 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Carrick

## Commercial Context

- **Starting Price**: $295.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 2-Way Messaging
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Automated Responses
- Call Recording Software
- Call Routing
- Campaign Planning
- Campaign Scheduling
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Communication Management
- Compliance Management
- Contact Management Software
- Customer Segmentation
- Customizable Templates
- Decision Making

## Integrations (2 total)

- HubSpot CRM
- Zapier

## Support Options

- Email/Help Desk
- Chat

## Category

- [SMS Marketing Software](https://www.getapp.ae/directory/1291/sms-marketing/software)

## Related Categories

- [SMS Marketing Software](https://www.getapp.ae/directory/1291/sms-marketing/software)
- [Cloud Communication Platforms](https://www.getapp.ae/directory/1631/cloud-communication-platform/software)
- [Patient Engagement Software](https://www.getapp.ae/directory/1359/patient-engagement/software)

## Alternatives

1. [Google Workspace](https://www.getapp.ae/software/90761/google-apps-for-business) — 4.7/5 (17707 reviews)
2. [Wildix](https://www.getapp.ae/software/2045027/wildix) — 4.7/5 (209 reviews)
3. [Twilio](https://www.getapp.ae/software/90610/twilio-communications-platform) — 4.4/5 (510 reviews)
4. [Zoom Workplace](https://www.getapp.ae/software/111633/zoom) — 4.6/5 (14679 reviews)
5. [Telnyx Suite](https://www.getapp.ae/software/116979/telnyx) — 4.7/5 (196 reviews)

## Reviews

### "Amazing service & easy to use." — 5.0/5

> **Trinalynn** | *3 February 2022* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Any issue I've ever had, I simply text the TxtSquad team and they have immediately (within an hour maybe 2) walked me through either my error or fixed the issue on their side within the day. The issues have been very minor, and have not impacted my client relations.
> 
> **Cons**: It's still evolving, as it is relatively new but for me this is a plus as a customer in on the ground floor I have the opportunity to provide insight on what features could be added. I don't know anything specifically but as I am using this uniquely (texting reminders to student to watch videos, ie not marketing/selling) the TxtSquad team did take the time to learn how I was using it to help them brainstorm new features.

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### "Great product and support\!" — 5.0/5

> **Steffen** | *1 June 2023* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: TxtSquad is very helpful for us to be able to provide mass SMS notifications to our users. The product/service is easy to use, and the support has been excellent, with \[sensitive content hidden\]  working with us to implement new features and customize the product for our specific purposes. Using TxtSquad has been critical to grow our engagement with our users and provide ways to track and make changes to make our program more efficient.
> 
> **Cons**: We have experienced no significant issues using TxtSquad, it has been a great and hassle free experience. When we had any questions, their support team were on top of things right away.
> 
> Using TxtSquad has been great. The service does what it's supposed to do, and it provides us the ability to quickly reach a large group with critical information about our program.

-----

### "Review from Town Clerk" — 5.0/5

> **Nadine** | *1 June 2023* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: It's ease of use to get messages out option to create tagged groups
> 
> **Cons**: no major issuesmaybe better if all messages were received at the same time
> 
> It has been good so far. Most residents thinks it's great. However we have had a few to ask to be removed as they did thought it was for extreme emergencies only and we have been using it for important messages we feel residents need to know like change in garbage pick ups, water issues or road closures. We had someone ask why all residents don't get the messages at the same time as in extreme emergencies all people should receive at same time. A delay in getting the message could be a problem.

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### "TxtSquad review by PEI SCHOOL FOOD PROGRAM INC" — 5.0/5

> **Mazen** | *2 June 2023* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: Data integration, scheduling and ease of use.
> 
> **Cons**: Nothing. There has been no issues at all and we were always able to reach out to TxtSquad technical team and management for any support needed.
> 
> Very supportive team and highly efficient texting software.

-----

### "Txt Squad is a game changer\!  A must add." — 5.0/5

> **Maurice** | *6 June 2023* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of using the product from both a desktop or phone and co using this with another manager.  So many people use text as the primary means of communication it makes sense that the engagement levels are so high.  I can see real time conversations between the other manager and staff while focusing on other matters if needed.
> 
> **Cons**: Minor stuff that could only be described as personal preferences.   We notice that while using from our desktop that when we are typing, if we hit enter it auto sends the message.  In the big picture it is such a small Con.  It is hard to think of anything we really don't enjoy about this product.
> 
> Like the title says, Game Changer\!  As our organization grew we knew changes had to be made to increase efficiency.  The days of individual texts to staff or large emails to our customer base were both time consuming and lacked engagement.  The product TxtSquad has developed is easy to navigate making the change welcome from the start.  Having the ability for all our admin staff to have shared use makes our commitment to better communication a reality.  When using it for our customer communication purposes, nothing compared to the speed and engagement we received.  Sending over 8000 texts direct to customers in under 2 hours helps us know they are getting the notifications in time.  Switching from email was only common sense.The exceptional customer service is also something we like to share as a reason everyone should be using this app.  Like anything, nothing is perfect and during the early days because of our mass usage of the app we were finding some bugs that may not have been noticed.  Anytime we reached out with a suggestion or concern it was always met with professionalism and the team was quick to make the necessary changes to the app.All in all, we could never think of going back to our old ways and have no reason to source any other product.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2072852/txtsquad)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/txtsquad/> |
| en-AE | <https://www.getapp.ae/software/2072852/txtsquad> |
| en-AU | <https://www.getapp.com.au/software/2072852/txtsquad> |
| en-CA | <https://www.getapp.ca/software/2072852/txtsquad> |
| en-GB | <https://www.getapp.co.uk/software/2072852/txtsquad> |
| en-IE | <https://www.getapp.ie/software/2072852/txtsquad> |
| en-NZ | <https://www.getapp.co.nz/software/2072852/txtsquad> |
| en-SG | <https://www.getapp.sg/software/2072852/txtsquad> |
| en-ZA | <https://www.getapp.za.com/software/2072852/txtsquad> |

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