Wintac

Most of the time I think it’s a good program & excellent for its cost. Here lately with the upgrades it is getting more complicated..

I used to call in for problems & they could solve almost anything from conflicts to programming.
Now will all the new upgrades they won’t help with certain setups with antivirus conflicts. I understand it takes longer when dealing with other programs. I was much happier when I could call & get my problems solved with there help.
It seems to me that in order for technical support to get more calls done per day they push off some technical problems. When Running a small company and wear many hats you don’t have time to learn all the procedures to make a program work on your computer. I miss having the attention given to fully making everything work with your computer. It is hard to understand and solve other computer problems when you don’t have the time.

Scheduling is easy to use. There are various ways to arrive at the customer's account information. I like to access it right from the dispatch screen. Trying to find an address but the house has changed owner's? The "Job Sit Browse" is the place to find any information via street name, tech name or phone number. It is a great feature and saves time.
Color coding appointments makes it easy to glance at dispatch and see exactly what type of appointment is scheduled.
Need to find a work order number quickly? "Find Job" is the perfect just for that.
Another great feature is the "cut and copy" from one account to another. It is definitely a time saver!

The techs on the other end of the phone are the most patient and helpful. Great Service Department.

One of the biggest issues for me is that it is too easy to make double, even triple accounts for the same home owner. Either because of a misspelled name or someone hasn't taken the time to look to see if there is already an account made. It would be wonderful if the system had a safe-guard that would alert you that :
1.- the address is already in the system or 2.-the phone number is already in the system. It would avoid multiple accounts.
Finally, the screen is too small! It is impossible to see all the tech and helper columns at the same time. Would love to see that improved.