--- description: Detailed reviews on Vanillasoft based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Vanillasoft with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vanillasoft Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/338/sales-force-automation/software) > [Vanillasoft](/software/8355/vanillasoft) # Vanillasoft Canonical: https://www.getapp.ae/software/8355/vanillasoft Page: 1 / 11\ Next: [Next page](https://www.getapp.ae/software/8355/vanillasoft?page=2) > VanillaSoft is a lead optimization system for fast-response sales teams. It prioritizes warm leads, streamlines agent workflows, and ensures calls, emails, and texts get through—avoiding spam filters and blocked calls. Sales teams stay efficient, effective, and connected, closing more deals. > > Verdict: Rated **4.6/5** by 233 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vanillasoft Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas: Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact. List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact. Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour. Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%. (data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 233 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VanillaSoft - **Location**: Plano, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Vanillasoft offers 3 bundles of features: Core. Advantage and Enterprise. These bundles offer increasing levels of functionality and are tailored to offer the maximum value for our customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Automatic Call Distribution - CRM Software - Calendar Management - Calendar/Reminder System - Call List Management - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Call Transcription - Caller ID - Campaign Management Software - Client Management - Collaboration Tools - Communication Management - Computer Telephony Integration ## Integrations (11 total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Sales Force Automation Software](https://www.getapp.ae/directory/338/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.getapp.ae/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.ae/directory/339/lead-management/software) - [Inside Sales Software](https://www.getapp.ae/directory/761/inside-sales/software) - [Sales Enablement Software](https://www.getapp.ae/directory/605/sales-enablement/software) - [Sales Engagement Platform Software](https://www.getapp.ae/directory/2791/sales-engagement-platform/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.ae/software/9908/zoho-crm) — 4.3/5 (6974 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.ae/software/142099/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18783 reviews) 4. [HubSpot CRM](https://www.getapp.ae/software/102533/hubspot-crm) — 4.5/5 (4458 reviews) 5. [Dynamics 365](https://www.getapp.ae/software/90844/dynamics-365) — 4.4/5 (5823 reviews) ## Reviews ### "Two thumbs up." — 5.0/5 > **Evangeline** | *14 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I love VanillaSoft's calendar. I have used other CRMs before and have always had to use an external calendar. They way it is set up for callbacks and an additional Event option on the calendar page gives me flexibility when scheduling appointment callbacks which is different than a phone call callback. > > **Cons**: After the call disconnects and after it is disposition if I need to add in additional notes then that process is slow. > > Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple. ----- ### "User Friendly CRM" — 4.0/5 > **Sydney** | *3 September 2025* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: I enjoy the ease of managing my business through a CRM system that is easy to learn, and not too coded. Easier to manage. > > **Cons**: That Accounting takes their time to get back to you on Payment errors that slow down my business\!\!\!\! > > I have been using VanillaSoft for the past 3 years and can't see myself learning a new CRM to use\!\!\! ----- ### "Support vs. Functionality" — 3.0/5 > **Raechel** | *29 August 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: It moves to your next call without having to analyze your calendar constantly easy to change/edit scripts and emails > > **Cons**: can't click on all of the corporate contacts from the lead inability to drag/drop contacts from one day to another > > My experience is to access my team's leads and ensure that they are resulting their calls and scheduling appropriately. ----- ### "Simple & Effective" — 5.0/5 > **Jameel** | *4 February 2026* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: The way it integrates with other software to allow for an efficient workspace is what stood out most right away. > > **Cons**: Multitasking is kind of limited, though the system provides more than enough information within its windows to do get the job done. > > Overall, my relationship with Vanillasoft is growing as I use it. Looking forward to seeing how it improves over time. ----- ### "Fantastic CRM with advanced tools & excellent customer support" — 5.0/5 > **Liz** | *11 November 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Great customer support, client support \& integrity. Highly recommend this platform to other businesses looking to grow \& support an advanced sales structure \& keep track of appointments, leads, and organizational needs. > > **Cons**: Not all of the reps on the phone have the same skill set/ depth of knowledge base. It all depends on who picks up the phone, how much support you receive. > > Excellent experience. We've known them for over 10 years \& each time we've advanced the tools we need to expand our business, VS has been right there with us to assist in the growth process. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ae/software/8355/vanillasoft?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/8355/vanillasoft) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data