--- description: Detailed reviews on monday service based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare monday service with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: monday service Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [monday service](/software/2079989/monday-service) # monday service Canonical: https://www.getapp.ae/software/2079989/monday-service Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/2079989/monday-service?page=2) > monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. > > Verdict: Rated **4.6/5** by 111 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of monday service It enables teams to visualize all service metrics with comprehensive dashboards and analytics. Teams can personalize every aspect of operations with no-code automations and AI. The platform can be integrated with communication and IT tools, such as Slack, DocuSign, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 111 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: monday.com - **Location**: Tel Aviv, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $31.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish - **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Lifecycle Management - Asset Tracking Software - CRM Software - Change Management Software - Collaboration Tools - Communication Management - Configuration Management - Customer Communication - Customer Support Software - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Service Desk Software](https://www.getapp.ae/directory/1249/service-desk/software) ## Related Categories - [Service Desk Software](https://www.getapp.ae/directory/1249/service-desk/software) - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4092 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18810 reviews) 3. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3480 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.ae/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Visual and adaptable project management" — 5.0/5 > **Deep** | *7 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The boards and colored states on monday com make keeping track of projects fun. I like how methods and project updates can be changed as needed. > > **Cons**: When there are more users, prices can go up and complex services become hard to understand. > > Monday.com is a visual project management tool for teams that is flexible. Everyone is on the same page thanks to easy access. ----- ### "Inside Sales Representative" — 4.0/5 > **Maggie** | *29 July 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: I like the searchability and the look. It would be nice if the automations would not break for no reason. > > **Cons**: Automation breaking too easily. Mine is the only one broken and I have no way to fix it. Other than that it works sufficiently. > > When set up correctly it is a nice data management tool. I have worked for companies that really struggle with this application. This current company have a nice built Monday. ----- ### "Monday.com how to stay up with my contacts" — 2.0/5 > **Kimberly** | *29 July 2025* | Hospital & Health Care | Recommendation rating: 2.0/10 > > **Pros**: I would like the opportunity to join a webinar or training to assist me with learning more about Monday.com I have this crm at my job but do not know how to use it very well. > > **Cons**: Webinar or training on crm. I feel I could be a better sales person for my company with crm training. ----- ### "Zentra Review" — 5.0/5 > **Adam** | *29 July 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: It makes all of my company's information easily accessible and clear for me to sort through. It also does a great job of summarizing my data to clearly show how I am doing. > > **Cons**: The only thing I don't like is that sometimes the server will be moving slow and I am unable to do my work at times. > > Very easy and straightforward, with many versatile ways to make your life and job easier, signing on and working is never a drag. ----- ### "Great review" — 5.0/5 > **Anthony** | *29 July 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: What I love most about this service is the E that it is to use it. It’s a great platform to work together and accomplish work. > > **Cons**: But I don’t like about Monday service is there sometimes glitching and a pause as it uploads and reboot the information sometimes that’s a little frustrating > > My overall thoughts on Monday service is that it’s a great place to be productive and get work done. It’s easy to use and I really enjoy it ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/2079989/monday-service?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2079989/monday-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data