---
description: Detailed reviews on Text Analytics based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Text Analytics with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Text Analytics Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/889/market-research/software) > [Text Analytics](/software/2295631/text-analytics)

# Text Analytics

Canonical: https://www.getapp.ae/software/2295631/text-analytics

> Cloud-based NLP platform for mid-size to enterprise contact centers that analyzes emails, chats, and support tickets.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Text Analytics

\* Provides visibility into customer sentiment and issues across digital channels, including email, chat, and messaging, without requiring manual review of individual interactions.
\* Reduces manual review effort through automated text scoring and categorization powered by machine learning models that process large volumes of written contacts.
\* Enables consistent quality monitoring across both voice and text interactions by integrating with omnichannel contact center workflows.
\* Surfaces trends and root causes from high volumes of written customer contacts through topic detection, keyword extraction, and category classification.
\* Supports intent recognition across unstructured text, helping teams understand what customers are seeking and why they are reaching out.
\* Delivers reporting and dashboards on text interaction quality, giving contact center managers and CX teams actionable data on agent performance and customer experience patterns.
\* Applies natural language processing to unstructured text data, eliminating the need for manual tagging while maintaining consistent analysis across all written communication channels.

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Multi-Channel Distribution
- Reporting/Analytics
- Survey Builder

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Market Research Software](https://www.getapp.ae/directory/889/market-research/software)

## Links

- [View on GetApp](https://www.getapp.ae/software/2295631/text-analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/text-analytics/> |
| en-AE | <https://www.getapp.ae/software/2295631/text-analytics> |
| en-AU | <https://www.getapp.com.au/software/2295631/text-analytics> |
| en-CA | <https://www.getapp.ca/software/2295631/text-analytics> |
| en-GB | <https://www.getapp.co.uk/software/2295631/text-analytics> |
| en-IE | <https://www.getapp.ie/software/2295631/text-analytics> |
| en-NZ | <https://www.getapp.co.nz/software/2295631/text-analytics> |
| en-SG | <https://www.getapp.sg/software/2295631/text-analytics> |
| en-ZA | <https://www.getapp.za.com/software/2295631/text-analytics> |

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