FixMe.IT Overview
What is FixMe.IT?
FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.
While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.
Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.
FixMe.IT Overview
Pricing
Pricing options
The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month
FixMe.IT Features
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FixMe.IT Reviews
FixMe.IT Reviews
Best Remote Access Software Available
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Perfect alternative to the more expensive options out there!
Extremely positive. Covers 99% of my remote work (1% is Mac). For the value and the consistency of connection there is really no other product that comes close.
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Best Remote Access Software Available
Pros
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Cons
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Pros
The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members
Cons
Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Pros
On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company
Cons
No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Response from Techinline
Hi Thomas,
Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.
Regards,
Dan | Techinline
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Pros
Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client
Cons
- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not
Perfect alternative to the more expensive options out there!
Extremely positive. Covers 99% of my remote work (1% is Mac). For the value and the consistency of connection there is really no other product that comes close.
Pros
Easy to use
Easy to deploy
Quick to connect
Enough flexibility for my needs
Excellent price!
Cons
No remote support of Macs
No remote support from mobile device
Columns in Expert application are not useful
Multi screen support works but needs reminding of screen to focus on
The above really is very minor in the scheme of the product overall
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FixMe.IT Pricing
FixMe.IT Pricing
The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month
The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month
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FixMe.IT Features
FixMe.IT Features
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Additional information for FixMe.IT
Additional information for FixMe.IT
Key features of FixMe.IT
- 2-Way Desktop Sharing
- File and Clipboard Transfer
- Instant Chat Messaging
- Logoff/Logon & Switch User
- Multi-Monitor Support
- Multi-Session Handling
- Reboot & Automatically Reconnect
- Restart in Safe Mode
- Scaling Features
- Session Reporting
- Unattended Access
- Video Session Recording
Benefits
Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options
FixMe.IT FAQs
FixMe.IT FAQs
Below are some frequently asked questions for FixMe.IT.
Q. What type of pricing plans does FixMe.IT offer?
FixMe.IT offers the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available
The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $30/seat/month Annual plan: $300/seat/month
Q. What are the main features of FixMe.IT?
FixMe.IT offers the following features:
- 2-Way Desktop Sharing
- File and Clipboard Transfer
- Instant Chat Messaging
- Logoff/Logon & Switch User
- Multi-Monitor Support
- Multi-Session Handling
- Reboot & Automatically Reconnect
- Restart in Safe Mode
- Scaling Features
- Session Reporting
- Unattended Access
- Video Session Recording
Q. Who are the typical users of FixMe.IT?
FixMe.IT has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does FixMe.IT support?
FixMe.IT supports the following languages:
English
Q. What type of pricing plans does FixMe.IT offer?
FixMe.IT has the following pricing plans:
Subscription
Q. Does FixMe.IT support mobile devices?
We do not have any information about what devices FixMe.IT supports
Q. What other apps does FixMe.IT integrate with?
FixMe.IT integrates with the following applications:
Herfert Software
Q. What level of support does FixMe.IT offer?
FixMe.IT offers the following support options:
Knowledge Base, FAQs, Online Support, Phone Support, Video Tutorials
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.