---
description: Detailed reviews on Watermelon based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Watermelon with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Watermelon Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/1647/conversational-ai-platform/software) > [Watermelon](/software/2083830/watermelon)

# Watermelon

Canonical: https://www.getapp.ae/software/2083830/watermelon

Page: 1 / 2\
Next: [Next page](https://www.getapp.ae/software/2083830/watermelon?page=2)

> AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.
> 
> Verdict: Rated **4.6/5** by 15 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Watermelon

• Reduce repetitive work: AI Agents handle common questions and routine requests automatically, allowing teams to focus on complex or high-value conversations.
• Keep human control: When a conversation needs personal attention, it’s handed over to a human agent instantly, with full context and history intact.
• Faster response times: Customers receive immediate answers, 24/7, without waiting for a human agent to become available.
• Consistent answers: AI Agents respond based on controlled sources such as websites, documents, and internal knowledge, ensuring accuracy and consistency.
• One shared inbox: All conversations—AI-handled and human-handled—live in a single inbox, giving teams full visibility and easy collaboration.
• Actionable insights: Built-in analytics show how conversations perform, where automation works best, and where human input adds the most value.
• Easy to integrate: Connect with existing tools and systems to exchange data and automate workflows without rebuilding your stack.
• Scales with your team: Handle more conversations without growing headcount at the same pace, while maintaining service quality.
• Fast to set up: AI Agents can be configured quickly, without complex training or long implementation projects.
• Practical AI, not a black box: You decide what the AI Agent can answer, which sources it uses, and when humans take over.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 15 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Watermelon
- **Founded**: 2016

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Simple pricing. Built to scale.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling Software
- Automated Responses
- Automated Routing
- Autoresponders
- CRM Software
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Code-free Development
- Collaboration Tools
- Communication Management

## Integrations (5 total)

- Instagram
- Messenger
- WhatsApp
- WhatsApp Business API
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)
- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Conversational Marketing Platform Software](https://www.getapp.ae/directory/1659/conversational-marketing-platform/software)
- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Reviews

### "Dynamic chat efficiency" — 4.0/5

> **Amjad** | *17 June 2020* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: We are pleasantly surprised with the efficiency of the chatbot and mismatches.
This way we get to know our customers and we make our chatbot more spontaneous.
> 
> **Cons**: I cannot search/filter in the chatbot conversations.
I have a pile of conversations from the chatbot but i have to scroll endlessly to get to specific conversations.
> 
> My overal experience is good. The Customer success manager is always clear in his explanation and also helps me to continue developing.

Innovation is a great thing\!

-----

### "Kind kan de was doen" — 5.0/5

> **Erhan** | *9 September 2020* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Het gemak waarmee je een chatbot op kunt zetten is ongekend. Een leek kan dit binnen een kwartier leren en zelf een chatbot opzetten die goed in elkaar zit. Alles spreekt voor zich\! Gedurende de beginperiode wordt je hierin meegenomen door iemand van Watermelon die je alle ins en outs laat zien en hoe alles werkt. Vervolgens ga je zelf aan de slag met de chatbot en als je vragen hebt staan ze altijd voor je klaar.
> 
> **Cons**: Paar kleine dingetjes zoals het wijzigen van de antwoorden van meerkeuzevragen nadat je deze hebt toegevoegd. Je moet dan eerst alle eerstvolgende vragen verwijderen om de vorige vraag aan te passen. Dit is echter al aangegeven en zijn ze bij Watermelon mee bezig.
> 
> Helemaal top\! Gebruiksvriendelijk, top klantenservice en top customer succes manager\!

-----

### "A very good deal." — 4.0/5

> **Cynthia** | *22 July 2021* | Arts & Crafts | Recommendation rating: 8.0/10
> 
> **Pros**: Interacting with my customer base. It's so nice to be able to get to know the client better. I can address issues in real time.
> 
> **Cons**: Sometime there is a leg in communication. It's important to be able to understand the customers needs in real time.
> 
> Getting to contact customers is so important to everyone

-----

### "Super makkelijk in gebruik en aardige medewerkers" — 5.0/5

> **Lisa** | *12 January 2023* | Human Resources Software | Recommendation rating: 10.0/10
> 
> **Pros**: Gemakkelijk in 1 overview alle chats met mijn klanten. Ik kan makkelijk alle kanalen in Watermelon doorzetten. Hierdoor krijgen mijn klanten altijd snel een antwoord en bespaar ik enorm veel tijd voor mijn andere werkzaamheden\! Doordat ik een chatbot hebt ingeschakeld (welke makkelijk in te stellen was), krijgen mijn klanten altijd antwoord, ook als ik er even niet ben\!
> 
> **Cons**: De mobiele app kan wel beter, maar ze hebben al aangegeven dit binnenkort aan te pakken.

-----

### "Gemakkelijk in de omgang\!" — 4.0/5

> **Jochem** | *28 May 2020* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10
> 
> **Pros**: Het is een erg fijn, duidelijk, overzichtelijk programma wat gemakkelijk werkt en elke keer weer beter wordt bij elke update\!
> 
> **Cons**: Op zich verbeterd het programma zich met elke update wat er voor zorgt dat steeds minder factoren aanwezig zijn die "slecht" zijn.
> 
> Gemakkelijk in de omgang\! Zowel als programma maar ook qua persoonlijk contact\!

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.ae/software/2083830/watermelon?page=2)

## Links

- [View on GetApp](https://www.getapp.ae/software/2083830/watermelon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/watermelon/> |
| en-AE | <https://www.getapp.ae/software/2083830/watermelon> |
| en-AU | <https://www.getapp.com.au/software/2083830/watermelon> |
| en-CA | <https://www.getapp.ca/software/2083830/watermelon> |
| en-GB | <https://www.getapp.co.uk/software/2083830/watermelon> |
| en-IE | <https://www.getapp.ie/software/2083830/watermelon> |
| en-NZ | <https://www.getapp.co.nz/software/2083830/watermelon> |
| en-SG | <https://www.getapp.sg/software/2083830/watermelon> |
| en-ZA | <https://www.getapp.za.com/software/2083830/watermelon> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Watermelon","description":"Watermelon helps customer-facing teams automate and scale conversations using AI Agents, without losing control or personal touch.\nAI Agents handle repetitive questions, guide users, and take actions based on trusted sources such as websites, documents, and internal knowledge. When needed, conversations are seamlessly handed over to human agents, including full context and history.\n\nTeams work from a shared inbox where AI and human conversations come together in one place. Built-in analytics provide insight into performance, resolution rates, and conversation outcomes. With native integrations, Watermelon connects easily to existing tools and systems, enabling smooth workflows and data exchange.\n\nWatermelon is designed for teams that want practical AI: fast to set up, transparent in behavior, and flexible enough to fit real customer processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e0646860-084c-4da1-a9ec-19eca99ef7da.png","url":"https://www.getapp.ae/software/2083830/watermelon","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2083830/watermelon#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":15,"ratingValue":4.6},"offers":{"price":"99","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platform Software","position":2,"item":"/directory/1647/conversational-ai-platform/software","@type":"ListItem"},{"name":"Watermelon","position":3,"item":"/software/2083830/watermelon","@type":"ListItem"}],"@id":"https://www.getapp.ae/software/2083830/watermelon#breadcrumblist"}]}
</script>