About Keap

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Pricing starting from:

$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, New Zealand, United States

Supported Languages

Arabic, Dutch, English, French, German , Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Pricing starting from:

$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Keap Software - Infusionsoft E-Commerce tools
Keap Software - Lead management in Infusionsoft for visual lead scoring
Keap Software - Custom branded email marketing campaign with Infusionsoft
Keap Software - Infusionsoft dashboard
Keap Software - Organize daily tasks using Infusionsoft CRM
Keap Software - Contact records in Infusionsoft's CRM
Keap Software - Mobile responsive email builder
Keap Software - Responsive email templates to choose from
Keap Software - Engagement tracking & follow-up message customization
Keap Software - Calendar and task management
Keap Software - Website visitor activity tracking
Keap Software - Sales & pipeline reports
View 14 more
Keap video
Keap video
Keap Software - Infusionsoft E-Commerce tools
Keap Software - Lead management in Infusionsoft for visual lead scoring
Keap Software - Custom branded email marketing campaign with Infusionsoft
Keap Software - Infusionsoft dashboard
Keap Software - Organize daily tasks using Infusionsoft CRM
Keap Software - Contact records in Infusionsoft's CRM
Keap Software - Mobile responsive email builder
Keap Software - Responsive email templates to choose from
Keap Software - Engagement tracking & follow-up message customization
Keap Software - Calendar and task management
Keap Software - Website visitor activity tracking
Keap Software - Sales & pipeline reports

Features

Total features of Keap: 146

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Batch Processing
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Click Tracking
  • Client Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Dashboard Software
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • Event Triggered Actions
  • FAQ
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Image Library
  • Interaction Tracking
  • Inventory Management Software
  • Invoice Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Engagement
  • Lead Generation Software
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat Software
  • Marketing Automation Software
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Online Booking
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics Software
  • Pricing and Cost Calculations
  • Prioritization
  • Promotions Management
  • Prospecting Tools
  • Publishing Options
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Reporting
  • Reference Usage Tracking
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Responsive
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting Software
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shopping Cart Software
  • Social Marketing
  • Source Tracking
  • Spam Blocker
  • Subscriber Management
  • Tagging
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Management Software
  • XML / RSS
  • eCommerce Management

Alternatives

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monday.com

4.6
#2 Alternative to Keap
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

ClickFunnels

4.6
#3 Alternative to Keap
ClickFunnels is a cloud-based marketing automation and web page building solution with which businesses can design and...

SugarCRM

3.8
#4 Alternative to Keap
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting,...

Reviews

Overall rating

4.1 /5
(1,148)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
3.5/5
Customer Support Software
4.0/5

Already have Keap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,148
Kavindu Githsara
Overall rating
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Well Established Online CRM Platform with Marketing Tools

Reviewed on 07/10/2022

We used keap to manage our customers database. we did email marketing, lead generation , internal...

We used keap to manage our customers database. we did email marketing, lead generation , internal forms, email templates and automate campaigns and more. I'm happy to tell you, even we can find lots of cheap CRM systems out there, Keap is the best and it's worth for money. because, everyday they are trying to give us the best experience. we got recurring updates with lots of new features. One more thing to mention. There customer support was very helpful for our staff when they onboarding. Not only for staff but for admin too. timely support is given by them. I would like to recommend Keap CRM for any business out there. go ahead without any hesitation. At first it will be hard to adopt a new system. but when it comes to Keap, They will help you to get there without any troubles.

Pros

This system has everything that needs for a business for up and running. Even for a startup business also able to adopt this system to their workplace very easily. The best feature that i saw is Email Automation. As a admin i was able to create and schedule lots of email campaigns for our customers. it is very easy and straight forward. Campaign builder interface is very user friendly. even my non computer literacy people also can build and automate an process within few minutes. It provides lots of integration options with third party applications. Also It provides lots of tools to manage our marketing procedures.

Cons

Nothing to complain but i would like to mention that there should be more tutorials/guides and onboarding trainings for users.

Response from Keap

Hi Kavindu,
Thank you so much for taking the time to leave a review! I'm glad to hear that Keap's feature set has met many of your business needs and our support team helped you integrate it seamlessly into your business.

Jeff M
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

All in one business solution.

Reviewed on 04/11/2022

Its been good. The have helped me create over twenty one thriving businesses. I am still creating...

Its been good. The have helped me create over twenty one thriving businesses. I am still creating more.

Pros

The automation of all of the different Services needed to run a small business. CRM, phone, text in the app or desktop, email, scheduling, quotes, invoices, estorefront, Payment Gateway, Keap is all you need to run a local business.

Cons

The didn't have any pre configured solution for specific industry like contractors, handyman or brick and mortar stores, Doctors or Dentist, etc.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Keap

No automation and cost is very different...

Switched From

Salesforce Sales Cloud

Reasons for Switching to Keap

The automation was limited and I get more complete service offering with Keap.
Anthony
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Wiped our data and was not able to retrieve it

Reviewed on 09/11/2022

Negative.

Negative.

Pros

No comment as our expierience was negative.

Cons

The system was setup and the processes were flowing, however, at one point the credit card expired and the account/data got wiped. After heavily researching and trying to find out what happened we found that the account rep only contacted the email they had on file (which was incorrect) before wiping our data. At no point was our organisation contacted by any other means i.e. telephone, other than contacting the incorrect email address. Our data and configurations have now been wiped and are irretrievable.We have been told that our only option is to start an account and create the process again. Unacceptable for a company practice.

Denise
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Keap, a robust and user-friendly program

Reviewed on 06/09/2022

It provides us with the flexibility to perform a wide range of segmentation operations to meet our...

It provides us with the flexibility to perform a wide range of segmentation operations to meet our specific requirements; for example, when developing a marketing campaign, we can divide our target audience into subsets based on factors such as their level of product familiarity, the frequency with which they make purchases, and their potential lifetime value as customers. It also includes a customer relationship management system that lets us delegate work and monitor both individual and collective productivity.

Pros

With the support of Keap, I am able to automate my clients' operations. Through the use of numerous opt-in methods, I am able to collect leads, develop and release goods, and set up automated distribution schedules for both products and campaign emails. In order to streamline the referral procedure, you can use the referral partner function.

Cons

If a contact does not seem to be actively engaged, Keap will mark it as opted out. To fully take advantage of the program's features, I believe it requires a significant time commitment to study each module and tool.

Response from Keap

Hi Denise,
Thank you so much for taking the time to leave a review. I'm so glad to hear tha Keap is an effective solution in your business for lead management, SEO, and more.

Joane DanElle
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Designed for advanced marketers!

Reviewed on 09/08/2022

Overall, I see the benefits of Keap/Infusionsoft and if I had the big budget to hire someone to set...

Overall, I see the benefits of Keap/Infusionsoft and if I had the big budget to hire someone to set it all up, I can see how powerful it could be. But unfortunately, I was sold a solution that I was no where near ready for. I think this is perfect for the advanced marketer who has plenty of experience with funnels, CRM, automation etc. Unfortunately for me, it was too much, too soon!

Pros

I loved how it was an all-in-one platform!

Cons

It was incredibly hard to set up and use because the sales person forgot to mention that it was a robust solution for the more experienced marketer. So when I was first learning to create funnels, Keap/Infusionsoft was just too advanced for me.

Alternatives Considered

ActiveCampaign, ClickFunnels, Ontraport, Kartra, Kajabi, and Leadpages

Reasons for Choosing Keap

I was looking for an all-in-one marketing platform.

Switched From

Ontraport and Mailchimp

Reasons for Switching to Keap

It seemed like the best option at the time, however, I didn't realize how advanced I had to be (at the time).

Response from Keap

Hi Joane,
I'm sorry to hear that you found Keap difficult to set up in your business. I encourage you to check out some of our resources - including our onboarding coaching options, our live events designed to help you in your Keap app (https://keap.com/resources/events) and the Keap help center (https://help.keap.com/help) to get better acclimated in your app.

Showing 5 reviews of 1,148 Read all reviews

Keap FAQs

Below are some frequently asked questions for Keap.

Keap offers the following pricing plans:

  • Starting from: $59.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Keap is available across three pricing plans, outlined below: Lite: $79/month Pro: $159/month Max: $159/month

Keap has the following typical customers:

Self Employed, 2-10, 11-50

Keap supports the following languages:

Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Keap supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Keap integrates with the following applications:

40Nuggets, AdEspresso, Adobe Commerce, AppointmentCore, Arborgold, Automate.io, Bedrock Data, BigCommerce, Birdeye, Bonjoro, Booker, Call Loop, ClicData, Cyfe, Deadline Funnel, Dropbox Business, Eventbrite, FuseDesk, Gmail, GoTo Webinar, Google Calendar, Google Contacts, Google Drive, Graphly, Help Scout, Higher Logic Thrive, Instapage, Interact, Jotform, Justuno, LeadDyno, Leadpages, LeadsBridge, LinkTrust, LiveChat, MOBIT, Mailchimp, Meta for Business, Microsoft Outlook, Mobiniti, Operations Hub, OptinMonster, Picreel, Pipedrive, Privy, Privy, QuickBooks, QuickBooks Online Advanced, QuickTapSurvey, Quickbooks Online, RESULTS.com, Salesforce Sales Cloud, ScheduleOnce, Setmore, Shift4Shop, Shopify, Slack, Slemma, Speak2Leads, Sync2CRM, TenFold, ThriveCart, Trello, Twilio, Typeform, WebMerge, Webgility, WebinarJam, Wisepops, Wistia, WooCommerce, WordPress, Workato, Wufoo, Xero, Zapier, Zen Cart, Zendesk Suite, Zoom Meetings

Keap offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Keap.