---
description: Detailed reviews on DialNext based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare DialNext with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: DialNext Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/593/contact-center/software) > [DialNext](/software/2367910/dialnext)

# DialNext

Canonical: https://www.getapp.ae/software/2367910/dialnext

> Cloud-based customer communication platform with call forwarding, time-based routing, voicemail, and SMS alerts for SMBs.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of DialNext

\* Routes incoming calls to the right agent on any device (mobile, desktop app, browser, or any phone number) without manual intervention, reducing missed customer calls regardless of team location.
\* Time-based and availability-based forwarding rules switch automatically on configured schedules, including after-hours transitions, eliminating the need for agents to manually update routing settings.
\* Fallback rules escalate unanswered calls to the next available agent, a group, or voicemail, ensuring calls are handled even when primary contacts are unavailable.
\* Voicemail with professional greetings captures calls that go unanswered, and SMS notifications alert the relevant team members immediately so follow-up is prompt.
\* Automatic call recording applies to all forwarded calls regardless of destination, giving teams a consistent record for quality review, compliance, and dispute resolution.
\* A central dashboard tracks every call with details on who answered, who missed, call time, and routing destination, providing full visibility across distributed teams.
\* Cloud-based deployment with no desk phone or IT setup required allows teams to get operational quickly across remote, hybrid, and in-office environments using existing devices.
\* Integration with existing business tools connects call and SMS activity to established workflows without requiring infrastructure changes.

## About the vendor

- **Company**: DialNext

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: DialNext is a cloud communication platform for growing teams, combining business calling, SMS, call routing, CRM integrations, analytics, and conversation intelligence. Plans start at $29/user/month when billed monthly or $23/user/month when billed annually. Pro is $49/user/month monthly or $40/user/month annually. An optional AI add-on is available for $8/user/month and includes AI call summaries, smart chapters, and sentiment analysis. All plans include a 7-day free trial. Annual billing saves 20%.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Denmark, Finland, France, Germany, Greece, Italy, Mexico, Netherlands, Puerto Rico, Romania, Spain, Sweden, Switzerland and 3 more

## Features

- Automated Routing
- Multi-Channel Communication

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Contact Center Software](https://www.getapp.ae/directory/593/contact-center/software)

## Links

- [View on GetApp](https://www.getapp.ae/software/2367910/dialnext)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/dialnext/> |
| en-AE | <https://www.getapp.ae/software/2367910/dialnext> |
| en-AU | <https://www.getapp.com.au/software/2367910/dialnext> |
| en-CA | <https://www.getapp.ca/software/2367910/dialnext> |
| en-GB | <https://www.getapp.co.uk/software/2367910/dialnext> |
| en-IE | <https://www.getapp.ie/software/2367910/dialnext> |
| en-NZ | <https://www.getapp.co.nz/software/2367910/dialnext> |
| en-SG | <https://www.getapp.sg/software/2367910/dialnext> |
| en-ZA | <https://www.getapp.za.com/software/2367910/dialnext> |

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