LiveHelpNow
Help desk and live chat solution for customer service
4.6 /5 (70 reviews) Write a Review!LiveHelpNow Overview
What is LiveHelpNow?
LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give users insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.
This data can be used to tailor the kind of chat offered to customers and to display promotional ads. Agents can transfer files as they chat and tag chats for later review. Users can generate chat transcripts for customers and chat history for agents. Chat history and reports, customizable surveys and performance analytics further help to better understand customers.
Aside from live chat and customer engagement, LiveHelpNow also helps streamline email and ticket management with the ability to convert emails and Twitter mentions to tickets, ticket log filtering and search, ticket status updates, canned responses, ticket transcripts and more.
Businesses can further improve their customer service and free up agent time by publishing an SEO-friendly, fully searchable knowledge base, and can also create private articles for internal use and training documentation for best practices.
The call management features of LiveHelpNow allow businesses to offer 24/7 contact with customizable call-back forms, notifications, call logs and a digital voice mail service. Agents can look up a customer's entire call history and use filters to find specific information.
LiveHelpNow Overview
Pricing
Pricing options
Monthly Plan:
Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*
More than 3 products = 30% reduction = $ 50.40* for all 4 modules
*Per agent
LiveHelpNow Features
Media
LiveHelpNow Reviews
LiveHelpNow Reviews
It has been good, but i have recently noticed less down time with the program than before.
Use it to communicate to my customer via chat, help them with their orders, or questions.
Easy to customize to suit your needs!
More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
User friendly and a good quality software
Well it makes my job easier especially the option to chat in different languages.
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It has been good, but i have recently noticed less down time with the program than before.
Pros
How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
Cons
Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
Response from LiveHelpNow
Hello David,
Thank you for your review!
Just a quick note that our newest app is available in the Mac App Store:
https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12
Thank you,
LiveHelpNow crew
Best economical chat app in the market
Pros
Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.
Cons
Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option.
Response from LiveHelpNow
Hello Mark,
Thank you so much for the kind feedback!
A few months back we released an embedded chat window, which no longer presents chat as a popup window which your account is currently using but rather as an overlay within your website giving you literally unlimited options in customization.
Hope you will check it out in Admin Panel>Chat system->Installation>Embedded
Again,
thank you for being a loyal client! Much appreciated!
LiveHelpNow team
Basic chat client, affordable price, but a lot to be desired
Pros
Very affordable solution if you are just looking for the basics in a chat client.
Cons
Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce.
Admin Panel/UI is clunky, out-of-date and not intuitive.
Response from LiveHelpNow
Very sorry to hear such a low opinion on the LiveHelpNow suite.
Not sure if you tested the platform fully.
We would be happy to schedule a full private demo.
We do have a very sophisticate Chat Bot:
https://www.livehelpnow.net/live-help-bot
We also offer state-of-the-art integration with SalesForce and tens of other CRM systems.
LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology.
Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
Accept chat over SMS (customers can text for support!)
Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)!
Chat Bot, Instant Language translation,Auto tagging, and more.
Is it possible you missed those?
Easy to customize to suit your needs!
More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
Pros
We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
Cons
We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
User friendly and a good quality software
Well it makes my job easier especially the option to chat in different languages.
Pros
It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
Cons
The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
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LiveHelpNow Pricing
LiveHelpNow Pricing
Monthly Plan:
Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*
More than 3 products = 30% reduction = $ 50.40* for all 4 modules
*Per agent
Monthly Plan:
Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*
More than 3 products = 30% reduction = $ 50.40* for all 4 modules
*Per agent
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LiveHelpNow Features
LiveHelpNow Features
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Categories
Categories
Additional information for LiveHelpNow
Additional information for LiveHelpNow
Key features of LiveHelpNow
- @mentions
- API
- Access control
- Alerts / escalation
- Automatic lead distribution
- Automatic notifications
- Behavior tracking
- Best practices repository
- CRM integration
- Call recording
- Callback scheduling
- Capture call back requests
- Categorization
- Chat
- Chat transcript
- Client portal
- Contact history
- Conversion tracking
- Create customizable surveys
- Create promotional ads
- Custom forms
- Custom information feed
- Customer database
- Customer experience management
- Customer service analytics
- Customizable surveys
- Customizable templates
- Data import/export
- Dynamic FAQ
- Email templates
- Employee management
- Employee onboarding
- Employee profile
- Engagement analytics
- Escalation management
- Event triggered actions
- Export chat history & all other reports
- Exportable ticket transcripts
- Feedback collection
- Feedback management
- File transfer
- Filtered views
- Follow-up scheduling
- Full email & ticket management
- HIPAA compliance
- Help desk integration
- Hot leads & customer lists
- Inbox management
- Instant language translation
- Instant messaging
- Lead capture
- Lead distribution
- Lead generation
- Macros
- Mobile integration
- Monitor agent performance
- Multi-channel communication
- Multi-channel management
- Multi-channel marketing
- Multi-language
- PCI DSS compliance
- Performance reports
- Permission management
- Productivity reporting
- Project time tracking
- Promotions management
- Ratings & reviews
- Real time monitoring
- Real time notifications
- Realtime visitor monitoring
- Receiving
- Record call logs
- Reporting & statistics
- Reporting and analytics
- Request assignment
- Role-based permissions
- SMS integration
- Search functionality
- Self-service portal
- Social insights
- Social media metrics
- Social network marketing
- Support ticket tracking
- Survey management
- Surveys & feedback
- Tagging
- Third party integration
- Ticket status updates
- Training documentation & best practices
- Training management
- Trouble ticketing
- Visitor action triggers
- Visitor tracking
- Voice mail
Benefits
LiveHelpNow FAQs
LiveHelpNow FAQs
Below are some frequently asked questions for LiveHelpNow.
Q. What type of pricing plans does LiveHelpNow offer?
LiveHelpNow offers the following pricing plans:
Starting from: $21.00/month
Pricing model: Subscription
Free Trial: Available
Monthly Plan: Live Chat: $ 21.00* Email-Ticket Management: $ 21.00* Knowledge Base: $ 21.00* Call Management: $ 9.00* More than 3 products = 30% reduction = $ 50.40* for all 4 modules *Per agent
Q. What are the main features of LiveHelpNow?
LiveHelpNow offers the following features:
- @mentions
- API
- Access control
- Alerts / escalation
- Automatic lead distribution
- Automatic notifications
- Behavior tracking
- Best practices repository
- CRM integration
- Call recording
- Callback scheduling
- Capture call back requests
- Categorization
- Chat
- Chat transcript
- Client portal
- Contact history
- Conversion tracking
- Create customizable surveys
- Create promotional ads
- Custom forms
- Custom information feed
- Customer database
- Customer experience management
- Customer service analytics
- Customizable surveys
- Customizable templates
- Data import/export
- Dynamic FAQ
- Email templates
- Employee management
- Employee onboarding
- Employee profile
- Engagement analytics
- Escalation management
- Event triggered actions
- Export chat history & all other reports
- Exportable ticket transcripts
- Feedback collection
- Feedback management
- File transfer
- Filtered views
- Follow-up scheduling
- Full email & ticket management
- HIPAA compliance
- Help desk integration
- Hot leads & customer lists
- Inbox management
- Instant language translation
- Instant messaging
- Lead capture
- Lead distribution
- Lead generation
- Macros
- Mobile integration
- Monitor agent performance
- Multi-channel communication
- Multi-channel management
- Multi-channel marketing
- Multi-language
- PCI DSS compliance
- Performance reports
- Permission management
- Productivity reporting
- Project time tracking
- Promotions management
- Ratings & reviews
- Real time monitoring
- Real time notifications
- Realtime visitor monitoring
- Receiving
- Record call logs
- Reporting & statistics
- Reporting and analytics
- Request assignment
- Role-based permissions
- SMS integration
- Search functionality
- Self-service portal
- Social insights
- Social media metrics
- Social network marketing
- Support ticket tracking
- Survey management
- Surveys & feedback
- Tagging
- Third party integration
- Ticket status updates
- Training documentation & best practices
- Training management
- Trouble ticketing
- Visitor action triggers
- Visitor tracking
- Voice mail
Q. Who are the typical users of LiveHelpNow?
LiveHelpNow has the following typical customers:
Small Business, Mid Size Business
Q. What languages does LiveHelpNow support?
LiveHelpNow supports the following languages:
English
Q. Does LiveHelpNow support mobile devices?
LiveHelpNow supports the following devices:
Android, iPhone
Q. What other apps does LiveHelpNow integrate with?
LiveHelpNow integrates with the following applications:
Agile CRM, GetResponse, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, PipelineDeals, Twitter, Wordpress, Wordpress, Zendesk
Q. What level of support does LiveHelpNow offer?
LiveHelpNow offers the following support options:
Knowledge Base, Online Support, Phone Support
Use it to communicate to my customer via chat, help them with their orders, or questions.