About ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Pricing starting from:
$495.00
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Key benefits of ManageEngine SupportCenter Plus
Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.
Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
$495.00
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of ManageEngine SupportCenter Plus: 3
- Customer Accounts
- Multi-Channel Communication
- SLA Management
Alternatives
Zendesk
Zoho Desk
LiveChat
LiveAgent
Reviews
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- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lots of features
Reviewed on 14/02/2018
Notification screen reminds me a social network message. That's good.
Notification screen reminds me a social network message. That's good.
Pros
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
- Industry: Apparel & Fashion
- Company size: 51-200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good but can be improved.
Reviewed on 13/05/2018
Pros
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Cons
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
- Industry: Pharmaceuticals
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Manage Engine Ticketing System
Reviewed on 15/01/2019
Pros
Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Cons
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good experience i have with product, im satisfied.
Reviewed on 04/05/2018
Pros
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Cons
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
- Company size: 201-500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
AS a web based CRM solution, it doesnt get any easier
Reviewed on 25/06/2018
Pros
The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Cons
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
ManageEngine SupportCenter Plus FAQs
Below are some frequently asked questions for ManageEngine SupportCenter Plus.Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?
ManageEngine SupportCenter Plus offers the following pricing plans:
- Starting from: $495.00
- Pricing model: Free, Subscription
- Free Trial: Available
ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact ManageEngine for pricing
Q. What are the main features of ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus offers the following features:
- Computer Telephony Integration
- Contracts & SLA Management
- Customer Experience Management
- Email Response Management
- Multi Language Support
- Reports and Dashboards
- Ticket Management
- Twitter Integration
Q. Who are the typical users of ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does ManageEngine SupportCenter Plus support?
ManageEngine SupportCenter Plus supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
Q. Does ManageEngine SupportCenter Plus support mobile devices?
ManageEngine SupportCenter Plus supports the following devices:
Android, iPhone
Q. What other apps does ManageEngine SupportCenter Plus integrate with?
ManageEngine SupportCenter Plus integrates with the following applications:
Zoho Analytics
Q. What level of support does ManageEngine SupportCenter Plus offer?
ManageEngine SupportCenter Plus offers the following support options:
Phone Support, Online Support, Knowledge Base, Forum, FAQs, Video Tutorials
Related categories
See all software categories found for ManageEngine SupportCenter Plus.
