Keap

An all-in-one CRM, sales and marketing automation software

4.1 /5 (1073 reviews) Write a Review!

Keap Overview

What is Keap?

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Keap Overview

Pricing

Starting from
$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts at $79 for 500 contacts and unlimited emails.


Keap Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
Arabic, Dutch, English, French, German and 6 others, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Media

Infusionsoft E-Commerce tools
Lead management in Infusionsoft for visual lead scoring
Custom branded email marketing campaign with Infusionsoft
Infusionsoft dashboard
Organize daily tasks using Infusionsoft CRM
Contact records in Infusionsoft's CRM
Mobile responsive email builder
Responsive email templates to choose from
Engagement tracking & follow-up message customization
Calendar and task management
Keap video Keap video Keap screenshot: Infusionsoft E-Commerce tools Keap screenshot: Lead management in Infusionsoft for visual lead scoring Keap screenshot: Custom branded email marketing campaign with Infusionsoft Keap screenshot: Infusionsoft dashboard Keap screenshot: Organize daily tasks using Infusionsoft CRM Keap screenshot: Contact records in Infusionsoft's CRM Keap screenshot: Mobile responsive email builder Keap screenshot: Responsive email templates to choose from Keap screenshot: Engagement tracking & follow-up message customization Keap screenshot: Calendar and task management

Keap Reviews

Keap Reviews

Overall rating
4.1
/
5
Excellent
504

Very good
344

Average
127

Poor
49

Terrible
49

Value for Money
3.8
Features
4.1
Ease of Use
3.5
Customer Support
4.1
79% recommended this app
Mindy I.

Great for an all-in-one service

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.


Bob G.

I love Infusionsoft

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.


Suzanne D.

Great for eCommerce... Unfortunately, our sites are not eCommerce


Anthony H.

Perfect CRM for small businesses!


John A.

Infusionsoft not Keap

Excellent, I am approaching 7 years using this software and am still happy with it.


Mindy I.
Industry: Graphic Design
Company size: Self Employed

Great for an all-in-one service

Used Weekly for 6-12 months
Reviewed on 29/12/2020
Review Source: Capterra

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Bob G.
Industry: Retail
Company size: 51-200 Employees

I love Infusionsoft

Used Daily for 2+ years
Reviewed on 16/08/2019
Review Source: SoftwareAdvice

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Pros

Easy to use.
I can create Campaigns and email marketing
Does a great job of segmenting customers

Cons

Search options are limited
Onboarding costs are high

Response from Keap

Bob,
Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business!

All the best,
Paige, Social Media Specialist at Keap

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Suzanne D.
Industry: Marketing & Advertising

Great for eCommerce... Unfortunately, our sites are not eCommerce

Reviewed on 24/05/2016
Review Source: SoftwareAdvice

Pros

InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.

Cons

Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Anthony H.
Industry: Internet
Company size: 51-200 Employees

Perfect CRM for small businesses!

Used Daily for 2+ years
Reviewed on 25/10/2020
Review Source: Capterra

Pros

Keap improves organization, increases productivity and delivers to your customers every step of the way with easy client database software. Eliminate the spreadsheet with Keap's customer management system. I love that all your customer activities and communications are gathered in one place. I also like the ease of use. It's hard enough to deal with the complex marketing challenges business owners face, but simple enough that you can train your staff to use this software in a matter of days. A software that I am generally satisfied with.

Cons

I haven't had any negative experiences so far.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John A.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Infusionsoft not Keap

Used Daily for 2+ years
Reviewed on 07/07/2020
Review Source: Capterra

Excellent, I am approaching 7 years using this software and am still happy with it.

Pros

I use the Infusionsoft product as opposed to the Keap product. I like the flexibility and robustness of the campaign builder.

Cons

It can be challenging to train others on the intricacies of the campaigns.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7.7/10
Based on 1,073 user ratings
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Keap Pricing

Keap Pricing

Starting from
$79.00/month
Free Trial
Subscription
Value for money

Pricing starts at $79 for 500 contacts and unlimited emails.

Pricing starts at $79 for 500 contacts and unlimited emails.

Value for Money
3.8/5
Based on 1,073 user ratings
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Keap Features

Keap Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 1,073 user ratings
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Categories

Additional information for Keap

Additional information for Keap

Key features of Keap

  • API
  • Activity logging
  • Activity monitoring
  • Administrative reporting
  • Appointment management
  • Auto-responders
  • Automated sales
  • Billing & invoicing
  • Built-in metadata and keyword fields
  • CRM integration
  • Calendar management
  • Campaign analysis
  • Campaign management
  • Campaign planning
  • Campaign scheduling
  • Campaign segmentation
  • Click-through tracking
  • Collections management
  • Configurable workflow
  • Contact database
  • Contact history
  • Contact management
  • Conversion optimization tools
  • Conversion rate optimization
  • Conversion tracking
  • Custom landing pages
  • Customer activity reporting
  • Customer history
  • Customer segmentation
  • Customizable templates
  • Data import / export
  • Data storage management
  • Data synchronization
  • Demographic data
  • Discount management
  • Drag & drop interface
  • Duplicate record detection
  • Electronic payments
  • Email marketing
  • Email marketing, Automated Campaigns
  • Email notifications
  • Email templates
  • Email tracking
  • Event triggered actions
  • Event triggered email
  • Follow-up automation
  • Import management
  • Inventory management
  • Invoice management
  • Invoices
  • Landing page templates
  • Lead capture
  • Lead management
  • Lead scoring
  • Market segmentation
  • Marketing automation
  • Marketing reports
  • Monitoring
  • Multi-campaign
  • Multi-channel marketing
  • Multimedia marketing management
  • Order fulfillment
  • Order management
  • Order tracking
  • Payment processing
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Projections
  • Promotions
  • QuickBooks integration
  • Quotes
  • Real time reporting
  • Recurring billing
  • Referral program management
  • Referral tracking
  • Reporting & statistics
  • Sales activity prioritizing
  • Sales analytics
  • Sales forecasting
  • Sales integration
  • Sales orders
  • Sales reporting
  • Sales tracking
  • Shopping cart
  • Subscription services
  • Tagging
  • Task management
  • Task reminders
  • Task scheduling
  • Third party integrations
  • Transaction history
  • User activity monitoring
  • Visitor targeting
  • Visual analytics
  • Web forms
  • Website visitor tracking
  • Widgets
  • Workflow management

Benefits

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Keap FAQs

Keap FAQs

Below are some frequently asked questions for Keap.

Q. What type of pricing plans does Keap offer?

Keap offers the following pricing plans:

Starting from: $79.00/month

Pricing model: Subscription

Free Trial: Available

Pricing starts at $79 for 500 contacts and unlimited emails.

Q. What are the main features of Keap?

Keap offers the following features:

  • API
  • Activity logging
  • Activity monitoring
  • Administrative reporting
  • Appointment management
  • Auto-responders
  • Automated sales
  • Billing & invoicing
  • Built-in metadata and keyword fields
  • CRM integration
  • Calendar management
  • Campaign analysis
  • Campaign management
  • Campaign planning
  • Campaign scheduling
  • Campaign segmentation
  • Click-through tracking
  • Collections management
  • Configurable workflow
  • Contact database
  • Contact history
  • Contact management
  • Conversion optimization tools
  • Conversion rate optimization
  • Conversion tracking
  • Custom landing pages
  • Customer activity reporting
  • Customer history
  • Customer segmentation
  • Customizable templates
  • Data import / export
  • Data storage management
  • Data synchronization
  • Demographic data
  • Discount management
  • Drag & drop interface
  • Duplicate record detection
  • Electronic payments
  • Email marketing
  • Email marketing, Automated Campaigns
  • Email notifications
  • Email templates
  • Email tracking
  • Event triggered actions
  • Event triggered email
  • Follow-up automation
  • Import management
  • Inventory management
  • Invoice management
  • Invoices
  • Landing page templates
  • Lead capture
  • Lead management
  • Lead scoring
  • Market segmentation
  • Marketing automation
  • Marketing reports
  • Monitoring
  • Multi-campaign
  • Multi-channel marketing
  • Multimedia marketing management
  • Order fulfillment
  • Order management
  • Order tracking
  • Payment processing
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Projections
  • Promotions
  • QuickBooks integration
  • Quotes
  • Real time reporting
  • Recurring billing
  • Referral program management
  • Referral tracking
  • Reporting & statistics
  • Sales activity prioritizing
  • Sales analytics
  • Sales forecasting
  • Sales integration
  • Sales orders
  • Sales reporting
  • Sales tracking
  • Shopping cart
  • Subscription services
  • Tagging
  • Task management
  • Task reminders
  • Task scheduling
  • Third party integrations
  • Transaction history
  • User activity monitoring
  • Visitor targeting
  • Visual analytics
  • Web forms
  • Website visitor tracking
  • Widgets
  • Workflow management

Q. Who are the typical users of Keap?

Keap has the following typical customers:

Small Business

Q. What languages does Keap support?

Keap supports the following languages:

Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Keap offer?

Keap has the following pricing plans:

Subscription

Q. Does Keap support mobile devices?

Keap supports the following devices:

Android, iPhone, iPad

Q. What other apps does Keap integrate with?

Keap integrates with the following applications:

3CLogic, Bitium, Click2Mail, Direct Mail Manager, HappyFox, Help Scout, Instapage, LiveChat, Velocify, Zendesk

Q. What level of support does Keap offer?

Keap offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials