---
description: Detailed reviews on Harmony based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Harmony with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Harmony Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [Harmony](/software/2084708/harmony-1)

# Harmony

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> Harmony is an enterprise service management platform that uses AI agents to autonomously resolve user requests across IT, HR, legal, and finance departments. The software features an AI helpdesk agent that handles password resets, application access requests, and device management, while proactive agents detect and address issues before they impact users. Harmony automatically generates and maintains a dynamic knowledge base by learning from tickets and organizational context in real time.
> 
> Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Harmony

Automates enterprise service management by using AI-driven agents to resolve requests and generate knowledge continuously across IT, HR, legal, and finance functions
Reduces manual workload for service teams with proactive agents that detect and resolve issues before they impact users
Accelerates ticket resolution by enabling autonomous handling of user requests, including password resets, application access, group management, and device monitoring
Maintains real-time, automated inventory and management of assets, software, and licenses for improved visibility and control
Offers instant customization and integration with existing systems, supporting a wide range of workflows and business processes without added complexity

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 31 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Harmony IT

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 67 more

## Features

- Activity Dashboard
- Automated Routing
- Chatbot Software
- Collaboration Tools
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Third-Party Integrations
- Ticket Management

## Integrations (28 total)

- BambooHR
- Confluence
- CrowdStrike
- Freshservice
- GitHub
- Google Workspace
- HiBob
- Ironclad
- Iru
- JIRA Service Management
- Jamf Pro
- Jira
- JumpCloud Directory Platform
- Microsoft Entra ID
- Microsoft Intune

... and 13 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3415 reviews)
2. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1780 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4079 reviews)
4. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.ae/software/113939/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "Effortless ITSM and much more, easy to fall in love with" — 5.0/5

> **Nadav** | *29 March 2026* | Security & Investigations | Recommendation rating: 10.0/10
> 
> **Pros**: It just works\! An amazing product and a great team that is building it.
We are using it in so many use cases today that it is eseentially part of our company.
> 
> **Cons**: None. The product is well build, onboarding process was buttery smooth, the team on the Harmony side is great to work with.
> 
> One of the best product experiences I've had in B2B software, maybe even in general.
The amount of great feedback we've got internally is mind blowing

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### "Harmony Hey\! its pretty good" — 5.0/5

> **Mark** | *22 March 2026* | Construction Software | Recommendation rating: 10.0/10
> 
> **Pros**: Harmony Cutes 20% of my day-to-day tickets, the AI understands the endpoint users and solves the request in no time.
> 
> **Cons**: Assent management is not the best can be improved. It's a little bit messy. Will you get all the assets users are using on their devices? Yes, would you be able to edit the columns? no
> 
> Awesome for IT all in one(almost) is an amazing tool, we use it daily to manage apps onboarding and tickets

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### "The Newly Upgraded Ticketing System" — 5.0/5

> **Daniel** | *15 March 2026* | Construction Software | Recommendation rating: 9.0/10
> 
> **Pros**: Harmony is well tailored to the organization’s needs, providing a single ticketing platform that fits the way we work. 
Both the user interface and the ticket submission portal are easy to use, and the bot chat helps employees resolve initial issues by providing helpful tools and guidance.
> 
> **Cons**: The reporting capabilities are limited, and extracting data sometimes requires manual work.
It would be great to have full control to create custom workflows, allowing me to automate my processes as much as possible.
> 
> Overall, the experience with Harmony has been very positive. 
The platform introduces a modern approach to how tickets are managed and handled. 
The system is very user friendly, and the Harmony team is highly responsive, supportive, and continuously improving the product at a fast pace.

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### "A Helpful Tool for Modern IT Teams" — 5.0/5

> **Paz** | *17 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The platform brings multiple IT management capabilities into one place and makes processes easier to manage through automation.
> 
> **Cons**: The platform has many capabilities, so it can take some time to explore and get familiar with everything.
> 
> Harmony provides a smart way to manage IT operations in one place. The platform brings together service management, device management, and automation tools, helping IT teams handle requests and processes more efficiently. It’s a clear, well-designed solution for organizations looking to streamline their IT workflows and reduce manual work.

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### "Next generation of IT support" — 5.0/5

> **Verified Reviewer** | *16 March 2026* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Harmony helps create tickets without any complexities and very easily via the chatbot. Usually, IT tickets to go through a long manual process. And with Harmony, it closes this process end-to-end
> 
> **Cons**: Would like to have more uses of their product, not only IT. For instance using it for marketing and HR tasks.
> 
> Setup was super easy, very good and beneficial product. The chatbot I use directly from slack. No need to go to JIRA or somewhere else in order to open a ticket. 
Plus, you can ask everything you want to know about IT stuff

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## Links

- [View on GetApp](https://www.getapp.ae/software/2084708/harmony-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/harmony-1/> |
| en-AE | <https://www.getapp.ae/software/2084708/harmony-1> |
| en-AU | <https://www.getapp.com.au/software/2084708/harmony-1> |
| en-CA | <https://www.getapp.ca/software/2084708/harmony-1> |
| en-GB | <https://www.getapp.co.uk/software/2084708/harmony-1> |
| en-IE | <https://www.getapp.ie/software/2084708/harmony-1> |
| en-NZ | <https://www.getapp.co.nz/software/2084708/harmony-1> |
| en-SG | <https://www.getapp.sg/software/2084708/harmony-1> |
| en-ZA | <https://www.getapp.za.com/software/2084708/harmony-1> |

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