
About Salesforce Sales Cloud
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.
Key benefits of Salesforce Sales Cloud
- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Full Fledged CRM for Every Business
Reviewed on 16/05/2022
My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement,...
My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.
Pros
While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.
Cons
I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.
- Industry: Utilities
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great Customer account system
Reviewed on 03/05/2023
Very rarely do i have any issues with this system. It is a efficient system that rarely goes slow...
Very rarely do i have any issues with this system. It is a efficient system that rarely goes slow for us. It holds all the information in one central location so we can minimise the amount of tabs we have open while supporting our engineers and customers respectively. This improves our efficinecy while taking webchats or phone calls. As mentioned above the phone system sometimes is not the most effective however this is not something we generally use constantly so impact is somewhat mitigated.
Pros
Clean interface. Easy to find the information under nice to find tabs. this makes finding solutions for our engineers much more efficient as i can grab the relevant details needed from a customers account quickly.
Cons
We use this system to also receive calls. This sometimes does not send calls through to us if we have sent emails to customers previously by working cases. This effects our support options as we could think there is no queue where in fact there is a large queue buidling behind the scences.
- Industry: Insurance Software
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Do Not Purchase This!
Reviewed on 04/05/2023
Pros
It seemed to have a lot of contacts but you need to be willing to invest a lot of time in this program.
Cons
This company has attempted to hold me hostage to purchase another year of their service which I don't want. Apparently, there is a clause in their agreement that you must notify them in writing 90 days before your current expiration date that you do not wish to renew their service. Of course, they don't mention that when you purchase the product. So as I notified them today that I no longer need them they tried to trap me. I don't do business with these types of immoral companies. Their service is not cheap and I willingly bought it for one year. I will not be held hostage by these crooks.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
"Salesforce Sales Cloud: the best sales management tool"
Reviewed on 23/03/2023
Salesforce Sales Cloud has helped us solve several problems in our business. Before using the...
Salesforce Sales Cloud has helped us solve several problems in our business. Before using the platform, we had difficulty tracking leads and sales opportunities, as well as identifying growth opportunities in our existing customer base. Salesforce Sales Cloud has helped us solve these problems by providing a comprehensive, integrated sales management solution that allows us to easily track leads, opportunities, and customers.By using Salesforce Sales Cloud, we've also been able to improve our sales process by streamlining administrative tasks and allowing our sales team to focus on the most important tasks, such as prospecting and closing sales We've also seen improved communication and collaboration between different members of our sales team, thanks to the platform's information-sharing capabilities.Ultimately, Salesforce Sales Cloud has helped us improve our efficiency and profitability by optimizing our sales process and helping us identify new growth opportunities within our existing customer base. We've also gained real-time visibility into sales performance, which has allowed us to make informed decisions and adjust our strategy accordingly
Pros
Intuitive and easy-to-use user interfaceWide range of sales management features, including contact management, opportunity management, lead management and sales forecastingCustomisation of the interface to suit the needs of the businessSeamless integration with other applications and services, including marketing automation toolsReal-time tracking of sales performance and targetsComprehensive customer relationship management (CRM) with integrated customer service and marketing capabilitiesAccess to quality customer support, with online training and documentation resources available
Cons
High cost of the solution, which may not be affordable for small businesses or businesses with low budgetsNeed for customisation and configuration to meet business needs, which can be time-consuming and require technical skillsComplexity of the platform, which may require training and expertise for optimal useLimitations in customising reports and dashboardsSome advanced features are only available in the more expensive editions of Salesforce Sales Cloud.
Alternatives Considered
Venterview- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Flexible software for enterprise
Reviewed on 12/04/2023
Pros
Very flexible with great integration capabilities
Cons
You cannot customize the platformwithout an external / internal admin, making maintenance very challenging
Salesforce Sales Cloud FAQs
Below are some frequently asked questions for Salesforce Sales Cloud.Q. What type of pricing plans does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $75 /user/month* (billed annually) Deeply customizable CRM for your business $150 /user/month* (billed annually) Unlimited CRM power and support $300 /user/month* (billed annually)
Q. Who are the typical users of Salesforce Sales Cloud?
Salesforce Sales Cloud has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Sales Cloud support?
Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish
Q. Does Salesforce Sales Cloud support mobile devices?
Salesforce Sales Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Sales Cloud integrate with?
Salesforce Sales Cloud integrates with the following applications:
8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, Five9, GetFeedback, Gmail, GoTo Meeting, Litmos, Mailchimp, Professional Services Cloud, QlikView, Quickbooks Online, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier
Q. What level of support does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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