SAP Customer Experience

SAP Customer Experience

4.2 (244)
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Enterprise CRM software

About SAP Customer Experience

SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.

Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns.

Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.


Key benefits of SAP Customer Experience

  • Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

  • Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

  • Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

  • Partner Channel Management: You can use SAP Customer Experience to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

  • Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.

  • Images

    SAP Customer Experience Software - Task and schedule overview in SAP Customer Experience
    SAP Customer Experience Software - HR data in SAP Customer Experience
    SAP Customer Experience Software - Corporate account view in SAP Customer Experience
    SAP Customer Experience Software - Account activity overview in SAP Customer Experience
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    SAP Customer Experience video
    SAP Customer Experience Software - Task and schedule overview in SAP Customer Experience
    SAP Customer Experience Software - HR data in SAP Customer Experience
    SAP Customer Experience Software - Corporate account view in SAP Customer Experience
    SAP Customer Experience Software - Account activity overview in SAP Customer Experience

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    Reviews

    Overall rating

    4.2 /5
    (244)
    Value for Money
    4.0/5
    Features
    4.2/5
    Ease of Use
    3.8/5
    Customer Support Software
    4.1/5

    Already have SAP Customer Experience?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 244
    Ravikumar
    Ravikumar
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    SAP Hybris application is boosting your organization

    Reviewed on 23/10/2018

    I am basically administrative consultant to deployed in the server and configuration of the sap...

    I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level

    Pros

    The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

    Cons

    I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

    Verified Reviewer
    Overall rating
    • Industry: Computer Networking
    • Company size: 501–1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    provides real-time insights and analytics

    Reviewed on 09/05/2023

    Pros

    SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

    Cons

    The software requires ongoing maintenance and updates, which may require additional resources and support.

    Michael
    Overall rating
    • Industry: Machinery
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    Horrendous U/I and immensely slower to operate than competitors

    Reviewed on 15/08/2019

    More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than...

    More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program.

    I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor

    Pros

    The software has the "capability" of doing many things and being a one stop shop.

    Cons

    The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.

    Ludmila
    Ludmila
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    SAP experience

    Reviewed on 01/04/2023

    I use SAP every day for ordering components in our factory and also parts from external supplier,...

    I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company

    Pros

    i have big overview about materials in company, possibility have a lot of information on one place

    Cons

    adding new roles is all time problem, using correctly transaction is not so easy

    Verified Reviewer
    Overall rating
    • Industry: Consumer Goods
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    SAP is pretty versatile and cane accomplish many tasks beyond just a customer management...

    Reviewed on 20/06/2018

    The best benefits that I use it for is credit card processing as well as inventory management.

    The best benefits that I use it for is credit card processing as well as inventory management.

    Pros

    I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

    Cons

    The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

    Showing 5 reviews of 244 Read all reviews

    SAP Customer Experience FAQs

    Below are some frequently asked questions for SAP Customer Experience.

    SAP Customer Experience offers the following pricing plans:

    • Starting from: $58.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options.

    SAP Customer Experience has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    SAP Customer Experience supports the following languages:

    English

    SAP Customer Experience supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations SAP Customer Experience has

    SAP Customer Experience offers the following support options:

    Chat

    Related categories

    See all software categories found for SAP Customer Experience.