---
description: Detailed reviews on Text based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Text with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Text Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Text](/software/2082384/text-app)

# Text

Canonical: https://www.getapp.ae/software/2082384/text-app

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> Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.
> 
> Verdict: Rated **4.7/5** by 28 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Text

1\. Support that sells. Your AI agent doesn't just resolve conversations. It spots buying signals, engages hesitant shoppers, and turns routine questions into revenue.

2. AI agent that takes action, not just answers. It resolves, recommends, qualifies, and routes on its own. Define what it does in plain language and it executes, no code needed.

3. Smarter transfers, not just faster ones. When a conversation needs a human, the AI collects details and context first. Your agents never start a conversation cold.

4. One inbox, every channel. Chat, email, Messenger, SMS. Tickets and chats unified with shared tagging and routing. No tab-switching, no lost threads.

5. Ticketing built into the same inbox. Create, assign, and track tickets without leaving the conversation. Shared tagging, priorities, and SLAs across chat and email.

6. Full context in every sidebar. Browsing history, cart contents, previous chats, and order data visible at a glance. The AI acts on it. Your agents see it.

7. Performance hub for the whole team. Agent workload, response times, satisfaction scores, and AI performance side by side. See who's doing what and where the bottlenecks are.

8. See how support drives revenue. Track what your AI agent sells, saves, and surfaces. Measure performance by manual, AI-assisted, and fully automated, with metrics built for support teams that also sell.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 28 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: $25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling Software
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM Software

## Integrations (42 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Blog Extension

... and 27 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.ae/directory/2795/chatbot/software)
- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [WhatsApp](https://www.getapp.ae/software/2035411/whatsapp) — 4.7/5 (16359 reviews)
2. [Slack](https://www.getapp.ae/software/91563/slack) — 4.7/5 (24103 reviews)
3. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1781 reviews)
4. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.getapp.ae/software/91379/intercom) — 4.5/5 (1133 reviews)

## Reviews

### "Great solutions with strong potential" — 5.0/5

> **Bart** | *14 May 2026* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios.
> 
> **Cons**: Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'.
> 
> Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support.

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### "Robust platform with excellent customer support and up-to-date AI features" — 5.0/5

> **Melissa** | *27 April 2026* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: - Customer support is always helpful, ensuring resolution of issue.
- Regular improvements and extra features, often not costing extra.
> 
> **Cons**: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs.
> 
> Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI.  I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options.  Customer service/support is always top-tier.

-----

### "Good for me" — 3.0/5

> **Alisha** | *27 April 2026* | Higher Education Software | Recommendation rating: 10.0/10
> 
> **Pros**: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me.
> 
> **Cons**: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems.
> 
> It was a good experience. I will be happy to share with others and tell others about the application.

-----

### "Text/LiveChat is worth a shot" — 4.0/5

> **Anthony** | *6 May 2026* | Music | Recommendation rating: 7.0/10
> 
> **Pros**: Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming.
> 
> **Cons**: Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice.
> 
> Overall, pretty good. WE haven't yet integrated with other services or tried the AI, but the templates are handy. The service is very responsive and friendly.

-----

### "The Ultimate Engine for High-Volume Client Support" — 5.0/5

> **Michael** | *12 May 2026* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication.
> 
> **Cons**: There are two specific areas for improvement: First, we need the capability to flag or remove invalid negative feedback that doesn't reflect the actual service provided. Second, the reporting would be much more efficient if there was an option to download all conversation transcripts into a single file for bulk analysis, rather than exporting them individually.
> 
> Our experience has been incredibly positive. Since we moved to a pure-chat model, Text has been the backbone of our communication strategy. It’s reliable and fast, which is critical for our industry. With a few more advanced administrative controls for feedback and data management, it would be the perfect 10/10 tool.

-----

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## Links

- [View on GetApp](https://www.getapp.ae/software/2082384/text-app)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/text-app/> |
| en-AE | <https://www.getapp.ae/software/2082384/text-app> |
| en-AU | <https://www.getapp.com.au/software/2082384/text-app> |
| en-CA | <https://www.getapp.ca/software/2082384/text-app> |
| en-GB | <https://www.getapp.co.uk/software/2082384/text-app> |
| en-IE | <https://www.getapp.ie/software/2082384/text-app> |
| en-NZ | <https://www.getapp.co.nz/software/2082384/text-app> |
| en-SG | <https://www.getapp.sg/software/2082384/text-app> |
| en-ZA | <https://www.getapp.za.com/software/2082384/text-app> |
| fr | <https://www.getapp.fr/software/2082384/text-app> |
| fr-BE | <https://fr.getapp.be/software/2082384/text-app> |
| fr-CA | <https://fr.getapp.ca/software/2082384/text-app> |

-----

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