About Kayako
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.
Help customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding.
Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from over 650+ apps for immediate context.
Pricing starting from:
$30.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kayako
Key benefits of Kayako
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$30.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kayako
Images
Features
Total features of Kayako: 75
Alternatives
Freshdesk
Jira
Intercom
Olark
Reviews
Already have Kayako?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We have used kayako for years now. It's very valuable to our day-to-day operations.
Reviewed on 22/06/2018
Very easy to use. Helps us track hundreds of email tickets daily.
Very easy to use. Helps us track hundreds of email tickets daily.
Pros
It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.
Cons
I really don't have a negative comment to say about the software. It's invaluable to our operation. Kayako customer support is alway able to assist quickly in real time.
- Industry: Higher Education Software
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Recent price changes made it too expensive for us
Reviewed on 29/06/2018
We have our helpdesk using this every day. We get very few user complaints about the ticket system...
We have our helpdesk using this every day. We get very few user complaints about the ticket system itself.
Pros
Admin tools for automatically dealing with tickets are great. Actually handling tickets is very easy, as is adding internal notes.
Cons
Agent ability to search tickets is lacking. We had to make some changes to let our supervisors see every ticket message even if it is deleted by an agent.
We could never get the knowledgebase to work the way we wanted.
Sometimes it is not clear who is getting copied on any specific ticket reply.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Can't Trust Kayako
Reviewed on 21/04/2019
Kayako has been a horrible choice for us. They dropped support for the Kayako Fusion Helpdesk (Self...
Kayako has been a horrible choice for us. They dropped support for the Kayako Fusion Helpdesk (Self Hosted) and started pushing existing customers to pay for an annual support/upgrade renewal only later to jack up the prices the following year and disabling our perpetual license. Don't trust this company and their tactics. We purchased a perpetual license we can no longer access or use anymore.
Pros
Self Hosted Helpdesk
Feature Rich Software
Cons
Kayako constantly changes their product offering without offering their customers much of a choice.
- Industry: Computer Software
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Support system missing a CRM
Reviewed on 14/06/2018
We had Zendesk before but Kayako is a really serious support ticket system
I wish the price were...
We had Zendesk before but Kayako is a really serious support ticket system
I wish the price were better
Pros
Easy to use, depending on your license is very customizable.
Once the ticket is created adding notes, screenshots and files is really simple and fast
Cons
API or link to CRM directly is really needed
External add on works but with serious limitations.
Old kayako had a voip system to do phone calls
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We've used Kayako for years and it's been great!
Reviewed on 07/11/2017
Great product. Great Support.
Great product. Great Support.
Pros
Simple, Easy to Use, Customisable and Good Support. We've used this software for over 6 years now and it's never let us down.
Cons
Some areas could use updating but they're not broken, just need some improvement :) Also the recent pricing increase was expected but of course paying more for something is always a dislike :)
Kayako FAQs
Below are some frequently asked questions for Kayako.Q. What type of pricing plans does Kayako offer?
Kayako offers the following pricing plans:
- Starting from: $30.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Q. Who are the typical users of Kayako?
Kayako has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kayako support?
Kayako supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
123FormBuilder, ActiveCampaign, Adobe Commerce, Alchemer, Basecamp, BigCommerce, CA Flowdock, Campaign Monitor, Chargebee, Chargify, Citrix Podio, Constant Contact, Dropbox Business, Drupal, Eventbrite, FreshBooks, Geckoboard, GetResponse, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Google Workspace, HipChat, Hootsuite, HubSpot CRM, Hubstaff, InsightSquared, Intercom, Jira, Joomla, Keap, LinkedIn for Business, Mailchimp, Marketo Engage, Meta for Business, Microsoft Outlook, Nicereply, Nimble, PagerDuty, PayPal, Pipedrive, Pivotal Tracker, QuickBooks Online Advanced, Quickbooks Online, Recurly, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SalesforceIQ, Shopify, Slack, Stripe, SugarCRM, SurveyMonkey, Teamwork, Trello, Twitter, Typeform, WooCommerce, WordPress, Wufoo, Xero, Yammer, Zapier, Zoho CRM, Zuora
Q. What level of support does Kayako offer?
Kayako offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Kayako.
