About SugarCRM
SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.
MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.
CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralises customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.
Pricing starting from:
$49.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SugarCRM
Key benefits of SugarCRM
- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Captures leads directly into the CRM system
- Measures return on investment of campaigns
Devices
Business size
Markets
Australia, Canada, China, United Kingdom, India, United States and 1 others
Supported Languages
English
Pricing starting from:
$49.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SugarCRM
Images
Features
Total features of SugarCRM: 143
Alternatives
Zoho CRM
Salesforce Sales Cloud
Salesforce Retail CRM
HubSpot CRM
Reviews
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- Industry: Oil & Energy
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Excellent Community CRM
Reviewed on 12/02/2019
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.
Pros
I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.
Cons
SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Indeed a great CRM with effective results
Reviewed on 26/05/2019
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
Pros
I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
Cons
I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
Reasons for Switching to SugarCRM
We choose this because it has strong customer support team and it is less expensive compared to there products.- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
CRM working on getting into the 21st century
Reviewed on 04/06/2022
Pros
Most of it's features and integrations are very helpful and making the daily work easier for it's users. The option of several integrations (HubSpot, Jira, Clockify etc.) is great.
Cons
There are still versions with an outdated look and feel. Even the latest version can be still worked on regarding visuals.
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Sugar as a CRM
Reviewed on 01/06/2022
Pros
It has an ease of use that i appreciated. Most features are intuitive
Cons
Can be a bit bungled sometimes. There seem to be too many ways to do the same thing so you have the team using the product differently
- Industry: Machinery
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Managing, organizing and controlling clients has never been so easy.
Reviewed on 04/03/2022
It has been very good, I really like working on it, it makes my life and my work much easier.
It has been very good, I really like working on it, it makes my life and my work much easier.
Pros
he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.
Cons
The connection throughout the course of the day gets slow.
SugarCRM FAQs
Below are some frequently asked questions for SugarCRM.Q. What type of pricing plans does SugarCRM offer?
SugarCRM offers the following pricing plans:
- Starting from: $49.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month
Q. Who are the typical users of SugarCRM?
SugarCRM has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does SugarCRM support?
SugarCRM supports the following languages:
English
Q. Does SugarCRM support mobile devices?
SugarCRM supports the following devices:
Q. What other apps does SugarCRM integrate with?
SugarCRM integrates with the following applications:
Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Pardot, SyncApps, WhosOn, Zapier, Zendesk
Q. What level of support does SugarCRM offer?
SugarCRM offers the following support options:
24/7 (Live rep), Chat
Related categories
See all software categories found for SugarCRM.
