--- description: Detailed reviews on NiCE CXone based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare NiCE CXone with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.ae/software/8391/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.getapp.ae/software/8391/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 582 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NiCE CXone It helps manage all interactions on a unified platform. Users can optimize customer experience for every type of conversation—from voice to digital messaging to chatbots and social. CXone is an interaction-centric platform built to master and orchestrate multiple interactions. CXone consolidates all communication channels, applications, data, and knowledge onto a single open cloud platform. This includes CX solutions such as routing, workforce engagement management, analytics, and digital—all natively available, streamlining operations and eliminating the need for complex integrations. Users can run third-party applications natively with CXone integration hubs and common administration and reporting frameworks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 582 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: $110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Center - Budgeting/Forecasting - CRM Software - Call Center Management - Call Disposition ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Workforce Management Software](https://www.getapp.ae/directory/267/workforce-management/software) - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) ## Alternatives 1. [Sobot Nexus](https://www.getapp.ae/software/2079329/sobot) — 4.9/5 (118 reviews) 2. [Ringover](https://www.getapp.ae/software/117547/ringover) — 4.7/5 (893 reviews) 3. [HoduCC](https://www.getapp.ae/software/456711/hoducc) — 4.6/5 (109 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Amazon Connect](https://www.getapp.ae/software/2057092/amazon-connect) — 4.5/5 (96 reviews) ## Reviews ### "Phone review" — 5.0/5 > **Christian** | *3 January 2025* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: The breakdown of how long I’ve been in each que > > **Cons**: The weird echo noise when on a call. Not much training available on how it works > > Simple layout. Great connection made when on the phone with customers ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 May 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Cons**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- ### "Omnichannel, Multi-site, International Contact Center" — 3.0/5 > **Verified Reviewer** | *11 November 2019* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. > > **Cons**: We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. > > InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). ----- ### "Dec.2019\_3M\_US\_Admin\_Support\_inContact" — 4.0/5 > **Shelly** | *12 December 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support. Our TAM is amazing \& knows her stuff. Reports are capable of great detail > > **Cons**: Because of the open structure to access so much detail, it takes time to analyze what everything means. The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem. We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there. > > Fast to learn Efficient to setup Good training documentation Wonderful tech support Great experience ----- ### "Unsatisfied with the support" — 4.0/5 > **Nathan** | *11 March 2020* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: The ease of use to setup and have an agent use the platform with very little training or other hand holding. > > **Cons**: The reporting is in need of some help. The reports are intuitive and at times seem to report data different than what we would see in real time. > > Very little though it is simple enough to get setup and having the agents use it when needed. ----- Page: 1 / 25\ Next: [Next page](https://www.getapp.ae/software/8391/incontact-call-center-software?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/8391/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data