About TeamSupport
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Key benefits of TeamSupport
With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster and your customers will be much happier! Our unique software solution is built with Business to Business (B2B) technology companies in mind, including Product & Inventory tracking features.
Manage customers as a company, not just on a tickets by ticket basis.
Improve resolution time and make sure no issues fall through the cracks.
Stop relying on email and let everyone on your team see everything that is happening in one place.
Identify patterns and flag customers who might be at risk due to high volume of ticket requests.
A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.
TeamSupport helps you:
(1) Decrease ticket resolution time.
(2) Work more effectively as a team.
(3) Better understand your customers both as individuals and at a company level.
(4) Improve Support Team Productivity
Devices
Business size
Markets
Australia, Canada, Germany, United Kingdom, India, Mexico, United States and 2 others
Supported Languages
English
Images
Features
Total features of TeamSupport: 102
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asset Lifecycle Management
- Assignment Management
- Auto-Responders
- Automated Routing
- CRM Software
- Calendar Management
- Call Center Management
- Case Management Software
- Change Management Software
- Chat/Messaging
- Chatbot Software
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Contact Database
- Contact Management Software
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management Software
- Email Templates
- Event Triggered Actions
- Feedback Management
- Forms Management
- Help Desk Management
- Incident Management Software
- Interaction Tracking
- Inventory Management Software
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking Software
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple User Accounts
- Network Monitoring Software
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Project Management Software
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Media Monitoring Software
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management Software
- Third Party Integrations
- Ticket Management
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management Software
Alternatives
Zendesk
Freshdesk
Odoo
Intercom
Reviews
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- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Team support makes us a more efficient with customer support.
Reviewed on 10/07/2018
Pros
Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.
Cons
It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Intuitive, Useful Software Company-wide
Reviewed on 24/03/2021
Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong...
Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.
Pros
I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.
Cons
Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.
Response from TeamSupport
Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.
We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.
- Industry: Education Management
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Review for teamsupport
Reviewed on 23/11/2021
Pros
easy to use and has a lot of tools for all areas
Cons
probably user interface the interface can be confused for the end-users
Alternatives Considered
OdooReasons for Switching to TeamSupport
the company used this software for some time and the implementation takes a lot of time- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
RodsReview
Reviewed on 05/07/2016
Been on the system of a year and half and the same issue still plague me. I have submitted Numerous...
Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.
Pros
-Its Cheap per seat,
-Its customization of fields
Cons
-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.
- Industry: Apparel & Fashion
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Expert opinion
Reviewed on 01/01/2022
i was very happy to use this application but this is not the end of the world so please always make...
i was very happy to use this application but this is not the end of the world so please always make this application up to date.
Pros
this is good for customer support and get feedback from your target audience. i prefer to use this application for the value addition of customer response to your product
Cons
there are few things still missing like customer rating for the improvement.
add new features to get more acute data from the potential customer.
TeamSupport FAQs
Below are some frequently asked questions for TeamSupport.Q. What type of pricing plans does TeamSupport offer?
TeamSupport offers the following pricing plans:
- Starting from: $50.00/month
- Pricing model: Subscription
- Free Trial: Available
Support Desk : $50/month per user* Enterprise: $69/month per user* *with annual billing Payments may be made monthly or annually Free trial - no credit card required All plans include unlimited support & training
Q. Who are the typical users of TeamSupport?
TeamSupport has the following typical customers:
51-200, 201-500, 501-1,000, 1,001+
Q. What languages does TeamSupport support?
TeamSupport supports the following languages:
English
Q. Does TeamSupport support mobile devices?
TeamSupport supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TeamSupport integrate with?
TeamSupport integrates with the following applications:
Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, Facebook for Business, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM
Q. What level of support does TeamSupport offer?
TeamSupport offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for TeamSupport.
