--- description: Detailed reviews on CX Genie based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare CX Genie with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CX Genie Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Workflow Management Software](/directory/566/business-workflow/software) > [CX Genie](/software/2079275/cx-genie) # CX Genie Canonical: https://www.getapp.ae/software/2079275/cx-genie > CX Genie is a cloud-based and AI-enabled chatbot software that automates customer support interactions on a unified platform. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CX Genie •AI chatbots - Businesses can enhance their customer engagement and satisfaction by automating responses with smart chatbot. •Workflow - Users can create personalized, human-like chatbot conversations with easy drag-and-drop design. •Ticket management - it enables users to handle and resolve support tickets. •Product data sync up for eCommerce - Businesses can sync and update their product data across platforms, ensuring consistent and accurate information. •Help desk - The tool provides robust support and helps manage agent teams, assign tasks, and interact with customers more effectively. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Promartech Solutions ## Commercial Context - **Starting Price**: $14.99 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI Copilot - AI/Machine Learning - Automated Responses - Automated Routing - Business Process Automation - CRM Software - Canned Responses - Chatbot Software - Code-free Development - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History - Customer Support Software - Customer Surveys - Customizable Branding - For Sales/Marketing - Help Desk Management - Intent Recognition ## Integrations (12 total) - BigCommerce - Discord - Gmail - Google Sheets - Instagram - Messenger - Shopify - Slack - Telegram - WhatsApp - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workflow Management Software](https://www.getapp.ae/directory/566/business-workflow/software) ## Related Categories - [Workflow Management Software](https://www.getapp.ae/directory/566/business-workflow/software) - [Customer Communications Management Software](https://www.getapp.ae/directory/1139/customer-communications-management/software) - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) ## Alternatives 1. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews) 2. [ChatGPT](https://www.getapp.ae/software/2070494/chatgpt) — 4.4/5 (336 reviews) 3. [Chatbase](https://www.getapp.ae/software/2069516/chatbase) — 4.3/5 (73 reviews) 4. [Wati](https://www.getapp.ae/software/2068239/wati) — 4.6/5 (202 reviews) 5. [Botsonic](https://www.getapp.ae/software/2071616/botsonic) — 4.8/5 (79 reviews) ## Reviews ### "CX Genie is great \!" — 5.0/5 > **Trươ** | *21 November 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Easy to use. I can only up load my business document and it's worked > > **Cons**: nothing much just some bug issue but the team handle it quick, have soem issue with white label but never mind > > easy to set up , 5 mins you can have your own bot with your data ----- ### "Review from serafimgaming.com" — 3.0/5 > **Yoga** | *19 November 2024* | Consumer Electronics | Recommendation rating: 5.0/10 > > **Pros**: The workflow feature is excellent. However, it can be improved by adding more than five actions to an action message. > > **Cons**: Chatbots take too long to respond to a message. We have a lot of product information in the chatbot. It would help if the chatbot referred to the related information in a workflow. Since you have the recap feature, can it be integrated with the auto-tagging feature? It makes it easier to categorize customers. Do you have any recommendations for third-party Facebook broadcast services? Chatbots tend to have slow response times when handling messages. We have extensive product information available in the chatbot, and it would be beneficial if it could refer to relevant information within a defined workflow. Since you have a recap feature, could it be integrated with an auto-tagging feature? This would simplify the categorization of customers. Also, do you happen to have any recommendations for third-party Facebook broadcast services that could be incorporated into the CX Genie? to incorporate into the CX Genie? > > The chatbot response time is crucial for a smooth experience. Please optimize it where possible. ## Links - [View on GetApp](https://www.getapp.ae/software/2079275/cx-genie) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data