---
description: Detailed reviews on SimplyDesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare SimplyDesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SimplyDesk Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/3479/it-ticketing-systems/software) > [SimplyDesk](/software/2075008/simplydesk)

# SimplyDesk

Canonical: https://www.getapp.ae/software/2075008/simplydesk

> SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.
> 
> Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SimplyDesk

SimplyDesk is a complete, modular IT Management platform that brings together Helpdesk, IT Asset Management (ITAM), and service process automation in one unified solution. Designed for organizations of all sizes, it delivers the essential tools to centralize IT operations, reduce response times, gain full visibility over assets, and improve service quality—all from a modern, intuitive web interface.&#10;&#10; 1. Centralized and Scalable ITSM Platform&#10;SimplyDesk’s IT Service Management (ITSM) capabilities are designed to streamline and standardize all IT support processes. Whether you're managing incidents, service requests, or escalations, the platform supports multichannel ticketing (email, portal, phone), SLA tracking, automatic routing, and real-time dashboards. Teams gain operational clarity and control while ensuring compliance with service levels. The integrated knowledge base and service catalog empower end users to resolve issues independently, reducing workload and boosting satisfaction.&#10;&#10; 2. End-to-End IT Asset Management (ITAM)&#10;With SimplyDesk, organizations can manage the full lifecycle of their IT assets—from acquisition and assignment to maintenance, contract tracking, and retirement. Automated inventory via network scanning ensures a reliable view of all hardware and software across your infrastructure. License compliance alerts, status tracking, and seamless integration with the Helpdesk simplify asset-related decision-making. Whether for desktops, laptops, printers, or software, SimplyDesk provides the data and tools to manage your IT environment proactively.&#10;&#10;3. Physical Asset Tracking Beyond IT&#10;In addition to IT assets, SimplyDesk enables organizations to track and manage general equipment and office furniture through its non-IT asset management module. Thanks to QR codes, barcodes, or RFID tags, physical inventories are fast and reliable. The platform supports item assignments, condition monitoring, audit trails, and even mass inventory campaigns via mobile PDAs. This functionality is especially valuable for facility management, educational institutions, and public sector entities.&#10;&#10;4. Seamless Interconnections Between Modules&#10;Each SimplyDesk module—whether Helpdesk, ITAM, inventory, contracts, or reservations—is fully interconnected. A service ticket can instantly access linked assets, contracts, or service history, while an alert on a device can trigger a proactive intervention. This unified architecture avoids data duplication and makes cross-functional collaboration effortless.&#10;&#10;5. Advanced Operational Tools&#10;SimplyDesk provides powerful features to help IT teams operate more efficiently:&#10;&#10;Remote desktop control for direct support interventions&#10;&#10;Software deployment across multiple devices&#10;&#10;Network mapping for visualizing asset dependencies&#10;&#10;CMDB to build a clear service-to-infrastructure model&#10;&#10;Alerts engine for detecting anomalies or contract deadlines&#10;&#10;Dashboards \&amp; reports for monitoring KPIs, service performance, and inventory health&#10;&#10;Purchase, budget, and stock management for end-to-end control of IT spend&#10;&#10;Reservation module to handle shared equipment or meeting room requests&#10;&#10;6. Flexible Deployment: SaaS or On-Premise&#10;SimplyDesk adapts to your infrastructure and compliance needs. It is available as a cloud-based SaaS solution for fast deployment and easy updates, or as an on-premise licensed version for full control over hosting and data. The platform is multilingual and highly customizable, with role-based access and adaptable workflows.&#10;&#10;7. Expert, Responsive Support&#10;Whether you're just starting out or scaling a mature IT operation, SimplyDesk’s support team is here to help. Our product experts assist with deployment, configuration, training, and daily operations to ensure your teams get the most out of the platform. Support is known for its responsiveness and commitment to long-term customer success.&#10;&#10;8. Designed for All Organizations&#10;From SMBs to large enterprises, schools, hos

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 4 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: PCI

## Commercial Context

- **Starting Price**: €360.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SimplyDesk est disponible en mode SaaS (cloud) ou On-Premise, avec une tarification flexible et adaptée à vos besoins. Les prix indiqués correspondent aux offres SaaS en entrée de gamme, à titre indicatif. La facturation se fait annuellement (tarif préférentiel) ou mensuellement avec un supplément de 20 %. Des remises sont proposées pour les engagements pluriannuels.&#10;&#10;Les modules sont tarifés selon leur usage :&#10;&#10;Le Helpdesk est facturé par utilisateur.&#10;&#10;Le module IT Asset Management est basé sur le nombre de postes (PC) et d’adresses IP scannées.&#10;&#10;La gestion des biens mobiliers et des inventaires physiques est facturée au nombre de biens suivis.&#10;&#10;Le transfert de compétences et l’aide au paramétrage sont facturés séparément. Des options payantes sont disponibles pour enrichir les fonctionnalités (ex. CTI, Internationalisation, SSO SAML/OpenID Connect, etc.).&#10;Les tarifs complets sont disponibles sur devis uniquement, en fonction de votre périmètre et de vos objectifs.&#10;Essai gratuit de 30 jours sans carte bancaire.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Danish, Dutch, English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Accounting
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Capacity Management
- Chat/Messaging
- Compliance Management

## Integrations (3 total)

- Auth0
- Okta
- TeamViewer ONE

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [IT Ticketing Systems Software](https://www.getapp.ae/directory/3479/it-ticketing-systems/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.getapp.ae/directory/3479/it-ticketing-systems/software)
- [IT Management Software](https://www.getapp.ae/directory/771/it-management/software)
- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software)

## Alternatives

1. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (763 reviews)
2. [Vivantio](https://www.getapp.ae/software/91516/vivantio) — 4.3/5 (178 reviews)
3. [VIZOR IT Asset Management](https://www.getapp.ae/software/101741/vector-sccm-vizor) — 4.5/5 (2 reviews)
4. [C2](https://www.getapp.ae/software/100352/c2-atom) — 4.3/5 (14 reviews)
5. [ServiceTonic](https://www.getapp.ae/software/2072659/servicetonic) — 4.5/5 (2 reviews)

## Reviews

### "La simplicité, pour obtenir une adhésion aisée des utilisateurs" — 4.0/5

> **David** | *18 July 2023* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Simplicité et ergonomie rendant une adoption aisée aux utilisateurs
> 
> **Cons**: Maintenance onéreuse, exports du parc à peaufiner

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### "Simply Desk, excellente solution de gestion de parc informatique" — 5.0/5

> **Nicolas** | *11 September 2023* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Au delà de la qualité et des nombreuses fonctionnalités de l'outil, la relation avec l'éditeur est facile et efficace : c'est très agréable \!  En quelques semaines nous avons pu déployer la solution : dans un premier temps nous avons pu disposer d'un environnement de découverte sur lequel nous avons pu éprouver les paramétrages avec l'appui du support technique, puis une fois validé les usages et après avoir souscris l'abonnement la bascule sur notre propre environnement de production s'est faite très simplement.
> 
> **Cons**: Suggestion d'une nouvelle fonctionnalité : mises à jour hors réseau d'entreprise (mode télétravail) : Lancement d'un script à distance avec accès aux sources des update via un répertoire sur un cloud au choix serait intéressant.
> 
> Très satisfait

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### "Un excellent outil" — 5.0/5

> **yosra** | *6 April 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Les nouvelles fonctionnalités et modules :&#10;&#10;-Tchat&#10;- enquête de satisfaction
> 
> **Cons**: - Pas de vesion espagnole&#10;- N'est pas intégré avec la comptabilité SAP

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### "inventaire des immobilisations" — 4.0/5

> **Othmane** | *17 July 2023* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: super surtout avec l'intégration de la technologie RFID pour l'étiquettage
> 
> **Cons**: minimiser les étapes pour simplifier l'installation du demo pour test chez les clients
> 
> on a gagner un grand projet grace à simplyDesk

## Links

- [View on GetApp](https://www.getapp.ae/software/2075008/simplydesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/simplydesk/> |
| en-AE | <https://www.getapp.ae/software/2075008/simplydesk> |
| en-AU | <https://www.getapp.com.au/software/2075008/simplydesk> |
| en-CA | <https://www.getapp.ca/software/2075008/simplydesk> |
| en-GB | <https://www.getapp.co.uk/software/2075008/simplydesk> |
| en-IE | <https://www.getapp.ie/software/2075008/simplydesk> |
| en-NZ | <https://www.getapp.co.nz/software/2075008/simplydesk> |
| en-SG | <https://www.getapp.sg/software/2075008/simplydesk> |
| en-ZA | <https://www.getapp.za.com/software/2075008/simplydesk> |
| fr | <https://www.getapp.fr/software/2075008/simplydesk> |
| fr-BE | <https://fr.getapp.be/software/2075008/simplydesk> |
| fr-CA | <https://fr.getapp.ca/software/2075008/simplydesk> |

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