About TeamSupport
At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.
Through customer management tools, powerful automations, omnichannel support, and a vast number of integrations, Support gives you 360-degree views of your customers.
By providing you with the context needed to understand your customers, tickets are solved faster, agents are more effective, customer relationships grow, and your customer experience is enhanced.
Key benefits of TeamSupport
- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)
Images
Not sure about TeamSupport?
Compare with a popular alternative
TeamSupport
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Jira
NetSuite
HappyFox Help Desk
Agiloft
Reviews
Already have TeamSupport?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
-
Review Source
Overall rating
Excellent web-based ticketing & task management software. Amazing live support.
Reviewed on 24/03/2015
TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help...
TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs.
Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!
Pros
We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients.
Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.
Cons
Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
i enjoyed using team support
Reviewed on 19/02/2020
i had a great experience using this software. it was a joy in teaching y sales team how to use it...
i had a great experience using this software. it was a joy in teaching y sales team how to use it and they all had great feedback
Pros
i like the fact that team support is straight to the point with b2b and helps teams communicate efficiently
unique ticket id which helps major
Cons
it would be good if we did not have to refresh all the time for the unread to say read
Alternatives Considered
NICE CXoneReasons for Switching to TeamSupport
because it was simple and time efficient and the help team is there to assist at any point in time- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Team Support Review
Reviewed on 27/09/2020
We use TeamSupport everyday for managing our customer support tickets.
We use TeamSupport everyday for managing our customer support tickets.
Pros
The TeamSupport interface is not bad and the search has recently been improved in order to find things faster.
Cons
The configuration and setup is very non-intuitive and confusing. Also, it seems like they often have issues with the software spinning or not refreshing the data correctly (i.e. missing part of the ticket info). Another issue we ran into is that if a ticket is submitted that happens to have the same subject line as another ticket, it will add it to that ticket which can be very bad in HIPAA sensitive situations.
Response from TeamSupport
Hello Stacy,
We really appreciate you taking time to post your comments.
The TeamSupport platform is designed to be straightforward and simple to use, making your life easier! We're sorry to hear that has not been your experience.
Please give us the opportunity to learn more about your specific issues. I will have a member of our Customer Success team reach out to you directly.
We look forward to finding a solution.
Thank you,
Niki Finegan
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Best b2b customer support software
Reviewed on 16/02/2023
it has helped us get in touch with our customers through live chats and and the IT ticketing system...
it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries on time hence improving our relationship with our customers
Pros
I like the advanced automation and ticket management tools that allows me to automate repetitive processes this allows our desk agents to focus on solving sophisticated issues with our clients and building a stronger relationship with our customers other than keeping on replying our clients the same repetitive messages
Cons
The ticketing system is some time less effective especially when we alot tickets from clients are requested and some times emailing individual emails is tiresome, since it does not allow spamming other clients on the ticket list
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Top quality product for customer support
Reviewed on 11/03/2023
It is a very good software to use for customer support
It is a very good software to use for customer support
Pros
This software is very easy and user friendly to use . We create tickets very easily and also It helps us many ways as it automatically send the mails of the open tickets so that we cannot miss anybody on mail .
Cons
No there is no such issue with the software .
TeamSupport FAQs
Below are some frequently asked questions for TeamSupport.Q. What type of pricing plans does TeamSupport offer?
TeamSupport offers the following pricing plans:
- Starting from: $49.00/month
- Pricing model: Subscription
- Free Trial: Not Available
For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49
Q. Who are the typical users of TeamSupport?
TeamSupport has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TeamSupport support?
TeamSupport supports the following languages:
English
Q. Does TeamSupport support mobile devices?
TeamSupport supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TeamSupport integrate with?
TeamSupport integrates with the following applications:
Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral MVP, RingCentral Meetings, RingCentral Video, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM
Q. What level of support does TeamSupport offer?
TeamSupport offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for TeamSupport.
- Customer Service Software
- Help Desk & Ticketing Software
- Issue Tracking Software
- Complaint Management Software
- Customer Support Software
- Knowledge Base Software
- Customer Satisfaction Software
- Customer Success Software
- IT Service Management (ITSM) Software
- Service Desk Software
- Knowledge Management Software
- Live Chat Software
- Contact Center Software
- Customer Engagement Software
- Customer Experience Software
