---
description: Detailed reviews on Hay based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Hay with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hay Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Hay](/software/2085267/hay)

# Hay

Canonical: https://www.getapp.ae/software/2085267/hay

> Hay is an open-source customer support automation platform that processes refunds, updates orders, and resets passwords through direct system integrations. The software connects to existing tools like helpdesks, CRMs, and payment systems to execute support tasks rather than simply providing information. It can be configured using plain language instructions and includes a testing mode for reviewing automated responses before deployment.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Hay

Automates real customer support actions such as processing refunds, updating orders, and resetting passwords, rather than only providing information
Integrates with existing helpdesk, CRM, and payment systems, allowing seamless connection without replacing current tools
Enables easy training and customization using plain language instructions, removing the need for complex flowcharts
Offers full transparency through open-source access, with every decision and action logged for review
Supports flexible deployment and data residency, with hosting in Europe and no vendor lock-in

## About the vendor

- **Company**: Hay Labs

## Commercial Context

- **Starting Price**: $55.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Hay uses flat-rate monthly pricing with included resolutions. Every plan comes with a set number of resolutions per month, and you only pay overage if you go beyond that. No per-seat charges, no per-agent fees. Every plan includes all platform integrations, audit trails, and automated quality assurance.

What counts as a resolution?
A resolution is a completed support interaction where Hay handles and closes a ticket. That includes things like order tracking, processing a refund, resetting a password, updating a shipping address, or cancelling a subscription. If Hay resolves it without needing a human, it counts as one resolution. Conversations that get handed off to a human agent don't count toward your resolution total.

Solo ($55/month)
500 resolutions included. $0.27 per additional resolution. Built for small stores or teams just getting started with AI support. Includes all core features and email support.

Starter ($149/month)
2,000 resolutions included. $0.22 per additional resolution. Designed for growing teams handling 1,000 to 5,000 tickets per month. Includes all core features and priority support.

Growth ($799/month)
20,000 resolutions included. $0.16 per additional resolution. For established teams with high ticket volume. Includes all core features and priority support.

How overage works:
If you go past your included resolutions in a given month, each additional resolution is charged at your plan's overage rate. You'll get a notification when you're approaching your limit, so there are no surprises. You can also upgrade mid-cycle, and we'll prorate the difference.

You can upgrade or downgrade at any time. Changes take effect immediately.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Copilot
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Customer Communication
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Queue Management
- Real-Time Notifications
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management Software

## Integrations (6 total)

- HubSpot CRM
- Shopify
- Stripe
- WhatsApp
- WooCommerce
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Chat

## Category

- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.ae/software/2085267/hay)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/hay/> |
| en-AE | <https://www.getapp.ae/software/2085267/hay> |
| en-AU | <https://www.getapp.com.au/software/2085267/hay> |
| en-CA | <https://www.getapp.ca/software/2085267/hay> |
| en-GB | <https://www.getapp.co.uk/software/2085267/hay> |
| en-IE | <https://www.getapp.ie/software/2085267/hay> |
| en-NZ | <https://www.getapp.co.nz/software/2085267/hay> |
| en-SG | <https://www.getapp.sg/software/2085267/hay> |
| en-ZA | <https://www.getapp.za.com/software/2085267/hay> |

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