Kickserv

4.4 (374)
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#1 Most User-Friendly Software to Run a Service Business

About Kickserv

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop, QuickBooks Online and Xero so users don't have to do double entry with the aim of saving time and money.

Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handymen, carpet cleaning, landscaping and lawn care, painting, pool maintenance, maid service, pest control, roofing, contracting, appliance repair and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.

Attach before and after photos, contracts, forms and other relevant documentation to customer records and send text and email reminders to customers and technicians for upcoming appointments. Technicians can clock in and out right from the mobile app when they arrive and leave a job site. Collect payment and signatures electronically so you get paid right away.

Generate standard and custom reports to see how your business is doing. Track lead sources, see how each technician is performing and more so that you can make decisions on changes you need to make to improve performance.


Key benefits of Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees' job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone
  • iPhone and Android apps
  • Two-way integration with QuickBooks Desktop and QuickBooks Online
  • Integration with XERO
  • Integration with Mailchimp
  • Integration with Podium
  • Integration with Stripe
  • Integration with Customer Lobby
  • Custom and standard reporting
  • Custom fields and templates

  • Images

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    Kickserv Software - All the tools you need
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    Kickserv Software - All the tools you need

    Not sure about Kickserv? Compare with a popular alternative

    Starting Price

    $59.00
    month
    $50.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
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    Features

    157
    103

    Integrations

    10
    No integrations found

    Ease of Use

    4.4 (374)
    4.0 (22)

    Value for Money

    4.4 (374)
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    Customer Service

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    Reviews

    Overall rating

    4.4 /5
    (374)
    Value for Money
    4.4/5
    Features
    4.2/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.4/5

    Already have Kickserv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 374
    Cyndi
    Overall rating
    • Industry: Construction Software
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Get your DISPTACH house in order

    Reviewed on 01/03/2019

    We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very...

    We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

    Pros

    Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

    Cons

    Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

    Response from KickServ

    Hello Cyndi,
    Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here.

    To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter.

    Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

    Sandy
    Overall rating
    • Industry: Public Safety
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Superior Elevator Inspections - We Love Kickserv!

    Reviewed on 24/06/2019

    We have many customers that have many conveyances that we have to inspect per State requirements....

    We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :)

    Pros

    It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

    Cons

    On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

    Response from KickServ

    Hi Sandy,

    SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

    Andrew
    Overall rating
    • Industry: Construction Software
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    The old system service psychic was very useful and user-friendly. The new software is terrible.

    Reviewed on 26/06/2017

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    Pros

    The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

    Cons

    The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

    Response from KickServ

    We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth.
    We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

    Shane
    Overall rating
    • Industry: Environmental Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Kickserv Kicks Ass

    Reviewed on 06/12/2021

    Excellent product and fast, reliable support.

    Excellent product and fast, reliable support.

    Pros

    Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

    Cons

    The home page is useless. Some of the reporting functions need work.

    Alternatives Considered

    Jobber

    Reasons for Choosing Kickserv

    The other product didn’t offer scheduling functionality.

    Reasons for Switching to Kickserv

    Kickserv was recommended by an associate.

    Response from KickServ

    Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into [email protected] or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again.

    Kyle
    Kyle
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software

    Excellent, agile field management software

    Reviewed on 22/03/2016

    We've used Kickserv for about a year now, and are pleased with our experience. We run moving and...

    We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price.

    Some of the aspects that we appreciate include:

    - Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well.
    - API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams.
    - Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate.
    - Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less.
    -Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc.
    - Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is.

    Some things we hope will continue to improve:

    - The mobile app in our experience has not been as good as the web page - but you can just use the web version.
    - Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer.
    - It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback.
    - Interaction with third-party software, like Quickbooks or Google Calendar, could be improved.

    With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us.

    Showing 5 reviews of 374 Read all reviews

    Kickserv FAQs

    Below are some frequently asked questions for Kickserv.

    Kickserv offers the following pricing plans:

    • Starting from: $59.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    A Free Trial is offered on all plans. Free plan: up to 2 Users *must use the internal CC payments feature. Lite plan: up to 5 users $47/month with annual plan ($59/monthly) Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

    Kickserv has the following typical customers:

    Self Employed, 2–10, 11–50

    Kickserv supports the following languages:

    English

    Kickserv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kickserv integrates with the following applications:

    Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks, QuickBooks Online, QuickBooks Online Advanced, Stripe

    Kickserv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

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