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description: Detailed reviews on Clockwork IT based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Clockwork IT with similar products.
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title: Clockwork IT Reviews, Prices & Ratings | GetApp UAE 2026
---

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# Clockwork IT

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> TotalCtrl by Clockwork IT is field service management software with AI built in. Native assistant Jerrold helps teams schedule jobs, optimise routes, track assets and vehicles, and cut daily admin. Built for field service businesses with 10+ engineers across a wide range of sectors.
> 
> Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Clockwork IT

Cut admin time across the business:

TotalCtrl's native AI teammate, Jerrold, helps office and field staff find information faster and get answers without digging through spreadsheets or chasing colleagues, freeing up time for higher-value work.

Reduce fuel and vehicle costs:

Route optimisation and vehicle telematics help mobile teams drive less and work smarter, lowering fuel spend and giving visibility over driver behaviour and vehicle use.

Stop losing track of equipment:

Asset, tool, trailer and container tracking means you always know where your equipment is and who has it, cutting down on lost kit and wasted replacement spend.

Keep the office and the field in sync:

Mobile apps give engineers job details, forms, and updates on the move, with everything syncing straight back to the office in real time - no more chasing paper forms or waiting for end-of-day updates.

Get real visibility over the business:

Reporting and dashboards give management genuine insight into jobs, costs, and performance without building manual spreadsheets or chasing individual teams for updates.

Improve first-time fix rates:

Engineers arrive with the right job history, asset details, and instructions already to hand, cutting down on return visits caused by missing information.

Support compliance and audit trails:

Digital forms, job records, and asset histories are captured automatically as work happens, giving you a reliable audit trail for compliance, certification, and health and safety requirements without extra paperwork.

Move away from paper-based processes:

Job sheets, forms, and reports move from paper and spreadsheets into one connected system, reducing lost paperwork, duplicate data entry, and the admin overhead of chasing physical documents.

Scale without adding admin headcount:

As your business grows and takes on more engineers, jobs, or sites, TotalCtrl scales with you. The platform is built to handle growth without requiring a proportional increase in back-office admin.

Cover seasonal and specialist requirements:

Beyond day-to-day scheduling, TotalCtrl supports specialist requirements such as winter maintenance and gritting operations, helping businesses manage seasonal spikes in demand without separate systems.

Fit your existing tech stack:

TotalCtrl is designed to work alongside the tools you already use, rather than forcing a rip-and-replace of your existing systems. Where standard integrations don't cover a specific need, Clockwork IT can build bespoke functionality around it.

Get going quickly:

Most customers are up and running within weeks, with TotalCtrl configured to their sectors and workflows from day one - not months of implementation before you see any value.

Work with a team that stays involved:

Onboarding, training, and ongoing support come as standard. Clockwork IT stays involved as your business grows or your requirements change, rather than leaving you to figure it out alone.

Fit the software to your business, not the other way round:

TotalCtrl is configurable to your existing processes and job types. If something doesn't fit an off-the-shelf mould, Clockwork IT can tailor the platform or build bespoke functionality around your specific workflow.

Built on two decades of experience:

Clockwork IT has been building software to make businesses more efficient since 2003, and that experience shapes how TotalCtrl is designed today - practical, and built around the problems field service businesses actually have.

Backed for the long term:

TotalCtrl is part of Banyan Software Group, which invests in software businesses for the long term, meaning ongoing investment in the product roadmap and the team supporting it.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 8 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Clockwork IT

## Commercial Context

- **Starting Price**: £45.00
- **Pricing model**: Per User
- **Pricing Details**: TotalCtrl is priced per user, per month. Discounts are available for volume (number of users) and contract duration. Options available are Core, Professional and AI+ plan - please contact us with your requirements so we can provide an indication of the best value for your business.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, European Portuguese, Portuguese, Spanish
- **Available Countries**: Gibraltar, Portugal, Spain, United Kingdom

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling Software
- Asset Lifecycle Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Autoresponders
- Billing & Invoicing
- CRM Software
- Calendar Management
- Calibration Management Software

## Integrations (2 total)

- Sage 200
- Sage 50 Accounting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Facility Management Software](https://www.getapp.ae/directory/323/facility-management/software)
- [Landscape Software](https://www.getapp.ae/directory/1023/landscape/software)
- [Equipment Maintenance Software](https://www.getapp.ae/directory/853/equipment-maintenance/software)
- [Field Service Management (FSM) Software](https://www.getapp.ae/directory/255/field-service-management/software)

## Alternatives

1. [FieldPulse](https://www.getapp.ae/software/105687/fieldpulse) — 4.6/5 (488 reviews)
2. [Jobber](https://www.getapp.ae/software/90723/jobber) — 4.6/5 (1474 reviews)
3. [Connecteam](https://www.getapp.ae/software/105401/connecteam) — 4.6/5 (5306 reviews)
4. [Skimmer](https://www.getapp.ae/software/113919/skimmer) — 4.9/5 (230 reviews)
5. [Fieldd](https://www.getapp.ae/software/133299/fieldd) — 5.0/5 (145 reviews)

## Reviews

### "SMS and SDMobile App Review" — 4.0/5

> **Timo** | *22 August 2024* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. 
Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers.
> 
> **Cons**: Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end.
Dedicated Engineer - I think this previous winter, any requests we sent into support, \[sensitive content hidden\] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier.
Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur.  Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones.
> 
> Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible.

-----

### "Clockwork IT review" — 5.0/5

> **Jayne** | *7 August 2024* | Environmental Services | Recommendation rating: 10.0/10
> 
> **Pros**: they are friendly, responsive business that wants to work as a partner rather than just a supplier
> 
> **Cons**: There is nothing that i would change at this time
> 
> I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward.

-----

### "SDPro Review." — 4.0/5

> **Steve** | *16 August 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10
> 
> **Pros**: The versatility and customisation of the systems to meet business demands
> 
> **Cons**: Speed is an issue, although hopefully moving to TotalCtrl will resolve this.
> 
> Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested.

-----

### "Clockwork Review" — 5.0/5

> **Joe** | *13 August 2024* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: The speed in which \[sensitive content hidden\] and the team are able to pick up tasks and have them completed and released to a test environment is very useful
> 
> **Cons**: Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this.
> 
> Very positive. The team are very easy to work with.

-----

### "Great Service, Great People" — 5.0/5

> **Nik** | *14 August 2024* | Environmental Services | Recommendation rating: 9.0/10
> 
> **Pros**: A very personable approach, and always willing to try and help, especially when developing new processes. A true partnership, with very committed employees
> 
> **Cons**: Potentially have spread themselves to thinly with workloads, but this has been addressed recently.
> 
> Excellent - we have used Clockwork since 2017, and they have been with us every step of the way with our growth.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2077586/clockwork-it)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/clockwork-it/> |
| en-AE | <https://www.getapp.ae/software/2077586/clockwork-it> |
| en-AU | <https://www.getapp.com.au/software/2077586/clockwork-it> |
| en-CA | <https://www.getapp.ca/software/2077586/clockwork-it> |
| en-GB | <https://www.getapp.co.uk/software/2077586/clockwork-it> |
| en-IE | <https://www.getapp.ie/software/2077586/clockwork-it> |
| en-NZ | <https://www.getapp.co.nz/software/2077586/clockwork-it> |
| en-SG | <https://www.getapp.sg/software/2077586/clockwork-it> |
| en-ZA | <https://www.getapp.za.com/software/2077586/clockwork-it> |

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