---
description: Detailed reviews on Codenica ITSM + ITAM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Codenica ITSM + ITAM with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Codenica ITSM + ITAM Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Codenica ITSM + ITAM](/software/2078611/codenica)

# Codenica ITSM + ITAM

Canonical: https://www.getapp.ae/software/2078611/codenica

> Cloud-based ITSM and ITAM software for managing tickets, assets, portal requests, knowledge base content, approvals, automation, chat, messages, files and reports in one platform.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Codenica ITSM + ITAM

Codenica ITSM + ITAM helps IT teams centralize service desk and IT asset management processes in one cloud-based platform.

Teams can manage tickets, service requests, incidents, tasks, approvals, assets, users, documents, vendors, knowledge base articles, messages and live chat without switching between disconnected tools.

The platform connects IT requests with related assets, users, documents and tasks, helping teams understand the full context of each issue and track work more effectively.

Codenica supports multiple working views, including visual card views, compact views and table views, so teams can manage data in the format that best fits their daily workflow.

The self-service portal allows employees and customers to submit requests, access information, communicate with the support team and follow relevant service activity.

Automation rules help reduce manual work by triggering actions based on request, asset or workflow conditions.

Built-in reporting and export options support review, sharing, printing, archiving and internal reporting outside the system.

Subscription plans scale with the number of main user accounts and include capacity for inventory/configuration items, knowledge base articles, file storage, communication limits and performance/API capacity.

## About the vendor

- **Company**: Codenica
- **Location**: Elblag, Poland

## Commercial Context

- **Starting Price**: $15.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Prices are per main user account. Each additional main user account increases the available system limits, including inventory/configuration items, knowledge base articles, file storage, communication limits, and performance/API capacity. Codenica ITSM + ITAM uses concurrent licensing, which means one account can be shared by multiple users, but only one session can be active on that account at a time. Prices are in USD and exclude VAT/tax.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Polish, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking Software
- Audit Management
- Audit Trail
- Automated Responses
- Barcode/Ticket Scanning
- Change Management Software
- Client Portal
- Collaboration Tools
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms

## Integrations (7 total)

- Azure Active Directory External Identities
- Gmail
- Microsoft 365
- Microsoft Outlook
- SMTP
- SMTPProvider
- SMTPServer

## Support Options

- Email/Help Desk
- Knowledge Base Software

## Category

- [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software)

## Related Categories

- [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (714 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4079 reviews)
4. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1781 reviews)

## Links

- [View on GetApp](https://www.getapp.ae/software/2078611/codenica)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/codenica-inventory/> |
| en-AE | <https://www.getapp.ae/software/2078611/codenica> |
| en-AU | <https://www.getapp.com.au/software/2078611/codenica> |
| en-CA | <https://www.getapp.ca/software/2078611/codenica> |
| en-GB | <https://www.getapp.co.uk/software/2078611/codenica> |
| en-IE | <https://www.getapp.ie/software/2078611/codenica> |
| en-NZ | <https://www.getapp.co.nz/software/2078611/codenica> |
| en-SG | <https://www.getapp.sg/software/2078611/codenica> |
| en-ZA | <https://www.getapp.za.com/software/2078611/codenica> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ae/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Codenica ITSM + ITAM","description":"Codenica ITSM + ITAM is a cloud-based service desk and IT asset management platform for IT teams that need to manage requests, assets, communication, knowledge and automation in one system.\n\nThe platform includes ticket management, hardware and software asset tracking, configuration item management, a self-service portal for employees and customers, knowledge base management, approvals, work tasks, live chat, messages, file storage, reporting and automation rules.\n\nCodenica helps organizations centralize daily IT service operations, track IT assets, connect assets with users, documents, vendors and requests, and handle requests submitted through the portal or email. Teams can organize tickets, tasks, approvals, documentation and communication without separating service desk and inventory processes into disconnected tools.\n\nThe system is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments. Subscription plans scale with the number of main user accounts and include capacity for inventory/configuration items, knowledge base articles, file storage, communication limits and performance/API capacity.\n\nPlans start at $15 per month when billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98822004-30ca-436b-9122-cbe43dce8c7b.png","url":"https://www.getapp.ae/software/2078611/codenica","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2078611/codenica#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/325/it-asset-management/software","@type":"ListItem"},{"name":"Codenica ITSM + ITAM","position":3,"item":"/software/2078611/codenica","@type":"ListItem"}],"@id":"https://www.getapp.ae/software/2078611/codenica#breadcrumblist"}]}
</script>