---
description: Detailed reviews on Inagent based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Inagent with similar products.
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title: Inagent Reviews, Prices & Ratings | GetApp UAE 2026
---

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# Inagent

Canonical: https://www.getapp.ae/software/2080657/inagent

> Inagent is a cloud-based agentic AI platform for customer service and sales teams, automating omnichannel voice and text interactions.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Inagent

\* Automates repetitive, high-volume customer service and sales interactions across voice, WhatsApp, webchat, SMS, Instagram, and Facebook Messenger from a single platform, reducing human agent workload without proportional headcount increases.
\* No-code configuration of AI agent goals, rules, tone, accent, and voice allows deployment in weeks, lowering technical barriers and accelerating time-to-value.
\* Multi-agent architecture with shared context enables specialized agents to collaborate on complex, multi-step processes, improving end-to-end resolution rates.
\* Defined escalation rules specify exactly when and how conversations transfer to human agents, keeping high-judgment cases with the appropriate resource.
\* Real-time supervision with sentiment-based alerts flags long, blocked, or negative conversations as they occur, allowing supervisors to intervene before issues escalate.
\* Conversation analytics and AI-powered performance dashboards detect interaction trends and surface optimization opportunities, enabling data-driven agent configuration adjustments.
\* Multilingual natural language understanding across 200-plus voices, languages, and regional accents, with recognition of errors, emojis, and contextual nuances, supports diverse customer bases across Spain and Latin America.
\* Proactive outbound messaging for reminders, appointments, payments, and shipments extends automation beyond inbound interactions to drive follow-through on time-sensitive processes.
\* API-first integration with CRM, ERP, contact center, calendar, and other business systems allows AI agents to query live data and execute actions within existing workflows.
\* Adaptive conversational surveys adjust questions dynamically based on customer responses, producing higher-quality data collection without rigid scripting.
\* ISO 42001 AI management certification, data encryption in transit and at rest, role-based access controls, and full conversation traceability meet enterprise security and compliance requirements.
\* Usage-based, scalable pricing aligns platform costs with actual operational demand, avoiding fixed overhead tied to headcount or channel volume.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Inconcert
- **Founded**: 2001

## Commercial Context

- **Pricing Details**: Please contact inConcert for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Language Detection
- Lead Capture Software
- Live Chat Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Survey Software](https://www.getapp.ae/directory/234/survey/software)

## Related Categories

- [Survey Software](https://www.getapp.ae/directory/234/survey/software)
- [AI Agents for Customer Support](https://www.getapp.ae/directory/5025/ai-agents-for-customer-support/software)
- [AI Sales Assistant Software](https://www.getapp.ae/directory/3872/ai-sales-assistant/software)
- [Conversational Marketing Platform Software](https://www.getapp.ae/directory/1659/conversational-marketing-platform/software)
- [Artificial Intelligence Software](https://www.getapp.ae/directory/1397/artificial-intelligence/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1789 reviews)
2. [WhatsApp](https://www.getapp.ae/software/2035411/whatsapp) — 4.7/5 (16466 reviews)
3. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Slack](https://www.getapp.ae/software/91563/slack) — 4.7/5 (24209 reviews)
5. [Tiledesk](https://www.getapp.ae/software/2061511/tiledesk) — 4.6/5 (154 reviews)

## Reviews

### "Excelente opción para automatización en WhatsApp" — 5.0/5

> **Luis Carlos** | *19 September 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: La facilidad para manejarlo y entrenarlo, no es necesario esperar al proveedor para hacer modificaciones
> 
> **Cons**: Al principio se debe entender bien como "Entrenar" el agente virtual para evitar errores, luego es fácil la gestión
> 
> Buscamos una solución de agente virtual para reducir las llamadas de servicio al cliente y que las preguntas frecuentes fueran contestadas por el agente virtual, de esta manera dedicar a los agentes a gestiones de recuperación y ventas.

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### "Innagent Mentius" — 5.0/5

> **Oscar Alberto** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Es versátil en la configuración y permite realizar cambios de manera rápida. la interfaz es muy intuitiva
> 
> **Cons**: Muy poco, es un buen producto orientado a la experiencia del cliente. tal vez mejoraría la interface para permitir programar los bots en lenguajes o instrucciones.
> 
> Definitivamente el camino para generar innovación en las soluciones que la compañía quiere orientar para su crecimiento.

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### "Inagent, innovación en los agentes virtuales" — 5.0/5

> **Leidy** | *20 September 2025* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Inagent permite programar agentes virtuales, modificarlos y ajustarlos según las necesidades de la operación, lo que otorga flexibilidad y control. Además, ofrece supervisión en tiempo real para identificar oportunidades de mejora en las interacciones y cuenta con herramientas de reportería que facilitan la visualización del flujo de conversaciones mediante texto o gráficas. A esto se suma un análisis sentimental integrado, que ayuda a comprender mejor el estado de ánimo de los clientes y a tomar decisiones más acertadas para optimizar la experiencia de servicio.
> 
> **Cons**: Se require de un guión y una base de conocimiento bien detallada y estructurada para que Inagent sea lo más preciso posible en sus respuestas

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### "Formidable." — 4.0/5

> **Enrique** | *12 September 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más me agradó del software es la gran facilidad que ofrece para la creación y despliegue de agentes virtuales, permitiendo que el proceso sea rápido, intuitivo y accesible, además de la posibilidad de utilizar prompts en un lenguaje muy cercano al humano, lo cual facilita de manera notable la definición del comportamiento y de las respuestas que el Agente Virtual brinda a los usuarios que interactúan a través del canal.
> 
> **Cons**: Por el momento no he concluido con la exploración completa de todas las funcionalidades que ofrece la herramienta; sin embargo, hasta donde he podido revisar, considero que cumple de manera adecuada con las expectativas de negocio planteadas, sin haber encontrado limitaciones relevantes en esta etapa de la evaluación.
> 
> Mi experiencia general con la herramienta ha sido satisfactoria, ya que hasta el momento cumple con las expectativas de negocio planteadas, mostrando un desempeño alineado con los objetivos y requerimientos que se buscaban en la evaluación.

## Links

- [View on GetApp](https://www.getapp.ae/software/2080657/inagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/inagent/> |
| en-AE | <https://www.getapp.ae/software/2080657/inagent> |
| en-AU | <https://www.getapp.com.au/software/2080657/inagent> |
| en-CA | <https://www.getapp.ca/software/2080657/inagent> |
| en-GB | <https://www.getapp.co.uk/software/2080657/inagent> |
| en-IE | <https://www.getapp.ie/software/2080657/inagent> |
| en-NZ | <https://www.getapp.co.nz/software/2080657/inagent> |
| en-SG | <https://www.getapp.sg/software/2080657/inagent> |
| en-ZA | <https://www.getapp.za.com/software/2080657/inagent> |
| es | <https://www.getapp.es/software/2080657/inagent> |
| es-CL | <https://www.getapp.cl/software/2080657/inagent> |
| es-CO | <https://www.getapp.com.co/software/2080657/inagent> |
| es-MX | <https://www.getapp.com.mx/software/2080657/inagent> |

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