--- description: Detailed reviews on Vanillasoft based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Vanillasoft with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vanillasoft Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/338/sales-force-automation/software) > [Vanillasoft](/software/8355/vanillasoft) # Vanillasoft Canonical: https://www.getapp.ae/software/8355/vanillasoft Page: 1 / 11\ Next: [Next page](https://www.getapp.ae/software/8355/vanillasoft?page=2) > VanillaSoft is a lead optimization system for fast-response sales teams. It prioritizes warm leads, streamlines agent workflows, and ensures calls, emails, and texts get through—avoiding spam filters and blocked calls. Sales teams stay efficient, effective, and connected, closing more deals. > > Verdict: Rated **4.6/5** by 233 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vanillasoft Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas: Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact. List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact. Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour. Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%. (data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 233 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VanillaSoft - **Location**: Plano, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Vanillasoft offers 3 bundles of features: Core. Advantage and Enterprise. These bundles offer increasing levels of functionality and are tailored to offer the maximum value for our customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Auto-Dialer - Automatic Call Distribution - CRM Software - Calendar Management - Calendar/Reminder System - Call List Management - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Call Transcription - Caller ID - Campaign Management Software - Client Management - Collaboration Tools ## Integrations (11 total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Sales Force Automation Software](https://www.getapp.ae/directory/338/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.getapp.ae/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.ae/directory/339/lead-management/software) - [Inside Sales Software](https://www.getapp.ae/directory/761/inside-sales/software) - [Sales Enablement Software](https://www.getapp.ae/directory/605/sales-enablement/software) - [Sales Engagement Platform Software](https://www.getapp.ae/directory/2791/sales-engagement-platform/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.ae/software/9908/zoho-crm) — 4.3/5 (6982 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.ae/software/142099/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [HubSpot CRM](https://www.getapp.ae/software/102533/hubspot-crm) — 4.5/5 (4470 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18790 reviews) 5. [Dynamics 365](https://www.getapp.ae/software/90844/dynamics-365) — 4.4/5 (5834 reviews) ## Reviews ### "Two thumbs up." — 5.0/5 > **Evangeline** | *14 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I love VanillaSoft's calendar. I have used other CRMs before and have always had to use an external calendar. They way it is set up for callbacks and an additional Event option on the calendar page gives me flexibility when scheduling appointment callbacks which is different than a phone call callback. > > **Cons**: After the call disconnects and after it is disposition if I need to add in additional notes then that process is slow. > > Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple. ----- ### "Legendary Crm" — 5.0/5 > **Philippe** | *6 November 2025* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: ’s intuitive, well-designed, and makes managing my clients so much easier. The dashboard gives me a clear overview of every lead and customer, and I can track conversations, quotes, and follow-ups in one place. I especially appreciate the automation features > > **Cons**: there are a few areas that could be improved. Sometimes it feels a bit slow when loading or switching between tabs > > I’ve been using this CRM for a while now, and it’s truly amazing. The interface is clean and easy to navigate, and the automation features save a ton of time. It keeps all my client interactions organized and helps me stay on top of follow-ups effortlessly. The support team is responsive and always helpful. Highly recommend this CRM to anyone serious about managing their business efficiently\! ----- ### "Review of VanillaSoft" — 1.0/5 > **Sharon** | *21 January 2026* | Insurance Software | Recommendation rating: 0.0/10 > > **Pros**: Shows clients policy history and information all on one screen along with their payment history which is helpful. > > **Cons**: Zero customer support is offered. Very difficult product to learn. Not user friendly or intuitive at all. ----- ### "Great potential\!" — 4.0/5 > **Franchesca** | *27 October 2025* | Insurance Software | Recommendation rating: 6.0/10 > > **Pros**: the functions and the email drip campaigns will be very helpful in the coming year. I do also like the client reporting options. > > **Cons**: It is pretty complicated to use. It takes a lot of time training and watching and re-watching videos, and since it was rolled out pretty close to AEP/OE, I have not had time to master it yet. > > it was rolled out too late in the year - too close to AEP/OE. I need to re-do the trainings after AEP/OE to get more proficient and use it as intended, and I do think it will keep me very organized and on top of my book. ----- ### "Vanilla Soft is invaluable, Customer support rocks\!" — 5.0/5 > **Shaun** | *6 November 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate Vanilla Soft’s excellent customer support—always helpful and responsive\! Super-fast\! > > **Cons**: There’s nothing I don’t like about Vanilla Soft’s service—everything is top-notch\! Highly recommend\! > > I believe Vanilla Soft’s service is invaluable—truly a game changer for our team\! I believe they will continue to improve on their awesome services. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ae/software/8355/vanillasoft?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/8355/vanillasoft) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data