FreshBooks Overview

What is FreshBooks?

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!

FreshBooks Overview

Pricing

Starting from
$6.00/month

Pricing options

Free Trial
Subscription
Value for money

Lite: $6.00/month (first 3 months), 5 clients

Plus: $10.00/month (first 3 months), 50 clients

Premium: $20/month (first 3 months), 500 clients

Get started with a 30 day unlimited free trial (no credit card required).


FreshBooks Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Recurring invoice templates can be set up and managed
FreshBooks offers native apps for Android and iOS devices
Expenses can also be added and edited on mobile
The dashboard gives users an overview of revenue and profit
Users can track invoice statuses to see which have been sent, viewed or paid
Users can add their business' logo to their invoices
Client activity is tracked and internal notes can be added
Expenses can be recorded and tracked
A range of accounting reports can be generated, including sales tax summaries
Profit and loss statements can be generated
FreshBooks video FreshBooks video FreshBooks video FreshBooks screenshot: Recurring invoice templates can be set up and managed FreshBooks screenshot: FreshBooks offers native apps for Android and iOS devices FreshBooks screenshot: Expenses can also be added and edited on mobile FreshBooks screenshot: The dashboard gives users an overview of revenue and profit FreshBooks screenshot: Users can track invoice statuses to see which have been sent, viewed or paid FreshBooks screenshot: Users can add their business' logo to their invoices FreshBooks screenshot: Client activity is tracked and internal notes can be added FreshBooks screenshot: Expenses can be recorded and tracked FreshBooks screenshot: A range of accounting reports can be generated, including sales tax summaries FreshBooks screenshot: Profit and loss statements can be generated

FreshBooks Reviews

FreshBooks Reviews

Overall rating
4.5
/
5
Excellent
1918

Very good
1169

Average
228

Poor
32

Terrible
21

Value for Money
4.3
Features
4.3
Ease of Use
4.5
Customer Support
4.4
92% recommended this app
Frank N.

I wish I could rate it higher than a 10

Switching to it from one of those other software packages was one of the most liberating experiences of my career.


Heather M.

Easy no nonsense accounting platform

I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.


Heidi D.

Great for timekeeping and invoicing, but challenging for bookkeeping

Great for invoicing and timekeeping, but bookkeeping function requires a course in accounting or more in-depth training that I just didn't have time for.


Ryan C.

Barely passed high school math - and I'm now the bookkeeper

I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done stuggling with their program. We had tried the desk top and online versions and they both are so overwhelming with useless features that just get in the way of the simple bookkeeping and accounting needs that our particular business have.

I have been asked by other women in business, if I can help them with accounting as they start their business, and my first suggestion is that they immediately drop QB and move over to Freshbooks.

From our reports to filing quarterlies, reconciling and estimating - every thing about Freshbooks is better.

I have told my husband I would literally become a volunteer spokesperson for Freshbooks due to how much more enjoyable they have made running the backside of our business.

My ONLY regret is not doing this years ago. That's it. This product is life changing!


Kieran W.

Great software

Overall great


Frank N.
Industry: Media Production
Company size: 11-50 Employees

I wish I could rate it higher than a 10

Used Weekly for 2+ years
Reviewed on 09/09/2019
Review Source: Capterra

Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros

It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons

It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Heather M.
Industry: Graphic Design
Company size: Self Employed

Easy no nonsense accounting platform

Used Daily for 6-12 months
Reviewed on 08/10/2020
Review Source: Capterra

I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.

Pros

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

Cons

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Heidi D.
Industry: Law Practice
Company size: Self Employed

Great for timekeeping and invoicing, but challenging for bookkeeping

Used Daily for 6-12 months
Reviewed on 07/07/2020
Review Source: Capterra

Great for invoicing and timekeeping, but bookkeeping function requires a course in accounting or more in-depth training that I just didn't have time for.

Pros

As an attorney in solo practice, the timekeeping function is great. I can use my app or use the computer easily, and it tracks my time in a neat report for clients beautifully. I also find invoicing clients very simple, although I've found some difficulties with customization when it comes to my clients on retainer. Otherwise I've been very pleased.

Cons

I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently. I ended up outsourcing bookkeeping to Bench, which has worked out fine but it's only been a couple of months. the difficulty using Freshbooks for bookkeeping made tax time very difficult and stressful because I had to completely redo what I had entered in the program.

Response from FreshBooks

Hey Heidi, thank you for taking the time to share your review of FreshBooks!

I'm glad to hear that you've had an overall positive experience using FreshBooks, aside from the bookkeeping side of things. FreshBooks does aim to be an intuitive software so folks can manage their books effectively, but we're always welcome to hearing feedback about what could be improved.

You can provide that feedback directly to our Support Team, who can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or [email protected] ^DM

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Ryan C.
Industry: Construction
Company size: 2-10 Employees

Barely passed high school math - and I'm now the bookkeeper

Used Daily for 6-12 months
Reviewed on 08/10/2020
Review Source: Capterra

I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done stuggling with their program. We had tried the desk top and online versions and they both are so overwhelming with useless features that just get in the way of the simple bookkeeping and accounting needs that our particular business have.

I have been asked by other women in business, if I can help them with accounting as they start their business, and my first suggestion is that they immediately drop QB and move over to Freshbooks.

From our reports to filing quarterlies, reconciling and estimating - every thing about Freshbooks is better.

I have told my husband I would literally become a volunteer spokesperson for Freshbooks due to how much more enjoyable they have made running the backside of our business.

My ONLY regret is not doing this years ago. That's it. This product is life changing!

Pros

Pretty much everything.

The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.

Cons

The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.

I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Kieran W.
Industry: Design
Company size: Self Employed

Great software

Used Daily for 6-12 months
Reviewed on 08/10/2020
Review Source: Capterra

Overall great

Pros

It is simple and easy to use. It's not over-packed with features and the dashboard shows a great overview of how your business is doing.

Cons

I fit in a bit of a grey area when it comes to the software and sit right in between the two tiers. The next level is way more than I want to spend money-wise, and the one I'm on is too limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.4/10
Based on 3,368 user ratings
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FreshBooks Pricing

FreshBooks Pricing

Starting from
$6.00/month
Free Trial
Subscription
Value for money

Lite: $6.00/month (first 3 months), 5 clients

Plus: $10.00/month (first 3 months), 50 clients

Premium: $20/month (first 3 months), 500 clients

Get started with a 30 day unlimited free trial (no credit card required).

Lite: $6.00/month (first 3 months), 5 clients

Plus: $10.00/month (first 3 months), 50 clients

Premium: $20/month (first 3 months), 500 clients

Get started with a 30 day unlimited free trial (no credit card required).

Value for Money
4.3/5
Based on 3,368 user ratings
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FreshBooks Features

FreshBooks Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 3,368 user ratings
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Categories

Additional information for FreshBooks

Additional information for FreshBooks

Key features of FreshBooks

  • API
  • Accounting reports & taxes
  • Apply discounts to invoices
  • Attach receipts (PDF or Image)
  • Automated billing
  • Automated expense input
  • Automatic expense import
  • Automatic notifications
  • Automatic tax calculations
  • Billable hours
  • Billable hours tracking
  • Billing & invoicing
  • Brainstorming
  • Client relationship feed
  • Collaboration tools
  • Collaborative workspace
  • Contact management
  • Credit card processing
  • Currency conversion
  • Customizable billing
  • Customizable due dates
  • Customizable templates
  • Customized invoices
  • Data import
  • Deadline tracking
  • Document templates
  • Due date tracking
  • Duplicate Invoices
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Expense tracking
  • File sharing
  • Google apps add-ons
  • Invoice processing
  • Invoices
  • Late payment reminders
  • Mobile apps
  • Multi-currency
  • Multi-language
  • Online invoicing
  • POS
  • Personalized thank you emails
  • Profit & Loss
  • Profit / loss statement
  • Project management
  • Project planning
  • Receipt attachments
  • Recurring billing
  • Reminders & late fees
  • Reporting & statistics
  • Request deposits
  • Time & attendance tracking
  • Time clock integration
  • Time tracking
  • Time tracking by client
  • Time tracking by project
  • Timer
  • Timesheet management
  • Touch ID
  • Tracking features

Benefits

- Wow your clients with professional looking invoices that take only seconds to create.

- Stop worrying about having to remember every last detail yourself. Snap a picture of a receipt, log it, and let FreshBooks keep things organized for you in the cloud.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- Invite Employees or Contractors to collaborate, manage and easily share information, files and updates so no one gets left behind.

- Customize your estimates in seconds with FreshBooks. From adding a logo to changing the color, you’ll showcase your brand and impress clients.

- Late payment slowing you down? Avoid having that talk. Automatically nudge your clients with late payment reminders and add late payment fees, to make sure you get paid what you’re owed.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks FAQs

FreshBooks FAQs

Below are some frequently asked questions for FreshBooks.

Q. What type of pricing plans does FreshBooks offer?

FreshBooks offers the following pricing plans:

Starting from: $6.00/month

Pricing model: Subscription

Free Trial: Available

Lite: $6.00/month (first 3 months), 5 clients Plus: $10.00/month (first 3 months), 50 clients Premium: $20/month (first 3 months), 500 clients Get started with a 30 day unlimited free trial (no credit card required).

Q. What are the main features of FreshBooks?

FreshBooks offers the following features:

  • API
  • Accounting reports & taxes
  • Apply discounts to invoices
  • Attach receipts (PDF or Image)
  • Automated billing
  • Automated expense input
  • Automatic expense import
  • Automatic notifications
  • Automatic tax calculations
  • Billable hours
  • Billable hours tracking
  • Billing & invoicing
  • Brainstorming
  • Client relationship feed
  • Collaboration tools
  • Collaborative workspace
  • Contact management
  • Credit card processing
  • Currency conversion
  • Customizable billing
  • Customizable due dates
  • Customizable templates
  • Customized invoices
  • Data import
  • Deadline tracking
  • Document templates
  • Due date tracking
  • Duplicate Invoices
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Expense tracking
  • File sharing
  • Google apps add-ons
  • Invoice processing
  • Invoices
  • Late payment reminders
  • Mobile apps
  • Multi-currency
  • Multi-language
  • Online invoicing
  • POS
  • Personalized thank you emails
  • Profit & Loss
  • Profit / loss statement
  • Project management
  • Project planning
  • Receipt attachments
  • Recurring billing
  • Reminders & late fees
  • Reporting & statistics
  • Request deposits
  • Time & attendance tracking
  • Time clock integration
  • Time tracking
  • Time tracking by client
  • Time tracking by project
  • Timer
  • Timesheet management
  • Touch ID
  • Tracking features

Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does FreshBooks support?

FreshBooks supports the following languages:

English

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Subscription

Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:

Android, iPhone, iPad

Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:

Capsule, Comindwork, DeskAway, DirectIQ, Kayako, Payment Evolution, Podio, Receipt Bank, TriNet Expense, Zendesk

Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum