---
description: Detailed reviews on Callbox based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Callbox with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Callbox Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/1101/cloud-pbx/software) > [Callbox](/software/2074269/callbox)

# Callbox

Canonical: https://www.getapp.ae/software/2074269/callbox

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> Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.
> 
> Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Callbox

Cloud-based PBX solution with voice, video, CRM, contact center and omnichannel capabilities
Integrates natively with collaboration tools for complete voice and video
Offering redundancy options, both in the cloud and on-premises
Advanced call center features like call recording, screen recording, IVR, and more
Conferencing capability per user/extension

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: L5 Networks

## Commercial Context

- **Starting Price**: R$34.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Portugal, Uruguay

## Features

- @mentions
- AI Copilot
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Attendance Management
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders

## Integrations (15 total)

- Bitrix24
- Dynamics TMS
- Fleeg
- Google Voice
- Google Workspace
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Instagram
- Messenger
- Microsoft Teams
- Pipedrive
- RD Station
- ServiceNow
- Telegram

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud PBX Software](https://www.getapp.ae/directory/1101/cloud-pbx/software)

## Related Categories

- [Cloud PBX Software](https://www.getapp.ae/directory/1101/cloud-pbx/software)
- [Cloud Communication Platforms](https://www.getapp.ae/directory/1631/cloud-communication-platform/software)
- [Call Center Workforce Management Software](https://www.getapp.ae/directory/3707/call-center-workforce-management/software)
- [Unified Communications Software](https://www.getapp.ae/directory/599/unified-communications/software)
- [Speech Analytics Software](https://www.getapp.ae/directory/2043/speech-analytics/software)

## Alternatives

1. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (985 reviews)
2. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1754 reviews)
3. [3CX](https://www.getapp.ae/software/103409/3cx) — 4.4/5 (465 reviews)
4. [3C Plus](https://www.getapp.ae/software/2042423/3c-plus) (0 reviews)
5. [GoTo Connect](https://www.getapp.ae/software/103797/goto-connect) — 4.5/5 (668 reviews)

## Reviews

### "Avaliação Callbox" — 5.0/5

> **Andre** | *13 November 2023* | Construction Software | Recommendation rating: 10.0/10
> 
> **Pros**: - Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia;
- A gestão dos recursos do sistema, através do painel de controle, é eficiente;
- O Callbox possui integração com o Teams e com ferramentas de CRM;
- As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas.
> 
> **Cons**: Não foram encontrados pontos negativos no uso do Callbox.
> 
> A contratação do Callbox foi importante para a Companhia em diversos aspectos.
Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente.
Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas.

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### "Avaliação de Usuário" — 4.0/5

> **Luciana** | *27 November 2023* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: \* Relatorios
\* Monitoramento 
\* intuitivo
> 
> **Cons**: \* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente

\* A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar
Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório.
> 
> Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear...
Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente.

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### "Callbox a ferramenta fácil para seu negócio" — 5.0/5

> **Jefferson** | *30 October 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário.
> 
> **Cons**: Otimizar layout das telas administrativas/configuração
> 
> Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5

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### "Avaliação Callbox Grupo Bem" — 5.0/5

> **Djael David** | *30 October 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Suporte e facilidade de contato com gerentes para resolver situações criticas
> 
> **Cons**: Retorno de informações em algumas questões criticas

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### "Avaliação Callbox" — 5.0/5

> **Vinicius** | *26 September 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras.
> 
> **Cons**: Não há nada que eu não goste na aplicação callbox neste momento.
> 
> Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2074269/callbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/callbox/> |
| en-AE | <https://www.getapp.ae/software/2074269/callbox> |
| en-AU | <https://www.getapp.com.au/software/2074269/callbox> |
| en-CA | <https://www.getapp.ca/software/2074269/callbox> |
| en-GB | <https://www.getapp.co.uk/software/2074269/callbox> |
| en-IE | <https://www.getapp.ie/software/2074269/callbox> |
| en-NZ | <https://www.getapp.co.nz/software/2074269/callbox> |
| en-SG | <https://www.getapp.sg/software/2074269/callbox> |
| en-ZA | <https://www.getapp.za.com/software/2074269/callbox> |

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