--- description: Detailed reviews on iTOP based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare iTOP with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: iTOP Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [CMDB Software](/directory/1141/cmdb/software) > [iTOP](/software/2079321/itop) # iTOP Canonical: https://www.getapp.ae/software/2079321/itop Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2079321/itop?page=2) > iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments. > > Verdict: Rated **4.1/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of iTOP •CMDB tool: It helps manage infrastructure assets, from servers to applications, ensuring everything stays operational. The tool helps handle changes and resolve incidents using impact analysis to assess the effects on services and contracts. •Resource efficiency: The tool manages physical and logical assets lifecycle server loads, software licenses, and hardware inventory with a centralized system. •Multi-channel ticketing system and SLA automation: It enables users to prioritize tasks and keep track of SLA commitments to ensure user satisfaction. It auto-dispatches and monitors tickets across multiple channels such as chat, email, and portal. •Reporting: Users can generate reports, gain clear visibility into team activity, service levels, and productivity to share with upper management. •Overview: Businesses get an executive view of the entire IT landscape that enables them to make informed decisions by tracking service contracts, supplier performance, and system reliability. •Optimized process management: Users can tailor workflows to meet client-specific requirements while maintaining a standardized approach to service delivery. It helps centralize multi-client contracts for efficient tracking and billing. •Continuous improvement: It helps monitor key performance indicators (KPIs) and optimize processes in real time. It regularly enhances service quality to maintain high levels of customer satisfaction. •Compliance and risk management: It assists with data governance by complying with regulatory requirements. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 12 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Combodo - **Location**: Eybens, France ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: For iTop on premise, please contact Combodo for pricing details, so we can adjust it to your demand. For iTop SaaS : - iTop Free is... free \! - iTop Team starts at 100€ (tax excl.) per month for 5 agents - iTop Tailored depends on many factors, so please contact us for a detailed pricing You can a recap on : https://www.itop-saas.com/en/\#offers - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - CRM Software - Change Management Software - Chat/Messaging - Client Portal - Collaboration Tools - Communications Management - Configurable Workflow - Configuration Management - Contract/License Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [CMDB Software](https://www.getapp.ae/directory/1141/cmdb/software) ## Related Categories - [CMDB Software](https://www.getapp.ae/directory/1141/cmdb/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [IT Management Software](https://www.getapp.ae/directory/771/it-management/software) - [Incident Management Software](https://www.getapp.ae/directory/1415/incident-management/software) - [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software) ## Alternatives 1. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (763 reviews) 2. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Atera](https://www.getapp.ae/software/102017/atera) — 4.5/5 (446 reviews) 5. [TOPdesk](https://www.getapp.ae/software/111785/topdesk) — 4.4/5 (110 reviews) ## Reviews ### "We have fully customized the CMDB module of iTop" — 4.0/5 > **Greg** | *2 April 2018* | Computer Software > > **Pros**: The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us. > > **Cons**: Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers. ----- ### "iTop - Where to really improve" — 4.0/5 > **Jeffrey** | *27 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: How open it is, how much you can customize and extend. > > **Cons**: 1) User rights management (back end mostly). More granular permissions would be most welcome: a user might need read-only permissions on an object class (eg "pc") in one organization; while needing write permissions for another organization. For some use cases, you'd even want to lock this down on a field level ('only HR can see the national ID field of a person') 2) How case logs are stored. If we want to add metadata or do anything useful with them; it would be better if one case log entry means there is one database record. This could allow to keep track of metadata such as channel (in-person, email, chat, social media); external ID (e.g. the ID of the message on the social media platform, or a teams message, or ...). 3) Lack of conditional fields (visible/hidden, required/optional) in the standard iTop. > > Great, obviously :) I've been using it for almost ten years now\! :o ----- ### "Good tool for managing ITIL, with good graphic environment for the user" — 3.0/5 > **Daniel** | *11 July 2018* | Recommendation rating: 5.0/10 > > **Pros**: Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department > > **Cons**: Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid > > Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc. ----- ### "REX ENGIE Solutions France" — 4.0/5 > **LEGRAND** | *21 May 2025* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: C'est un outil simple (hors développement de module) qui répond au besoin des équipes de support et des utilisateurs. > > **Cons**: Le support (qui reste en best-effort si on ne souscrit pas un service) et la communauté qui n'est pas assez grande pour que tous le monde puisse s'entraider. Le forum qui est en anglais alors que l'outil est francophone, ce n'est pas gênant en soit mais bizarre sachant que les vidéo, les représentations sont en français :) > > Nous utilisons iTop en tant que CMDB et aussi pour la gestion des changements, incident, demandes (pas de gestion des problèmes). Nous utilisons aussi iTop comme self-service, les utilisateurs saisisent via ds formulaires des demandes qui utilisent ensuite un connecteur pour lancer des API afin de réaliser l'action (gestion des enregistrements DNS, DHCP, habilitations, création de compte admin dans l'AD, création de certificat, etc.) ----- ### "I-TOP, an open-source service management software" — 4.0/5 > **Verified Reviewer** | *8 March 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: One good thing is that it is an open source and easy to use, since it's web based, so there is no need to install separate software for that, easy to raise tickets and track the tickets. Easy to use for both the service requester and provider. > > **Cons**: But the UI is too outdated and has very old tables. kind of feels like it's not a rich product. Since it's a service management software, it doesn't require a lot of UI designs. At least, out-of-the-box analytics features like graphs will help hugely. > > Overall a best opensource service management software if you are okay with the outdated UI or you have resources to change the UI as you want. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2079321/itop?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2079321/itop) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data