
About Dotdigital
dotdigital is an omnichannel marketing automation platform that enables more than 80,000 marketers in more than 150 countries around the world to use transactional and behavioral data to design, test and send powerful automated digital campaigns that run across all customer channels, from email to SMS and social media. Established in 1999, dotdigital is a global company with more than 300 employees and B2C and B2B enterprise and SME clients.
Our easy to use and powerful email solution enables SMBs, large enterprise and agencies to manage and grow their email strategy and more by making it easy to build your own marketing cloud, using our extensive app directory. A Magento Premier Technology, Shopify Plus and BigCommerce partner, dotmailer integrates seamlessly with many world-class ecommerce platforms and CRMs including Salesforce and MS Dynamics.
Our recent acquisition of COMAPI cements our commitment to empowering marketers by providing customers with best-in-class omnichannel messaging capabilities such as SMS, live chat and social media integration.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
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Key benefits of Dotdigital
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Dotdigital
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Features
Total features of Dotdigital: 75
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Reviews
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- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Dotmailer is EASY PEASY!
Reviewed on 16/11/2018
Dotmailer has enabled us to connect our CRM system with our webstore (magento) tool. It has made...
Dotmailer has enabled us to connect our CRM system with our webstore (magento) tool. It has made segmenting easy and seemless. Love it!
Pros
The software is easy to use and the drop and drag features make this simple for anyone to learn. I can create a new template in minutes.
Cons
Not much to be honest. I have not had any issues with it so can't really say anything negative.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Emailing Software
Reviewed on 02/05/2018
Pros
The ease of use. Setting up the design of emails is super easy compared to other softwares I've used. When I used Bronto Iwould have to set up the template using code. But on dotmailer I can easily drag and drop photos and text wherever I please and can quickly adjust colors, boarders, and spacing. It also has unique dynamic content options allowing you to pull things from your site and display them on the email. My favorite dynamic content feature is how you are able to have images/text change depending on who is opening the email. I often would send out offers with domestic only shipping and a separate one for international shipping, but using dotmailer I can have these both in the same email but depending on where I customer is located they see the offer relevant to them.
Cons
The only thing I dislike about Dotmailer is that when sending an email to a specific group of contacts you are unable to choose another group of contacts to exclude from the send. (So overlapping contacts won't receive an email)
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
A great platform, if this was 2009 and not 2017
Reviewed on 30/08/2017
A lesson in vetting platforms that claim to be solutions more thoroughly before proceeding. Other...
A lesson in vetting platforms that claim to be solutions more thoroughly before proceeding. Other than that, I cannot think of another benefit.
Pros
The analytics on each email campaign. It is nice to get a visual report following the performance of the email campaign.
Cons
Other than the campaign reports, I have a problem with just about everything else with this platform, particularly the customer service but I suppose that that is not the question here. The platform itself is wildly outdated, seemingly by intention because they will offer you custom templates but with an extremely high cost and they will request that you fill out so much information that you've already done half of the work for them. The drag-and-drop feature is not unique in 2017, which I see is the most frequent positive thing others have to say about it, but the fact that there is no auto-save is absolutely absurd. The platform is also buggy when trying to adjust background colors and with editing photos post-upload. Raising issues to customer service only led to them pointing fingers at me for supposedly not knowing how to use the product and not even once led to a solution.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Best Customer Support
Reviewed on 19/09/2019
It has been amazing! Their customer support has been bar none! Everytime I have a question someone...
It has been amazing! Their customer support has been bar none! Everytime I have a question someone is a quick chat away and if it's more in depth a ticket is promptly made and taken care of.
Pros
The platform is intuitive and easy to use. The email templates are drag and drop and the possibilities you can do with programs are endless.
Cons
Although the email templates are easy to use, I wish there was a little more customization available.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Dotmailer Success
Reviewed on 16/11/2018
Coming from an almost zero experience with email marketing, engaging Dotmailer has helped us see...
Coming from an almost zero experience with email marketing, engaging Dotmailer has helped us see our best growth year to date.
Pros
We really enjoyed the ease of setting up campaigns after we learned how to. It's been a very useful tool in expanding our reach.
Cons
Some limitations on quantity of campaigns, and some of the custom complexities are a bit cumbersome to learn.
Dotdigital FAQs
Below are some frequently asked questions for Dotdigital.Q. What type of pricing plans does Dotdigital offer?
Dotdigital offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Contact for specific pricing data
Q. Who are the typical users of Dotdigital?
Dotdigital has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dotdigital support?
Dotdigital supports the following languages:
Arabic, Dutch, English, European Portuguese, Finnish, French, German, Hindi, Italian, Japanese, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Dotdigital support mobile devices?
Dotdigital supports the following devices:
Q. What other apps does Dotdigital integrate with?
Dotdigital integrates with the following applications:
BigCommerce, Drupal, Meta for Business, Salesforce Sales Cloud, Shopify, Shopify Plus, Trustpilot, Twitter, WooCommerce, WordPress, Zapier, Zendesk Suite
Q. What level of support does Dotdigital offer?
Dotdigital offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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