TeamSupport

The complete B2B solution for great customer support

About TeamSupport

At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.

Through customer management tools, powerful automations, omnichannel support, and a vast number of integrations, Support gives you 360-degree views of your customers.

By providing you with the context needed to understand your customers, tickets are solved faster, agents are more effective, customer relationships grow, and your customer experience is enhanced.


Key benefits of TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)


Images

TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection
View 28 more
TeamSupport video
TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection

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month
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Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.5 /5
(832)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

Already have TeamSupport?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 832
Jeff
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

Excellent web-based ticketing & task management software. Amazing live support.

Reviewed on 24/03/2015

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help...

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs.

Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!

Pros

We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients.

Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.

Cons

Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.

Gary
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

i enjoyed using team support

Reviewed on 19/02/2020

i had a great experience using this software. it was a joy in teaching y sales team how to use it...

i had a great experience using this software. it was a joy in teaching y sales team how to use it and they all had great feedback

Pros

i like the fact that team support is straight to the point with b2b and helps teams communicate efficiently
unique ticket id which helps major

Cons

it would be good if we did not have to refresh all the time for the unread to say read

Alternatives Considered

NICE CXone

Reasons for Switching to TeamSupport

because it was simple and time efficient and the help team is there to assist at any point in time
Stacy
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Team Support Review

Reviewed on 27/09/2020

We use TeamSupport everyday for managing our customer support tickets.

We use TeamSupport everyday for managing our customer support tickets.

Pros

The TeamSupport interface is not bad and the search has recently been improved in order to find things faster.

Cons

The configuration and setup is very non-intuitive and confusing. Also, it seems like they often have issues with the software spinning or not refreshing the data correctly (i.e. missing part of the ticket info). Another issue we ran into is that if a ticket is submitted that happens to have the same subject line as another ticket, it will add it to that ticket which can be very bad in HIPAA sensitive situations.

Response from TeamSupport

Hello Stacy,

We really appreciate you taking time to post your comments.

The TeamSupport platform is designed to be straightforward and simple to use, making your life easier! We're sorry to hear that has not been your experience.

Please give us the opportunity to learn more about your specific issues. I will have a member of our Customer Success team reach out to you directly.

We look forward to finding a solution.

Thank you,
Niki Finegan

Grace
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Best b2b customer support software

Reviewed on 16/02/2023

it has helped us get in touch with our customers through live chats and and the IT ticketing system...

it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries on time hence improving our relationship with our customers

Pros

I like the advanced automation and ticket management tools that allows me to automate repetitive processes this allows our desk agents to focus on solving sophisticated issues with our clients and building a stronger relationship with our customers other than keeping on replying our clients the same repetitive messages

Cons

The ticketing system is some time less effective especially when we alot tickets from clients are requested and some times emailing individual emails is tiresome, since it does not allow spamming other clients on the ticket list

Niyazuddin
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top quality product for customer support

Reviewed on 11/03/2023

It is a very good software to use for customer support

It is a very good software to use for customer support

Pros

This software is very easy and user friendly to use . We create tickets very easily and also It helps us many ways as it automatically send the mails of the open tickets so that we cannot miss anybody on mail .

Cons

No there is no such issue with the software .

Showing 5 reviews of 832 Read all reviews

TeamSupport FAQs

Below are some frequently asked questions for TeamSupport.

TeamSupport offers the following pricing plans:

  • Starting from: $49.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

TeamSupport has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

TeamSupport supports the following languages:

English

TeamSupport supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TeamSupport integrates with the following applications:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral MVP, RingCentral Meetings, RingCentral Video, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

TeamSupport offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for TeamSupport.