--- description: Detailed reviews on Vanillasoft based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Vanillasoft with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vanillasoft Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/338/sales-force-automation/software) > [Vanillasoft](/software/8355/vanillasoft) # Vanillasoft Canonical: https://www.getapp.ae/software/8355/vanillasoft Page: 1 / 11\ Next: [Next page](https://www.getapp.ae/software/8355/vanillasoft?page=2) > VanillaSoft is a lead optimization system for fast-response sales teams. It prioritizes warm leads, streamlines agent workflows, and ensures calls, emails, and texts get through—avoiding spam filters and blocked calls. Sales teams stay efficient, effective, and connected, closing more deals. > > Verdict: Rated **4.6/5** by 233 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vanillasoft Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas: Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact. List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact. Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour. Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%. (data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 233 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VanillaSoft - **Location**: Plano, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Vanillasoft offers 3 bundles of features: Core. Advantage and Enterprise. These bundles offer increasing levels of functionality and are tailored to offer the maximum value for our customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Automatic Call Distribution - CRM Software - Calendar Management - Calendar/Reminder System - Call List Management - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Call Transcription - Caller ID - Campaign Management Software - Client Management - Collaboration Tools - Communication Management - Computer Telephony Integration ## Integrations (11 total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Sales Force Automation Software](https://www.getapp.ae/directory/338/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.getapp.ae/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.ae/directory/339/lead-management/software) - [Inside Sales Software](https://www.getapp.ae/directory/761/inside-sales/software) - [Sales Enablement Software](https://www.getapp.ae/directory/605/sales-enablement/software) - [Sales Engagement Platform Software](https://www.getapp.ae/directory/2791/sales-engagement-platform/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.ae/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.ae/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [HubSpot CRM](https://www.getapp.ae/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.getapp.ae/software/90844/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Two thumbs up." — 5.0/5 > **Evangeline** | *14 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I love VanillaSoft's calendar. I have used other CRMs before and have always had to use an external calendar. They way it is set up for callbacks and an additional Event option on the calendar page gives me flexibility when scheduling appointment callbacks which is different than a phone call callback. > > **Cons**: After the call disconnects and after it is disposition if I need to add in additional notes then that process is slow. > > Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple. ----- ### "VanillaSoft Review" — 5.0/5 > **Andrew** | *21 August 2025* | Banking | Recommendation rating: 8.0/10 > > **Pros**: VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and outbound calling. The pricing is reasonable compared to larger CRMs, and it gives smaller and mid-sized teams enterprise-level functionality without breaking the budget. > > **Cons**: The platform has a moderate learning curve. Basic functions like calling, lead tracking, and note-taking are straightforward, but admins may need extra time to fully customize workflows and reporting. Once trained, users find the system intuitive. > > VanillaSoft provides a reliable level of security with role-based permissions and data encryption. We’ve felt confident that customer information and leads are well-protected. ----- ### "Support vs. Functionality" — 3.0/5 > **Raechel** | *29 August 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: It moves to your next call without having to analyze your calendar constantly easy to change/edit scripts and emails > > **Cons**: can't click on all of the corporate contacts from the lead inability to drag/drop contacts from one day to another > > My experience is to access my team's leads and ensure that they are resulting their calls and scheduling appropriately. ----- ### "Definitely recommend vanilla soft" — 5.0/5 > **Kristian** | *12 December 2025* | Human Resources Software | Recommendation rating: 10.0/10 > > **Pros**: Makes it easy to call and the service is always online. Also integrates with all my leads making it easy > > **Cons**: What I least like about vanilla soft is the fact I can’t auto call and I have to click every time. Also it is alittle hard to use on my phone > > Vanilla soft has been good since I started using it making it easy to see my leads and text me constantly ----- ### "Streamlined Lead Management with Powerful Automation" — 5.0/5 > **Kathia** | *22 October 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Vanillasoft makes it easy to manage leads and automate follow-up tasks. The workflow automation saves a lot of time, and the interface is straightforward once you get used to it. I especially liked the call queue feature, it ensures reps never miss a lead and keeps outreach consistent. Their security features, including user permissions and data access controls, also inspire confidence. > > **Cons**: The reporting tools could be more customizable. Some analytics are locked behind higher tiers, and integrating with other CRMs or marketing tools sometimes requires manual setup or third-party connectors. The learning curve for new team members can also be a bit steep. also Clarity is dope. > > Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up. Customer support is responsive and knowledgeable, and onboarding resources are helpful. Once configured, it really boosts productivity and lead conversion rates. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ae/software/8355/vanillasoft?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/8355/vanillasoft) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data