About When I Work
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Send the schedule to staff with just a click—they can get it via notification, email, or text. Activate Time & Attendance to let employees use a mobile time clock through their own device or one you set up as a terminal. Manage shift requests, time off and availability and easily let employees communicate with each other. You can even integrate your payroll provider to streamline the process even more.
When I Work is the perfect tool for small business owners, operations managers, HR managers, or anyone managing hourly schedules. It is available for a 14-day free trial.
Pricing starting from:
$2.50/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to When I Work
Key benefits of When I Work
Easy-to-use staff scheduling software saves time and reduces conflicts.
Visualization tools allow for insight into workload & overtime.
Staff communication tools facilitate easy shift changes and other updates.
Free app for iPhone and Android lets your workforce carry the schedule in their pocket.
Time saving features like schedule templates reduce hours spent scheduling and saves money.
Devices
Business size
Markets
Australia, Canada, Germany, United Kingdom, Ireland, Netherlands, New Zealand, Singapore, United States, South Africa and 5 others
Supported Languages
English
Pricing starting from:
$2.50/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to When I Work
Images
Features
Total features of When I Work: 112
Alternatives
Sling
7shifts
Homebase
ADP Workforce Now
Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Most handy tool for our variable staff schedules
Reviewed on 15/05/2022
Pros
I like how easy it is to schedule and adjust the schedule of staff, and how they can swap and take time off easily with MINIMAL to no involvement from management.
Cons
I have no faults for this software. It's amazingly easy to use and I've had little to fault them on after nearly a decade of use.
Response from When I Work
Good afternoon Boyd,
Cassee here with our Customer Care team. We received your feedback and I wanted to take a moment to follow up with you!
We greatly appreciate that you took the time to provide feedback on When I Work. I'm so glad to hear that we've been able to help you manage your team's shifts and time off. Our goal is to make work less work, and it's always great to hear when we've hit the mark!
Thanks again for taking the time to respond. Our care team would be happy to help if you ever have any additional questions!
Best regards,
Cassee
- Industry: Utilities
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Scheduling Made Easy
Reviewed on 02/06/2022
Pros
For employers, it's incredibly easy to manage your employees hours all in one place, and for employees it helps manage your own hours and keep track of your hours that will be on your paychecks, add a great user interface and very user friendly options and that gives you a great application.
Cons
A lack of mobile notifications from the app, buggy clock-ins and outs and a lack of a texting feature both on 1on1 sense and a group sense, the app leaves much to be desired.
Response from When I Work
Hi Kevin, Thank you for taking the time to leave a review. It's great to hear that When I Work makes it easy to manage employees. Our Customer Care team would be happy to assist with clock in and notifications within the app. If you would like some assistance, can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket. Thank you!
- Industry: Education Management
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Deceptive billing practices
Reviewed on 17/02/2020
The software is okay. The program usually does what it should when it is not glitching. After 3+...
The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.
Pros
It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.
Cons
Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.
Response from When I Work
Hello -
Thanks for taking a moment to share some feedback with us.
I'm glad to hear that the software was meeting your needs for your workplace.
I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.
I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.
If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/
Kindly,
Adrianne
- Industry: Food Production
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
When I work
Reviewed on 22/04/2022
I loved the when i work app very much. I was able to look at my shifts as well as change and drop...
I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.
Pros
When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.
Cons
there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.
Alternatives Considered
ADP Workforce NowReasons for Switching to When I Work
I heard from other stores that have used the software as well as reading reviews online.Response from When I Work
Hi Krissy,
Thanks so much for taking the time to share this feedback with us!
We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.
Please let us know if any questions come up, we're always happy to help.
Warmly,
Chelo
- Industry: Insurance Software
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convenient to have, at a decent cost for the extra features
Reviewed on 20/05/2022
Have been using for years, and don't see a day when I'd consider using anything else. Enjoying the...
Have been using for years, and don't see a day when I'd consider using anything else. Enjoying the program.
Pros
Mostly everything, easy to understand. To get around. To set up. To download reports. To welcome each staff. Easy all around.
Cons
I wish it had slightly more clarity on the individualized permissions / features. Has a good amount of specific features, but one by one would be helpful when granting permission to managers.
Response from When I Work
Hi Jessica,
Natalie here with the Customer Care team at When I Work! Thank you so much for the review! We're happy to hear When I Work has met the mark for you and your team. With respect to manager permissions, I can definitely see how it'd be helpful to expand the options for customizing permissions on an individual basis, and we're always looking for ways to improve the app, so I appreciate you taking the time to leave your feedback. If you have any questions or other thoughts you'd like to share, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we love hearing from you!
Best,
Natalie
When I Work FAQs
Below are some frequently asked questions for When I Work.Q. What type of pricing plans does When I Work offer?
When I Work offers the following pricing plans:
- Starting from: $2.50/month
- Pricing model: Subscription
- Free Trial: Available
Standard plan starts at $2.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Q. Who are the typical users of When I Work?
When I Work has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does When I Work support?
When I Work supports the following languages:
English
Q. Does When I Work support mobile devices?
When I Work supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does When I Work integrate with?
When I Work integrates with the following applications:
321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier
Q. What level of support does When I Work offer?
When I Work offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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