--- description: Detailed reviews on IT Care Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare IT Care Center with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Care Center Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/292/it-service-management-itsm/software) > [IT Care Center](/software/2080100/it-care-center) # IT Care Center Canonical: https://www.getapp.ae/software/2080100/it-care-center Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2080100/it-care-center?page=2) > IT Care Center (ITCC) is an ITIL-aligned IT service management platform that combines automation, real-time insights, and the APEX low-code platform for custom workflows and integrations, simplifying and scaling IT operations for enterprises. > > Verdict: Rated **4.6/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IT Care Center Unify all IT operations in one place, from incident and asset management to service catalogs, ensuring streamlined communication and efficient task handling across teams. Access a dynamic, visual representation of IT operations with real-time analytics and BOT-driven workflows, enabling proactive decision-making and problem resolution. Design and automate complex workflows tailored to business needs using the APEX low-code platform, eliminating bottlenecks and manual errors. Connect IT Care Center with the current IT ecosystem, ensuring smooth data flow and enhanced functionality without disrupting ongoing operations. Choose between cloud-based or on-premises solutions to meet the organization's unique requirements, with the ability to scale as IT needs grow. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: That's IT Technologies ## Commercial Context - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, English, French, Hebrew, Spanish - **Available Countries**: Australia, Canada, China, France, Germany, India, Israel, Japan, Singapore, Spain, Thailand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Audit Trail - Change Management Software - Chat/Messaging - Client Portal - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Creation ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) ## Related Categories - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software) ## Alternatives 1. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [Proactivanet](https://www.getapp.ae/software/2063855/proactivanet) — 4.8/5 (52 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.ae/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 4. [ServiceNow](https://www.getapp.ae/software/9156/servicenow) — 4.5/5 (344 reviews) 5. [TeamDynamix](https://www.getapp.ae/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (150 reviews) ## Reviews ### "Excellent system and service, complete satisfaction with the IT CARE system." — 5.0/5 > **RULI** | *20 May 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: A system with comprehensive/rich functionality. Simple and clear operation for the user. Excellent service from the manufacturer. Fair price for a single product package that includes all the capabilities. > > **Cons**: The system design/UI could be improved. Can be improve with the assests managment. Additional tools and improved convenience for managing design changes and personalization by the user > > Tadiran Group has been working with the system for about 10 years. Through the system, all user inquiries for all services and systems in the organization, including the ERP CRM, are managed. In addition, all activities of the Information Systems/IT department, including the implementation and development of the systems, projects, etc. The system is also linked to additional systems. Over the years, they have responded to all the needs/requests we have raised for additions to the system. ----- ### "Highly recommend the system for service processes." — 5.0/5 > **Reut** | *18 November 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The system is user-friendly for both end-users and implementers. It can be customized by the implementer to support various processes. The system facilitates the management of IT service processes as well as other organizational service processes, allowing the creation of diverse workflows – all with relative ease. > > **Cons**: There is room for improvement in the implementer's interface for knowledge management. > > We really enjoy using the system. Whenever we encounter an issue or have a question, we receive a quick response from a professional, and the answers are always high-quality and professional. The system is continuously evolving and improving, with new and enhanced features introduced all the time. ----- ### "Global Support Director" — 4.0/5 > **Yossi** | *17 November 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Flexibility in implementing customized needs Modules Verities license costs support > > **Cons**: Dashboards self-managed is not user friendly Need to improve on AI > > a flexible system which enables me to customize my organization needs good support costs are better than the competitors ----- ### "ITCC audit" — 5.0/5 > **evgeny** | *17 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: What I like most about ITCC is the service they give to the customer, every question has an answer > > **Cons**: Less likes that there are issues that need to be developed, on the other hand when they have already developed open to all their customers > > The overall experience is very good, there is always someone to trust and receive a professional response ----- ### "Simple and efficient" — 4.0/5 > **Dror** | *26 November 2024* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: ITCC helps us manage the process in a simply and efficiently. I really like that fact the I can customize almost everything and change the system to support our processes. > > **Cons**: The integrations with 3rd party systems and automations are basic and not sufficiently. Integration with Slack is not yet available. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2080100/it-care-center?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2080100/it-care-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data