AppFolio Property Manager

Cloud-based property management software

About AppFolio Property Manager

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.

With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.

Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

Pricing starting from:

$280.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to AppFolio Property Manager

Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

$280.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to AppFolio Property Manager

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Features

Total features of AppFolio Property Manager: 123

  • ACH Payment Processing
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Software
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Administrative Reporting
  • Advertising Management
  • Alerts/Notifications
  • Applicant Tracking Software
  • Application Management
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Cash Flow Management
  • Check Printing
  • Client Management
  • Client Portal
  • Collections Management
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management Software
  • Contact Database
  • Contact Management Software
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Migration
  • Deadline Management
  • Deal Management
  • Document Generation Software
  • Document Management Software
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing Software
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • Financial Management Software
  • For Investors & Traders
  • General Ledger
  • Income & Balance Sheet
  • Individual Development Plans
  • Inspection Management
  • Insurance Management
  • Knowledge Base Management
  • Late Fee Calculation
  • Lead Management Software
  • Lease Management Software
  • Lease Origination
  • Maintenance Management Software
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Online Payments
  • Owner Portal
  • Partial Payments
  • Payment Processing Software
  • Policy Management Software
  • Portfolio Management
  • Property Database
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Rental Property Management Software
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Summary Reports
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management Software
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management Software
  • Video Support
  • Website Integration
  • Website Management
  • Work Order Management

Alternatives

Rentec Direct

4.6
#1 Alternative to AppFolio Property Manager
Rentec Direct is a web-based property management software used by landlords, property managers and associations to...

Buildium

4.5
#2 Alternative to AppFolio Property Manager
Web-based system that streamlines processes for property managers of rental properties, condos, and homeowners...

PropertyZar

4
#3 Alternative to AppFolio Property Manager
PropertyZar is a web-based property management software for property managers and landlords with all portfolios sizes....

monday.com

4.6
#4 Alternative to AppFolio Property Manager
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Reviews

Overall rating

4.6 /5
(1,680)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

Already have AppFolio Property Manager?

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Showing 5 reviews of 1,680
Joe P.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

#1 single-family residential PM software

Reviewed on 03/10/2019

Our experience with Appfolio has been great! It has created efficiencies within our single-family...

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Zak H.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Growing Together

Reviewed on 06/07/2021

Appfolio was a great decision when I was looking at Property Management Software. I have used other...

Appfolio was a great decision when I was looking at Property Management Software. I have used other software but this one saves me so much time and frustration. I could not imagine my team using any other tool.

Pros

One of my favorite things about this software is that I feel like Appfolio is growing with my company. The software has come so far in the last couple years with lots of new features. There have been multiple occasions where I have a problem and then in a couple days I get notified that Appfolio has created a solution to my problem. It is actually very weird but I don't believe in coincidences so I just right it off as a great partnership.

Cons

I wish that I could change the bank accounts that the properties use currently to a new one without having to work with someone at Appfolio.

David N.
Overall rating
  • Industry: Commercial Real Estate Software
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Fair but far from perfect.

Reviewed on 16/09/2016

Pros

Cloud based. I seriously didn't like the concept of having someone else be in charge of our confidential information but being able to get information over various devises from anywhere is a huge convenience. The cost savings of not having to host the software has been huge. The software is easy to use for the most part but the accounting reports are the software's Achilles heal.

Cons

There are allot of things but for the most part it can be summed up to reports and accounting.

For a software that is advertised to make life easier and streamline the process, it falls short.

Reports. Very poor reports and the kicker is that they don't have a Profit and Loss Statement. WHO DOESN'T HAVE A P&L AS A STANDARD REPORT???? I also don't like the fact that you can't customize the reports. If you don't like how something is worded, too bad. You can edit it on a single report for a single owner but you cannot do a global change to all reports such as if you have a "Convenience Fee", it states it as "Mark Up". You're stuck having to manipulate single reports which takes a huge amount of time.

Things that should be simple such as refunding a tenants application or other such fee are time consuming and convoluted. You'd imagine it would as simple as hitting the "refund" button which they have but by doing so it throws off your books and not only refunds the tenant but it also gives that money to the owner??? So now you have to clear up the mess by doing multiple journal entries. The same holds true for other issues. Long story short, we're spending more time dealing with accounting issues because the software did some crazy thing. When you create a support request for the item, they'll help you by saying something like "well this is how to work around this". We're trying to streamline the process to make our lives a whole lot easier, not having to double and triple check reports to make sure we're not giving more monies than we should.

Response from Mackenzie

Hi David, thank you for sharing your experience, the customer voice is important to us! We will take an in-depth look at your reporting and accounting concerns - the new Help Center is a great resource to learn more about AppFolio in a step-by-step manner, and our customer success team works hard to ensure your success!

Voner S.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

My AppFolio Experience

Reviewed on 26/04/2021

We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page...

We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat. And at times, chat is not available either. That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would prefer. I understand there are other customers, and I get that. My past experience with tech support has never been to wait more than a few hours and at the most one day. Hopefully, that can improve because otherwise, we just love this software!!! Thank you so much for making our jobs much easier :)

Pros

It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio!

Cons

Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running.

Sherry K.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Appfolio Review July2021

Reviewed on 06/07/2021

Appfolio is a great product and takes a lot of the user labor out.

Appfolio is a great product and takes a lot of the user labor out.

Pros

I love how you can tie everything in from property to owner to tenant. You can click on the amount in any report to review a transaction. Attaching PDFs to the statements are fantastic. Communication is wonderful.

Cons

The finer accounting pieces. I would love to be able to run the balance sheet and click on Operating Cash to see what the balance of each bank account that makes up the Operating cash, then if I want to see by property, I could click on that total.

Showing 5 reviews of 1,680 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

AppFolio Property Manager offers the following pricing plans:

  • Starting from: $280.00/month
  • Pricing model: Subscription
  • Free Trial: Available

AppFolio Property Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

AppFolio Property Manager supports the following languages:

English

AppFolio Property Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AppFolio Property Manager integrates with the following applications:

AvidXchange

AppFolio Property Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for AppFolio Property Manager.