About SugarCRM

SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.

MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.

CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralises customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.

Pricing starting from:

$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SugarCRM

- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Captures leads directly into the CRM system
- Measures return on investment of campaigns

Devices

Business size

S M L

Markets

Australia, Canada, China, United Kingdom, India, United States

Supported Languages

English

Pricing starting from:

$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

SugarCRM Software - Social CRM
SugarCRM Software - SugarCRM marketing page
SugarCRM Software - SugarCRM home page
View 4 more
SugarCRM video
SugarCRM Software - Social CRM
SugarCRM Software - SugarCRM marketing page
SugarCRM Software - SugarCRM home page

Features

Total features of SugarCRM: 143

  • AB Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Batch Processing
  • Brand Tracking
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management Software
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support Software
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Data Enrichment
  • Data Import/Export
  • Data Synchronization
  • Data Visualization Software
  • Demographic / Firmographic Data
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • For Startups
  • For iPad Devices
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Live Chat Software
  • Marketing Automation Software
  • Marketing Calendar
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multiple Scoring Models
  • Multivariate Testing
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics Software
  • Prioritization
  • Process/Workflow Automation
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Promotion
  • Source Tracking
  • Support Ticket Management
  • Tagging
  • Task Management Software
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management Software
  • XML / RSS

Alternatives

Zoho CRM

4.3
#1 Alternative to SugarCRM
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Salesforce Sales Cloud

4.4
#2 Alternative to SugarCRM
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Salesforce Retail CRM

4.6
#3 Alternative to SugarCRM
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs...

HubSpot CRM

4.5
#4 Alternative to SugarCRM
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Reviews

Overall rating

3.8 /5
(365)
Value for Money
3.8/5
Features
3.8/5
Ease of Use
3.6/5
Customer Support Software
3.7/5

Already have SugarCRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 365
Victoria G.
Overall rating
  • Industry: Oil & Energy
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Excellent Community CRM

Reviewed on 12/02/2019

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pros

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Cons

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Indeed a great CRM with effective results

Reviewed on 26/05/2019

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Pros

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Cons

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.
Andreea oana C.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

CRM working on getting into the 21st century

Reviewed on 04/06/2022

Pros

Most of it's features and integrations are very helpful and making the daily work easier for it's users. The option of several integrations (HubSpot, Jira, Clockify etc.) is great.

Cons

There are still versions with an outdated look and feel. Even the latest version can be still worked on regarding visuals.

Chris F.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Sugar as a CRM

Reviewed on 01/06/2022

Pros

It has an ease of use that i appreciated. Most features are intuitive

Cons

Can be a bit bungled sometimes. There seem to be too many ways to do the same thing so you have the team using the product differently

Sonia C.
Overall rating
  • Industry: Machinery
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Managing, organizing and controlling clients has never been so easy.

Reviewed on 04/03/2022

It has been very good, I really like working on it, it makes my life and my work much easier.

It has been very good, I really like working on it, it makes my life and my work much easier.

Pros

he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.

Cons

The connection throughout the course of the day gets slow.

Showing 5 reviews of 365 Read all reviews

SugarCRM FAQs

Below are some frequently asked questions for SugarCRM.

SugarCRM offers the following pricing plans:

  • Starting from: $49.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month

SugarCRM has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

SugarCRM supports the following languages:

English

SugarCRM supports the following devices:

SugarCRM integrates with the following applications:

Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Pardot, SyncApps, WhosOn, Zapier, Zendesk

SugarCRM offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for SugarCRM.