TeamSupport

4.5 (847)
Write a Review!
The #1 customer support solution for B2B SaaS.

About TeamSupport

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.


Key benefits of TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)


Images

TeamSupport Software - AI Assist
TeamSupport Software - Customer Dashboard
TeamSupport Software - Customer Insights
TeamSupport Software - Open tickets
TeamSupport Software - Main Dashboard
TeamSupport Software - Customizable Live Chat
TeamSupport Software - Ticket Admin View
View 8 more
TeamSupport video
TeamSupport Software - AI Assist
TeamSupport Software - Customer Dashboard
TeamSupport Software - Customer Insights
TeamSupport Software - Open tickets
TeamSupport Software - Main Dashboard
TeamSupport Software - Customizable Live Chat
TeamSupport Software - Ticket Admin View

Not sure about TeamSupport? Compare with a popular alternative

TeamSupport

4.5 (847)
VS.
Highly reviewed

Starting Price

$29.00
month
$7.53
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

109
165

Integrations

40
22

Ease of Use

4.4 (847)
4.1 (14,904)

Value for Money

4.4 (847)
4.3 (14,904)

Customer Service

4.5 (847)
4.2 (14,904)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Jira

4.4
#1 Alternative to TeamSupport
JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues,...

HappyFox Help Desk

4.6
#2 Alternative to TeamSupport
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the...

Agiloft

4.9
#3 Alternative to TeamSupport
Agiloft’s CLM connects contractual commitments to business operations, allowing users to craft better contracts faster.

Salesforce Sales Cloud

4.4
#4 Alternative to TeamSupport
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Reviews

Overall rating

4.5 /5
(847)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

Already have TeamSupport?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 847
dishant
dishant
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Customer Support- worth to check

Reviewed on 22/12/2018

I really loved my experience with the TeamSupport. It is helping me in understanding the needs of...

I really loved my experience with the TeamSupport. It is helping me in understanding the needs of my customers better.

Our ability to reply to our customer's queries had been improved and now we can reply back to them in less time.

We found it very easy to use and if we find any problem regarding it's usage, it's amazing Support is available for us.

I would definitely recommend this to new customers.

Pros

I found it very easy to use and customize. While we were using the TeamSupport, we just got an issue regarding the customization, then we contacted the Support of TeamSupport and got the reply within 1 hour. Their Support which runs 24/7 is just amazing. They provide the ability to create custom field which is really helpful for people dealing with a lot of date regarding sales and purchase etc.

Cons

Although, it's very difficult to tell what I liked least about the TeamSupport. But still, I will suggest some improvements like the ability to open in new tabs, more compatibility with moderate specs PCs, email integration and more details regarding the creation of the tickets like place of the creation of the tickets.

Aldo
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Review for teamsupport

Reviewed on 23/11/2021

Pros

easy to use and has a lot of tools for all areas

Cons

probably user interface the interface can be confused for the end-users

Alternatives Considered

Odoo

Reasons for Switching to TeamSupport

the company used this software for some time and the implementation takes a lot of time
Andrew
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Do Not Use - After merger, support decreased and prices increased

Reviewed on 10/11/2023

We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our...

We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work.

Pros

The live chat function worked fine and has good intuitive tools

Cons

They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract.

Jeff
Jeff
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

Excellent web-based ticketing & task management software. Amazing live support.

Reviewed on 24/03/2015

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help...

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs.

Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!

Pros

We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients.

Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.

Cons

Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.

Alexander
Alexander
Overall rating
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

TeamSupport is better

Reviewed on 28/10/2016

TeamSupport has allowed the whole of Carters helpdesk to work efficiently and with organisation....

TeamSupport has allowed the whole of Carters helpdesk to work efficiently and with organisation. The allocation of users to tickets, escalating tickets and categorizing tickets off to certain types of support has greatly helped the whole helpdesk work with much more speed and organisation, streamlining each ticket to heldpesk staff with surplus information and legacy information should they need it to help solve a ticket.

Pros

All aspects of TeamSupport are a pro, there is only one negative

Cons

The only negative to teamsupport is being unable to open in seperate tabs, and that the tabs for tickets/inventory items open in the same browser window. This can make it quite confusing if you're used to having a couple of tabs open at one time. But once you've gotten used to it it's fine. For example you can use one specific browser for team support and then use multiple tabs in a different browser.

Showing 5 reviews of 847 Read all reviews

TeamSupport FAQs

Below are some frequently asked questions for TeamSupport.

TeamSupport offers the following pricing plans:

  • Starting from: $29.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

TeamSupport has the following typical customers:

11–50, 51–200, 201–500

TeamSupport supports the following languages:

English

TeamSupport supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TeamSupport integrates with the following applications:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral Video, RingEX, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter/X, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

TeamSupport offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for TeamSupport.